Systems Engineer

Will Meister

phone: 678-***-**** Marietta, GA *0062

Contact

e-mail: ****@**********.***

Information

Southern Polytechnic State University

Education

Bachelor of Science, Computer Engineering Technology, Marietta, GA

• Graduated, May 2008

• Cumulative GPA 3.2

Distributed Microcontrollers

Academic

Created an embedded linux key-card entry system for the Honors Student study room.

Projects

Digital III

Worked in a 4-person team to design and prototype an 8051 microcontroller-based automated health

monitoring system

M2SYS, Atlanta, GA

Work

Experience

System Analyst 2013 – Present

Supported biometric SDK integrators and end users.

Designed and prototyped RapidCheck mobile biometric (face, iris, fingerprint, voice) device.

RapidCheck Demo Video: http://goo.gl/B3DOBL

Implemented and supported large-scale matching clusters.

Actiance (formerly Facetime Communications), Atlanta, GA

Tier 2/3 Support Engineer 2011 – 2013

Managed escalated customer cases for corporate and enterprise customers.

Specialized in supporting social media (Facebook, Linked-In, Twitter) compliance and archiving ser-

vices for both on-premise and SaaS.

Worked with Engineering and NOC teams for issue reproduction/resolution.

Extensive customer interaction via phone, email, and webex.

Identified and corrected defects causing premature failure of field units and implemented repair pro-

cedures for unpatched deployments.

Position required expertise in network diagnostics, X.509 PKI/SSL Termination, LDAP/AD, and

SMTP.

Cobra Technologies, Smyrna, GA

Support Engineer 2011

Responsible for construction and repair of vehicle-installed pipeline inspection systems.

Provided on-site and remote customer support for proprietary data-logger systems.

Worked to identify and correct deficiencies in hardware design and manufacturing processes.

Migrated data-logger platform to Windows Embedded–including initial OS builds, regression testing,

and licensing.

Worked with department heads to design and implement an OTRS-based ticketing system for tracking

customer contact and project workflow management.

The Marena Group, Lawrenceville, GA

IT Consultant 2010 – 2011

Supplemented internal IT staff including infrastructure upgrades, emergency outage handling, and

escalated trouble tickets.

Performed bi-monthly network and security audits.

Assisted with transition period after loss of internal IT management.

Altuscio Networks, Woodstock, GA

Systems Engineer 2010 – 2011

Provided on-call support services.

Focused on in-person consulting and client support.

LAN Systems, Norcross, GA

Systems Engineer 2008 – 2010

Provided IT consulting services to over 20 regular clients, ranging in size from 5-100 employees.

Responsible for design, configuration, installation and ongoing maintenance of servers, PCs, and

network infrastructure.

Worked with clients to design solutions based on their specific requirements.

Provided on-site and remote troubleshooting/repair services to clients.

Data Doctors, Atlanta, GA

Computer Technician 2007 – 2008

Customer Service, PC Repair, and virus removal

Researched and implemented new procedures for virus removal and data recovery.

Geek Squad, Smyrna, GA

Counter Intelligence Agent (CIA) 2006 – 2007

PC Repair/Setup, customer service/sales, virus removal.

Tech. E’s Computer Outlet, Smyrna, GA

PC Repair Technician 2004 – 2006

PC Repair, customer service, custom PC assembly/testing, sales database management.

Specialized in logical data recovery.

PC/Electronics Repair, Network Administration, Logical Data Recovery

Skills

Active Directory, Apache, PostgreSQL, MySQL, MSSQL, Exchange

Languages: Java, C++, 8051 and x86 Assembly, Python, BASH

Firewalls: Cisco PIX/ASA, pfSense/m0n0wall, Watchguard, Sonicwall

Operating Systems: Windows, DOS, Linux, FreeBSD, Android, Solaris, OS X, IRIX, HP-UX,

OpenVMS

Virtualization: Xenserver, VMWare ESXi, HyperV, KVM

Automotive: Maintenance, Repair, and Custom Engine Management (Megasquirt)

Life Scout, Hope Scholar, Dale Carnegie Graduate, Microsoft Certified Professional

Awards/

Certifications

Maintains a VPN mesh and distributed file servers to provide IPTV and off-site backups.

Interests

Swimming, Video Gaming, Running, Antique Technology, Home Automation

Contact this candidate