Customer Service Software
Resume:
Yosif Tsankov
**** ****** **** **** **, Apt D, Smyrna, GA 30080
*****.*******@*****.***
https://www.linkedin.com/in/yosiftsankov
Job Objective:
A+ certified specialist with 10+ years of experience in the field of Systems Administration and customer service
looking for a job as a Network and Computer Systems Administrator or similar position today in order to advance
skills in the industry.
Highlights of Qualifications:
• Huge knowledge of Hardware and networking.
• Superior troubleshooting and technical support abilities, including but not limited to:
Configure\install\repair PC’s, printers and associated peripheral equipment; diagnose network workstation
connectivity problems; resolve hardware IRQ and memory conflicts; thorough understanding of network and desktop
applications: DOS, Windows 2000/XP/Vista/7/8, Microsoft Office 2003,2007,2010,2013, virus protection software;
good understanding of Ethernet and 1000\100 Base-T\Fiber-Optic Cabling; good understanding of hubs, switches
and network cards, printer products and Uninterrupted Power Supplies.
• Very good understanding of application functionality and interpretation of tec hnical information to non-
technical personnel. Good in customer service.
Professional Experience:
January 2013 – Current
Independent contractor for “eBryIT”
Computer project for WellStar Health System (Hospitals)
Computer project in Henry and Fulton county school system.
The services included but were not limited to the following:
Installation of desktop computers.
Software installation (Imaging of the computer systems)
Network cabling and network troubleshooting of the internal network.
Independent contractor for “AIS Security”
Installation of security equipment such as Security cameras, DVRs, NVRs including all network configuration
and cabling (wireless and wired)
April 2012 – October 2012
American Cancer Society, Atlanta, Georgia
IT Technical Analyst
The services included but were not limited to the following:
Imaging Desktop and Laptop equipment
Troubleshooting defective computers
Analyzing software and hardware related issues and implementing time and cost effective solutions
Hardware repair on Laptops and Desktops including replacing defective motherboards, memory, hard disk
drives, keyboards etc.
Disaster data recovery under encrypted environment using ePO Policy Orchestrator and additional
application software.
Maintaining Asset Management Record using Eracent ELM and EAM
Active Directory: Account creation, computer management and user access management
Lotus Notes: Installation, configuration and troubleshooting.
Hot swap of desktops and laptops for all employees twelve different Divisions in th e organization.
Work with iSupport ticketing system.
January 2012 – March 2012
“eBryIT” Atlanta, Georgia
Computer project in Cobb county school system.
The services included but were not limited to the following:
Installation of desktop computers.
Software installation (Imaging of the computer systems)
Network cabling and network troubleshooting of the internal network.
Average installed units per day: 150
April 2010 - April 2011
“Office Support” Plc., Sofia, Bulgaria as a partner (CO-Founder)
Personally provided Systems administration computer services to several small and medium sized companies on a
subscription basis or incidentally upon request.
The services included but were not limited to the following:
• Maintain and administer computer networks and related computing environments including computer
hardware, systems software, applications software, and all configurations.
• Perform data backups and disaster recovery operations.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and
replace defective components when necessary.
• Plan, coordinate, and implement network security measures to protect data, software, and hardware.
• Configure, monitor, and maintain email applications, virus protection software.
• Design, configure, assemble, and test computer hardware, printers, networking software and operating
system software.
• Monitor network performance to determine whether adjustments need to be made, and to determine
where changes will need to be made in the future.
• Confer with network users about how to solve existing system problems.
• Perform repairs, supply and install spare parts to laptops, desktops and printers.
October 2004 – April 2010
“PC Help BG” Plc., Sofia, Bulgaria, a part-time Systems Administrator and Computer Support Specialist, as I was a
student.
The tasks were the same as shown above.
June 2007 – October 2007
Worked in Richmond, VA under a student program as overnight stocker in Target Stores;
June 2008 – October 2008
Worked in Richmond, VA under a student program as a waiter in Piccadilly Restaurants and in Golden Corral;
Education and Certification:
2004-2009
University of Mining and Geology, Sofia, Bulgaria
Major: Mechanical engineering
2012
CompTIA A+ Certificate
Lenovo Warranty Repair Technician Certification
2013
Currently preparing for a Network+ Certificate.
Contact this candidate