Customer Service Project

K EV I N J. J U DGE

** ****** ******, ********** ** 07003

908-***-****, ********@*****.***

E DUCAT IO N

*/**** **** ******* *********** - M IS Iona College, NY

*/**** * ** – Finance Farleigh Dickinson University, NJ

6/1978 B A – Political Science George Washington University, NJ

6/1974 Diploma – College Prep Millburn High School, NJ

SK I L LS:

• Business Analyst: MS Project, Rational Rose and UML, Visio

• Office : Expert in all Office Applications, Word, Excel, PowerPoint and MS Access, VBA.

• Web Development : MS I IS Administrator, ASP/ASP.Net,VB.Net, PHP, HTML, XML, JavaScript, CSS

• Database: MS SQL Server Administrator, T-SQL, MS Access Applications, MySQL Server.

WORK EXPER I E NCE: Teaching

1/2002 - P resent L ead Faculty I nstructor

U niversity of Phoenix O nline Campus and Jersey City Campus

Teach in the Information Technology program, including the following courses:

• Database I: Includes the Entity Relationship Models, Data Modeling and Normalization.

• Database I I: Includes SQL DML and DDL, MS Access, and a survey DB Server products and concepts.

• Management Communication: Fundamentals of writ ten & oral communication.

• Web Development I: Includes HTML, JavaScript Basics, and Internet Concepts .

• Web Development I I: Includes Advanced JavaScript, ASP, and PHP .

• SQL for Business: Introduction to Structured Query Language using MS SQL Server,

• XML: Introduction to XML.

• Introduction to Data Processing: Fundamentals if Information Systems, including hardware and software

concepts.

9/2008 – 5/2012 A djunct Faculty

Berkeley College Woodland Park, NJ

Teach in the Business and Computer Information Systems program, including the following courses:

• Advanced Database: The design and implementation of relational databases and database applications,

using MS Access and MS SQL Server.

• Advance Spreadsheets: The design and development of advanced spreadsheets using MS Excel.

• Web Development: Fundamentals of web page design using DreamWeaver, Firecracker and Flash.

• Spreadsheets and Database: Int roduction to spreadsheets and database using MS Excel and MS Access.

• Note: I also taught as an adjunct at Berkeley from 1/1990 to 6/1995.

9/2010 – 5/2012 A djunct Faculty

Ocean County College T oms River, NJ

• Computer Li teracy: Int roduction to computer hardware, software and network technologies

• Visual Basic: An introduction to programming using the current version of Visual Basic and Visual Studio.

• Office Integration: Introduction to MS Word, Excel, PowerPoint and Access

9/1997 – 10/2002 A djunct Faculty

D ev ry University N orth Brunswick, NJ

• Introduction to Database: In troduction to Relational Database concepts and data modeling using MS

Access.

• Advanced Database: Structured Query Language (SQL) using Oracle. Included Stored Procedures using

P L/SQL.

• Introduction to Microcomputer: Basics of Hardware and Software, including DOS and Windows.

WORK EXPER I E NCE: I T

8/2012 to P resent Lead Technical Communications Writer

Comodo Group Clifton, NJ

• Responsible for all copywriting on public facing web sites.

• Lead team of technical wri ters for Web Operations and Marketing.

• Supervise Web Operations Quality Assurance.

• Write for and edit corporate blog site, http://blog.comodo.com.

3/1990 to 2/2008 (Reti red)

U PS I nformation Systems M ahwah, NJ

1/1997 - 2//2008 B usiness Systems Analyst

Project Coordination, Requirements Development, Data Analysis. Achievements include:

• Coordinated a 1998 feasibility report on a mission critical project on hub automation.

• Coordinated 2006 cross functional feasibility on reengineering the method of

calculation of delivery dates for In t’l Shipments.

• Coordinated 2006 enterprise wide initiative to modify standard location code.

• Development and deployment in 2000 to 2003 of ASP Web based support tools.

• Development of ASP.Net/SQL Server operations reports, 2005.

• Conversion of ASP based web sites to MS SharePoint, 2005.

• Supported the introduction of object oriented methodologies during analysis phase of a

m ission critical project in 2001.

3/1990 - 12/1996 P roject Coordinator (JR BA) 1/96 to 12/96

Project Coordination for mission critical projects. Responsibilities include:

• Development & maintenance of cross functional project plans, issues management,

coordinating defect t racking and resolution.

• Meeting leading and facilitation.

• Coordinating and conducting support tainting for the initial deployment of a mission

critical system.

8/93 to 12/95 Methods Group Leader

Supervised a team of five MA's developing documentation and t raining materials. Successes included:

• Planned and conducted installation tests.

• Developed On-line Help System for lnt'l Telephone Centers.

• Standardized of Support Center documentation for Customer Service System

• Conducted Support Center Training.

• Conducted monthly department workshops on issues such as: Business Writing,

Testing Methodologies, and Business Policies. Online Documentation.

3/90 to 8/93 Methods Analyst

Develop User, Support, Installation and Training documentation for PC and Midrange Systems.

Support software testing and installations

P roject Coordinator (JR BA) 1/96 to 12/96

Project Coordination for mission critical projects. Responsibilities include:

• Development & maintenance of cross functional project plans, issues management,

coordinating defect t racking and resolution

• Meeting leading and facilitation.

• Coordinating and conducting support tainting for the initial deployment of a mission

critical system.

HO NORS & AWARDS

• 1992 - Gold Medal Award UPS Quality Team Competition, Information Systems Division (Team Member)

• 1993 - Silver Medal Award UPS Quality Team Competition, Information Systems Division (Team Leader)

• 2000 – Devry Institute of Technology Award for Creative Teaching Methodologies, North Brunswick

• 2013 – University of Phoenix Excellence in Teaching Award, Jersey City NJ

E XTRACURR I CU LAR ACT I V I T I ES

• Jersey Gators Parents Association, 1996 to 2006

o Developed Meet Tracking Software for Gators Summer Swim Team, 1996-98

o Developed and maintained web site for Gators Summer and Winter Swim Teams, 2002-06

h ttp://www.jerseygatorsparents.com

• UPS Annual Clothing Drive, Information Systems Division

o Publicity Committee Chairman– 1992, 1993 and 1994

o Drive Chairman - 1995

• UPS Employee Annual United Way Drive

o Department Coordinator – 1999, 2000, 2001, 2002, 2004, 2005

o Portfolio Coordinator - 2003

9999

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