Customer Service Services
Resume:
JUSTIN WILLIAMS
****************@*****.***
Miami gardens, Fl,33056
Objective
Jay_williams2012@yaho To obtain a challenging and rewarding position within a progressive enviornment where my customer relations experience can be fully utilized to improve customer
satisfaction and enhance the company brand name.
! Experience
Front Desk Manager, First Service Residential, Hollywood,FL 2013-Present
•Helps residents establish accounts and schedules access for authorized vendors
to provide services within units.
•Provides services requested by making arrangements and reservations for dining,
tours, travel, entertainment, accommodations, rentals gifts, sporting events,
transportation, meetings, secretarial services, couriers, communication and mail
services, personal appointments and services, medical services, and similar
requests; reminding residents of schedules; providing support and assistance;
running errands; personalizing services.
•Anticipates services required by ascertaining mood and style of residents,
identifying options, developing itineraries.
•Organizes social events and event planning and arranges services.
Security Supervisor, Securitas Security Services, Miami, FL 2011-2013
• Provide accurate information to inquiries for directions, hours of operation, etc.
• Assist guests with door lock problems using moderately complex hand- held
electronic apparatus.
• Implement checks to insure that all reports and logs have been properly
completed and signed.
• Make recommendations and assist in making decisions regarding shift staffing
and discipline of team members.
Night Audit, Candlewood Inn and suites, Dania Beach, FL 2007-2011
• Responsible for the nightly closing and balancing of the front office guest
accounts receivable. To provide exceptional customer service to our guests
during their stay.
Education
Florida Memorial Univ. Bachelor of art Criminal Justice 2016
!
References
References Available upon request
Contact this candidate