Engineer Customer Service
Resume:
Introducing
Jeff Tuffentsamer
Electronics Hardware Engineer
With 30+ years of Field Engineering Team Management, Banking Hardware & Software, ATM Hardware,
Networking and Software Systems, Enterprise Servers and Mainframes and Telecomm Equipment.
Jeff is the asset your organization has been looking for.
Call now to see what Jeff can do for your team 512-***-****
See attached resume...
Jeff Tuffentsamer
Electronics Hardware Engineer
QUALIFICATIONS & SKILLS
Leadership Experience
Banking Hardware & Software
ATM Systems
Large Servers & Mainframes
Enterprise Level Servers
ATM Networking & Software
Telecomm Equipment
POS Equipment
Customer service
****.************@*****.***
EDUCATION & CERTIFICATIONS
Networking Plus & Python Programming
2013, Austin Community College
Telepresence Certificate, 2011, CISCO
NCR ATM & Networking Equipment Course Work, Yearly, NCR University
Electronics Repair Certificate
Associates of General Education Technology, Illinois Central College
Associates of Applied Science of Avionics Systems Degree,
US Air Force
COMMUNITY INVOLVEMENT
HOA President, 2 years
HOA Board Member, 5 years
Scout Master, BSA, Pack 189
AWARDS & ACHIEVEMENTS
Decorated Veteran
20+ years Military Service
Team Leader, NCR
Published Customer Engineer Resource Manual, NCR CE's
Safety NCO,
Texas Air National Guard
EXPERIENCE
NCR Field Service Technician/Customer Engineer II/Customer Engineer Manager
Aug 1979 - May 2013, NCR
Perform Tier II/III work on products and services of medium-high complexity; products include
large servers and mainframe computers and peripherals, large system printers and plotters,
enterprise level servers, networks and software, item processing reader/sorters and networking
issues on imaging systems, medium/high complexity networking/communications equipment, network
and systems management/protocols.
Primary services include ATM hardware maintenance, installation, network management,
multi-vendor maintenance and software support. Also provide installation, maintenance and
repairs on Recyclers, Sorters, Scalable Deposit Module, POS equipment and other
electromechanical equipment. Provide continuity of customer operations and high levels of
customer satisfaction.
Resolving customer incident reports and problems. Maintain customer satisfaction including
compliance with Service Level Agreement contracts.
Duty schedules, vacation schedules. Training, monitoring service calls, coordinating service
calls. Liaison between team associates and management, Resolving personnel conflicts and
customer conflict. Responsibility for the coordination of equipment installations.
Special Accomplishments:
Created a resource book to reduce time spent on parts research and contact information for
customers, help desk and other associates.
Telecommunications Specialist
Aug 1975 - Aug 1997 U.S. Air Force
Maintaining and supporting Base communications; telephone, computer systems, etc. Additionally
I served as the Safety NCO, in charge of safety procedures and inspections.
Electronic Warfare System Specialist
Aug 1975 - Aug 1979 U.S. Air Force
Duty stations included Biloxi, MS; Ft Worth, TX; Peoria, IL and Dallas, TX. Training and
Responsibilities: Electronic Warfare Systems Specialist - B-52 Bombers
Call now to see what Jeff can do for your team 512-***-****
References provided upon request
Call now to see what Jeff can do for your team 512-***-****
Contact this candidate