Technical Writer Manager
Resume:
James E. Branigan
Email: ******@*****.***
SUMMARY
. Many years' experience as a Senior Technical Writer in a variety of
businesses in Technical Writing, On-line Documentation, Document
Project Management, Systems Manuals, Client/Server Networks, Network
Attached Storage, Infrastructure, Workflow Storyboards, Use Cases,
Quality Assurance, Infrastructure Documentation, Standard Operating
Procedures, Traceability Matrices, 21 CFR Part 11, Wireless Computing,
Functional Specifications and Change Control documents.
. Excellent verbal, interviewing and written communication skills.
Ability to convey concepts to both technical and non-technical end-
users and to summarize complex scenarios in simple terms and graphics.
. Started and managed documentation departments in medical, internet and
wireless firms.
SKILLS
Word FrameMaker
RoboHelp On-line Help
Adobe Acrobat Training Guides
Snag-IT / Paint Shop Pro User Guides / System Manuals
PowerPoint Information Mapping
Visio FAQs
HTML / XML / PHP SOPs
SharePoint Work Instructions
EDUCATION
Manhattan College, New York - M.B.A., Management Information Systems
Baruch College, New York - B.B.A., Accounting
PROFESSIONAL EXPERIENCE
inVentive Health - Contract Technical Writer (12/14 to 3/15)
. Gathered pertinent information to Update Incentive Compensation
Requirements document.
. Created templates to assist analysts in the preparation of IC plans.
. Update Incentive Compensation Data Dictionary.
Bureau of Information Technology, DSNY - Contract Technical Writer (4/14 -
11/14)
. Documenting a web-based application for tracking vehicles across a
variety of mobile devices.
. Updating Help Desk processes and procedures using the appropriate
security.
. Planning and creating documentation for the existing infrastructure.
Prudential Financial - Contract Technical Writer (10/13 - 12/13)
. Updated Standard Operations Procedures for the Global Insurance Group.
Atos IT Solutions & Services - Technical Writer (7/12 - 6/13)
. Interviewed SME's and wrote Installation/Configuration guides for the
network infrastructure group.
. Updated Service Desk User Guides for the global help desk.
. Created swim-lane charts to document various processes within Atos.
Hewlett Packard - Technical Writer III (5/11 - 4/12)
. Created online help using Workflow Storyboards, User Interface, and Use
Case documents for NJ Motor Vehicle Commission.
. Interviewed Business Analysts and Quality Assurance testers for
additional system information.
. Validated the online help versus the integrated code.
. Created and updated documentation templates.
Branigan p. 2
Kaplan Test Prep & Admissions - Technical Writer (3/10 - 1/11)
. Gathered and analyzed technical specifications, API descriptions, and
system descriptions.
. Documented the infrastructure of the new online instruction system.
. Organized the documentation in a manner readily accessible to users and
technology personnel.
. Wrote user guides for technical staff to install department software.
. Created Standard Operations Procedures documentation.
Tyco International - Documentation Consultant (10/09 - 3/10)
. Interviewed Subject Matter Experts and created UAT scripts for IT2
Treasury System.
. Wrote training manuals for various modules within the IT2 Treasury
System.
Xybion Medical Systems - Senior Technical Writer (1/04 - 9/09)
. Managed and organized project information, and communicated the status of
project activities to ensure accurate, high-quality documents are
prepared on schedule.
. Created and maintained the Pristima pre-clinical enterprise solution on-
line help system.
. Wrote and formatted installation booklets for various servers.
. Worked with System Engineers and Subject Matter Experts to write
requirements documentation, SOPs and corporate training manuals.
. Reviewed Functional Specifications and managed the documentation review
process.
CA - Documentation Consultant (6/03 - 9/03)
. Rewrote and updated four user guides for backup software.
. Converted legacy Word documents to FrameMaker.
CommVault Systems - Senior Technical Writer (8/01 - 5/03)
. Updated four administrator guides for CommVault's Network Attached
Storage (NAS) software.
. Created and updated on-line help systems for CommVault NAS-based
software.
. Wrote sections for reports and alerts in the CommVault CommCell
Administration Guide.
. Created Release Notes at the end of each software cycle.
. Wrote and updated sections of CommVault's Getting Starting Guide.
. Maintained infrastructure guides for CommVault's various platforms.
HydraWEB Technologies - Manager, Technical Publications (8/00 - 3/01)
. Interviewed, trained, and supervised staff of three technical writers and
created schedules for all documentation projects.
. Coordinated the efforts of the Technical Publications group with the
Engineering and Marketing groups.
. Designed and wrote several 'Getting Started Guides' for HydraWEB's
hardware and software Load Balancing solution for Internet applications
using FrameMaker and RoboHelp.
. Edited Engineering's Infrastructure documentation, Technical Notes,
Marketing Literature, and company White Papers using Word.
. Redesigned and rewrote HydraWEB's Administrator's Guide to reflect each
product in a distinct manual.
. Responsible for the entire documentation process from planning to
production.
Dynamic Mobile Data - Manager, Documentation (6/98 - 8/00)
Wrote user documentation using FrameMaker and/or Word for DMD's wireless
applications based on testing the system and interviewing key developers.
Created and staffed the Documentation Department with a Technical Writer,
Marketing Writer, and a Graphic Artist.
Managed the documentation process from initial specifications to the final
production in paper and/or electronic media.
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