Service Management

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Alla Charkina

E-Mail : ************@*****.***

Mobile (UAE): +971-*********

Mobile (Ukraine): +380*********

Skype: allazelek

Birth date: 06.09.1987

Nationality: Ukrainian

Location: currently in Dubai, UAE

Education:

2004-2010 - National Economic University (Kiev, Ukraine)

Specialty - International Economist

Work Experience:

January 2014-June 2014

U.A.E. Wafi group, Spin dubai - Guest relation

> Gives each guest a personal recognition;

> Meets and greets arriving guests and bids them farewell as they leave;

> Attending pre-and post service briefings and giving the team feedback

on comments made by our guests;

> Completing daily service report;

> Assisting in service if and when needed and anything else that would

be Guest Relations related.

> Other duties as assigned.

January 2013-January 2014

Seven Star Commodities DMCC - Personal Assistant

U.A.E. JLT, Saba 1

Responsibilities:

> Screening telephone calls, enquiries and requests, and handling them

when appropriate;

> Meeting and greeting visitors including VIPs;

> To be a main point of contact for the CEO;

> Organizing and maintaining the CEO's diary and making appointments;

> Dealing with incoming email, faxes and post, often corresponding on

behalf of the CEO;

> Typing from handwritten notes or from a Dictaphone

> Synchronizing documents and ensuring that diary/contacts are available

on various devices;

> Producing high quality documents, briefing papers, reports and

presentations;

> Organizing and attending meetings and ensuring the CEO is well-

prepared for meetings and events;

> Liaising professionally with clients, suppliers and other management

and employees;

> Devising and maintaining office systems, including data management,

filing;

> Arranging travel and accommodation for the CEO and preparing complex

travel itineraries;

> Undertaking any other duties as requested by the CEO

December 2011-January 2013

U.A.E DIFC Gate 1, Roberto's Restaurant - Lounge -Hostess -Receptionist

July 2011-December 2011

U.A.E.Dubai Grosvenor House, Toro-Toro (restaurant) - Hostess -

Receptionist

Responsibilities:

> Welcome and acknowledge each and every guest with a smile, eye

contact, and a friendly verbal greeting, using the guest's name when

possible.

> Ensure guests are fully advised on the restaurant, facilities and

menus and promotions of the month.

> Reconfirm bookings for the evening by calling guest and ensuring

requirements are fully understood and finalize booking.

> Operate and use restaurant reservation system (Respack).

> Deal with international guest that speak the following languages -

Ukrainian, Russian and English and advice on the above.

> Assist with the Restaurant preparation prior to opening and attending

team briefing.

> Assist with restaurant closing by closing bookings and reviewing guest

feedback forms and attend team closure meeting.

September 2010- May 2011

Yannay Cruises ltd M/V "Mirage1" - Receptionist

Responsibilities:

> Provide friendly, courteous and efficient service to all guests over

the phone or with making eye contact, smiling and maintaining proper

posture.

> give to passengers and crew members all necessary updates;

> Manage any passengers` requests.

> Dealing with check-in (welcome passengers on board, entering their

passports details into Optima system).

> Dealing with check- out (operate cash and credit payment for

passengers).

Additional information:

Personal skills and abilities:

. result oriented

. punctual

. proactive

. team worker

. excellent representative skills

. creative thinking

Languages:

. Russian - mother language

. Ukrainian

. English

Other skills:

Driving license - category B (UAE & Ukraine)

Computer - free user

Contact this candidate