Customer Service Supply Chain

Yaa Parko

** ********* ****** - ********, ** L*A*X7

*******@*****.*** - 905-***-****

To obtain employment in an organization where my job related skills

can be exploit.

WORK EXPERIENCE

Logistics Administrator -Temp

Ryder Integrated Logistics- ITCAN - Brampton, ON - March 2015 to

Present

*Tracking and Tracing orders to know ETA and actual time of delivery.

*Assigning Orders to specified routes via Web-TM.

*Checking for discrepancies in route selections.

*Updating Master Tracking report for all shipments from different

locations via SAP and Carrier website.

*Exporting selected orders to PKMS (WMS) for all DC's.

*Cancelling orders in WMS and Web-TM

Logistics Clerk (Contract)

Dynamic Tire Corp - Woodbridge, ON - October 2014 to January 2015

*Paper work for shipments and price adjustments

*Sending docs to Customs for clearance

*Track and Tracing of Containers both on sea and rail

*Ensuring Arrival Notice, Manifest and Pick Up # are accurate and on

time.

*Arranging Pick Up from port or rail terminals to customers

*Closing shipments

*Calculating freights and accruals

*Contacting steamship lines, brokers and carriers

*Data entries in Microsoft Navision

*Generating invoice by percentage mark-up and price adjustments for

shipments docs from one system to another within Navision

Logistics Coordinator

VF Outdoor Canada - Brampton, ON - 2012 to May 2014

* Designing and modifying schedules

* Preparing reports for shipments

* Using P'O in finding ASNs from SAP

* Tracking Shipments to know their ETA and contacting Carriers.

* FCL, LCL, FTL and LTL experience and Knowledge

* Data entry for Sku's, PO's and ASNs in WMS

* SAP experience in MM module

* Proficiency in excel (Vlookup, Pivot, Macro, etc.), lotus, word,

visio and access

Supply Chain Analyst

Afrocan Direct Imports - 2009 to December 2011

* Inventory and replenishment control: minimizing total inventory cost

and re-ordering to maintain safety stock.

* Purchasing and negotiating for the retail department and sometimes

for the wholesale (imports).

* Forecasting on a quarterly basis for imports in order to reduce cost

and maximize profit by having the right amount of product quantity on

hand.

* Working with shipping and receiving department to determine the best

cost options and having accurate lead time as well as investigating

inquiries regarding shipments.

* SAP (Order processing, CRM) to monitor customers' accounts and

relations; processing and tracking orders.

Customer Service Rep

Afrocan Direct Imports - Brampton, ON - 2003 to 2010

* Take customer orders and process via phone (wholesale)

* Price quote and availability check for customers (wholesale)

* Freight knowledge and experience; LTL, TL, 3PL and Air Shipments

(imports)

* Solve problems that customers have relating to employees' behaviors,

product exchange or any related store issue.(retail)

* Helping customers on the phone (e.g. directions to the place, retail

purchases and complains)

Assistant Manager

Afrocan Direct Imports - 2006 to 2009

* Recruiting and training new employees

* Bookkeeping (accounts payable and receivables) using Simply

Accounting and Quick Books.

* Helping with Pay roll

* Negotiating with suppliers for retail and wholesale items.

Sales Representative

Afrocan Direct Imports - 2003 to 2008

* Use a variety of sales strategies to sell products

* Word of mouth advertising

* Explaining the features and use of products.

* Looking for Potential Customers for Wholesale department

Consultant (Occasional)

Consulting Services - Greater Toronto Area, ON - 2012

* Writing Business Plan for small companies in the start-up stage

* Advising on Business ideas for individuals interested in starting up

their own business.

* Accounting and Bookkeeping for small companies.

* Consulting advice for companies in the supply chain field.

EDUCATION

PGCert in Supply Chain Management

Humber College - Toronto, ON

2009 to 2010

Advance Diploma in Business Administration

Humber College - Toronto, ON

2004 to 2007

SKILLS

Inventory management, Logistics, Analysis, SAP, Navision, Excel and

Customer Service

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