Network Engineer / Support Analyst
Resume:
P rofessional Skills
Lacari Burrows Lansing, IL 60438
**********@*****.***
TECHNOLOGY
Managed Network and configuration of Cisco Routers, Cisco Switches, Juniper SSG5 Firewalls, Juniper
Balancer, Netgear Switches, VPN and Aerohive Wireless Access Points
LAN/WAN, TCP/IP, VPN, VLAN, STP, VTP, NAT, ACL, IPS, IDS, PPP, HDLC, FRAME RELAY,
RIPv1, RIPv2, EIGRP, OSPF, HSRP/VRRP and VMware.
Install, configuration, upgrade, troubleshooting and maintenance of Windows 9x, 2000, XP, Vista and
Windows 7 Professional Operating Systems and Hardware.
Install, configuration and maintenance of Windows 2000, 2003 server.
Install, configuration and maintenance of Windows base FTP servers.
Manage Windows 2008 Active Directory user and security groups.
Efficient in monitoring, troubleshooting and analyzing network traffic.
Completes tasks with minimal direction and effectively documents all incidents and requests using a
ticketing system.
Adapts rapidly to changing technology.
Norton and AVG antivirus protection installation, configuration and maintenance.
Install, maintenance and troubleshooting of PBX and VOIP phone systems.
IT OPERATIONS
Lead Tech in Initiation, Configuration and Setup of I.T. equipment and networks in 15 new clinics.
Managed a Team of (5) to support both internal & external business applications to resolve clinic system
problems remotely and physically, that were escalated by level 1 and 2 Tech Support Engineers / Analyst.
Network, troubleshoot and maintained the servers, workstations, printers and VOIP phones in 85 clinics
throughout 3 states.
Imaging of workstations through the use of the Dell Kace system and Clonezilla.
Completed daily, monthly and full system backups for servers and workstations.
o Install, upgrade and maintained Software programs, including but not limited to Adobe
o Acrobat Professional, MS Office 2000, 2003, XP, 2007, 2010 Outlook, Lotus Notes.
Managed projects and assisted in all levels of engineering.
Effectively delivered customer support on a timely basis.
Created, maintained and enhanced batch files and scripts. HIPAA compliant.
Manage and maintained CrashPlan Pro Backup on 85 servers in the field.
E xperience
Advance Wellness & Universal Wellness
Network Consultant 3/14 – Present
Responsible for design, configuration, installation, management and technical trouble shooting of
hardware and operating systems used to support business applications, including but not limited to
Servers, Workstations and Printers.
Install and maintain networking components that are required for business applications including but not
limited to Firewalls, VPN, WIFI, Routers, Switches, Modems and Internet service.
Create and maintain user access to servers, maintain system security, ensure all services and programs
perform properly, upgrade and reinstall software and maintain operating systems. Information backup and
data recovery.
Managed a Team of (5) Engineers & Help desk professionals to support both internal & external business
applications
Chiro One Wellness Centers - Oak Brook, IL 8/11 – 2/14
Sr. Technical Support Analyst
Responsible for configuration, installation, and technical trouble shooting of hardware and
operating systems that are used to support business applications, including but not limited to
VMware,Servers, Workstations, Printers and VOIP phones.
Installed, configured and maintained networking components that are required for business
applications including but not limited to Routers, Firewalls, Switches, Modems, WIFI, VPN and
Internet service.
Managed and coached level 1, 2 Tech Support Analyst on their trouble shooting techniques, use
of the Dell Kace Ticket System and implementation of new processes.
Created training documentations for technicians and new users in the field to use.
Design & setup of new clinic Technical build outs including but not limited to Floor Plans and
Low Voltage Wiring.
FC Stone Group Inc. & Subsidiaries - Chicago, IL 12/01 – 5/09
Systems Administrator & Consultant
Responsible for configuration, installation, and technical troubleshooting of hardware and
operating systems that are used to support business applications, including but not limited to
Servers, Workstations and Printers.
Install and maintain networking components that are required for business applications including
but not limited to Hubs, Routers, Switches, Modems and Internet service.
Create and maintain user access to servers, maintain system security, ensure all services and
programs perform properly, upgrade and reinstall software and maintain operating systems.
Education and Professional Qualifications
2000 South Suburban College - South Holland, Ill
A.A.S. Degree Completed: 2000
2011 Microtrain - Chicago, Ill
Cisco CCNA Certification: (completed 3/2011)
2014 Cisco CCNA Security Certification: (completed 3/2014)
Professional and Personal References
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Available Upon Request
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