Network and Desktop Support

Christopher N. Martin

Cell: 704-***-**** • Email: *********************@*****.***

Objective Title

To apply the knowledge, skills, and abilities obtained with my IT certifications and industry experience in a

fast paced environment, where costumer service experience is a priority.

Education Update: Currently preparing for the CCNP T-shoot test.

TECHNICAL

CERTIFICATIONS

CCNP switch CCNP route, CCNA (r-s), A+ CompTia

PROFILE

CISCO SWITCH EXPERIANCE:

RSPT+, VLAN creation and subnetting, HSRP-VRRP fail over, 802.1q trunking with LACP port

channel, L3 routing & SVI's.

CISCO ROUTE EXPERIANCE:

RIPv2 static IP assignment, network device subnetting, EIGRP and OSPF redistribution and stub

networks.

• Active Directory, workstation Citrix configuration, vSphere Client, Outlook client and

troubleshoot

• Lynx experience using VI editor.

• Workstation install, troubleshooting, break fix and configuration.

• PC imaging, reimaging and component replacement.

• Basic Cisco AP configuration

• Ten years of customer support, four years management and training experience

CAREER

HIGHLIGHT

S

Global September 2014 Jr. Network Support & Administration: Main duties include setting up class reservations for

Knowledge - Present remote users/students. Reservations are accessed with RDP port 443. Class reservations are

Morrisville NC created via GUI automation system. This is a deployment of required VM’s needed for each

class on actual equipment. Other reservation’s required manual deployment via VMkernal

power shell. Other duties include network support for instructors and remote class rooms.

Trouble shooting routing protocols on 2900 and 3600 series. Clean up EIGRP and OSPF

configuration errors created by instructors and students. Corrected subnetting errors on WAN

connections. Also trouble shooting L3 switch VLAN subnets and configuration. Verify and

corrected port channel and VLAN configuration and correct other student configuration errors.

Often would verify correct subneting IP configurations on distribution and access switches.

Supporting Dell host servers, VMware vSphere Client and network topology diagrams. A

variety of network issues are researched and addressed to ensure delivery of SLA. The team

was also responsible for data center device installation, maintenance and repair. Devices

supported include Juniper, Cisco 2900-3600 Routers, Nexus 5000, Nexus 7000, Cisco ASA.

Temporary Solutions June 2014 - September Desktop Support: NC Department of Public Instruction, DPI. Primary job

2014

Raleigh NC function is providing desktop support for the DPI building. Supported over 1000

end user clients with desktop support needs. Trouble shoot access layer switch

issues and verified VLAN’s and subnets. The team uses Remedy ticking system

to document each work ticket requested. A wide variety of task requested break

fix task performed. Virus protection via Symantec, new HP imaging for

notebooks and desktops. Network and USB printer set up’s and break fix

request task performed. Trouble shoot web browser errors, hardware issues,

network connectivity and other variety of user client request. I use excellent

customer service skills with fast turnaround with all requests. Some incidences

required HD removal, OS re-imaging and re-installing software suite. Hard

Drive removal for legacy surplus devices. Fast effective troubleshooting skills

are required.

PC Technician level 2: Windows XP to Windows 7 migration for NC-

NC DHHS May 2014 to June 2014

DHHS. I used re-imaging scrip to load Windows 7 and software package

Raleigh NC

for specific departments within DHHS. I also set specific groups to be

added to Domain. A Windows 7 re-imaging process was performed on

new laptops deployment. LANDesk Management was used to set user

group specific software suite. A full HD encryption was required on all

portable computer devices via Symantec end point protection. Other

applications required were Cisco VPN, IP network & USB printer install,

Office 2003, 2007, 2010 and Outlook. I also set up Zixit encryption mail

for Outlook, Acrobat Professional 7-8 and MS Visio. Total project

consist of migrating over 600 old existing and setting up new

replacement Windows 7 PC’s.

Desktop Support: Data migration project for Stock Builder Supply. I

Insight Global March 2014 to April 2014

performed remote data migration from old XP computers to new

Raleigh NC

Windows 7 devices. I used DameWare R.D.C, Active Directory to

manage user accounts, setting up Cisco VPN Client and wireless

networks. I used FrontRange Incident ticketing application. I transferred

Outlook .PST files to new PC’s and config. IP network printers. I also set

Admin rights and proxy settings on new devices. I was also installing

Crystal Report Viewer with other company software. The project

consisted of approximately of 500 new desktop computers needed either

data moved or a variety of company software. I worked with company

managers, my teammates and level 3 supports to meet project goals.

Robert Half December 2013 to Desktop Support: To assist the county of Durham with PC migration project.

Technology February 2014 Replace Windows XP computers with Windows 7 PC’s. Formatting HD’s on old

Raleigh NC XP computers. Setting up and new Point Of Sale computers and new Windows 7

PC’s at various company locations. Install software suite, Office 2013,

Outlook .pst file move, new Outlook account creation, Symantec, Citrix install

& network config., and accounting software. Catalog all old computer devices

for asset management. Desktop PC break fix support for the county of Durham

and main office

EDUCATION

&

PROFESSIO

NAL

DEVELOPM

ENT

Computer Technology, Spartanburg Technical College

Wake Technical Community College

2015 Education goals: Microsoft MCP(server 2012), Red Hat RHCSA

Previous

Work

Experience

BMW-MAU Spartanburg SC April 2011 April 2012

Logistics Team: Supported over 100 production staff. Assisted with personal request to help save time and

improve efficiency. Work with Logistics Team and meet the requirements of production. Fast pace environment,

attention to detail & time management on critical job functions.

Goodmortgage.com Charlotte NC December 2009 to October 2010

Loan Officer: Call center environment. Maintained 60 call attempts with 3 hours of phone time per day. Phone

customer service to originate mortgage loans from web base lead sources.

ASAP Mortgage and Investments Inc. Indian Trail NC June 2009 to November 2009

Sales Manager/Loan Officer: My duties include hiring new loan officers, sales training, improving production,

maintain client relations.

Residential Mortgage Center Inc. Charlotte NC December 1, 2005 to June 2009.

Sales Manager: 3 time monthly top producer. Evaluate, train, and support new loan officers. Maintain existing

clients, high call volume with internet leads, trigger leads and cold calls.

Fidelity Mortgage Inc. Charlotte NC August 8, 2004 to August 30, 2005

Loan Officer: Primary phone sales, minimum of 3 + hours of continuous phone time per day.

Compass Group NA. Charlotte NC June 1999 to November 2003

Computer Operator II: Data Center operations. SAP and Mainframe. Monitored SAP production. TSM disaster

recovery. Corporate Print Room Operator. Operated two Xerox DP115 (115 page per min.) laser printers.

Operated off SUN Microsystems. Promoted to Computer Operator II. Employee of the month over 700+

associates.

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