Customer Service Manager
Resume:
TERRY J FRY
Houston, TX. 77095
************@*****.***
Summary
Accomplished and energetic Manager with a sold history of achievement in
Sales, Marketing, Finance and Manufacturing
Skills
Administration and Management Customer Service and
Personal Service
Judgement and Decision Making Sales and Marketing
Education and Training Time Management
Coordination
Personnel and Human Resources
Employment History
Quality Finishing Lead
09/2014 - 01/2015 American Woodmark Corp.
Gas City, IN
. Lead and supervised employees on the hybrid finishing line on
inspection of parts to insure the quality of product before it goes to
assembly or to be shipped.
. Maintained the quality standards set by our corporate brand. Followed
specs and insured consistency of products.
. Maintained SQDC protocols and our corporate CITE principals.
Mill Materials Coordinator
09/2013 - 09/2014 American Woodmark Corp. Gas
City, IN
. Issued and Received Material for use in the Mill to produce parts for
the Assembly Cells.
. Tracked materials used and worked to control shortages of materials
used in the production of parts to build cabinets on the assembly
lines.
. Developed reports to follow the usage and variance in allotted cost
of materials.
. Slashed variance from $25,000/month to $15.000/month.
. Reduced material shortages from 100 pieces per day to 7 pieces per
day.
Expeditor/Manual Booth
03/2013 - 09/2013 American Woodmark Corp.
Gas City, IN
. Delivered parts to cells and different departments upon completion,
sanded parts, kept flow of parts moving through the process of
fulfilling parts short orders.
. Filling in for the Team Lead when needed, voicing parts, logging them
into the system.
Service Technician
03/2012 - O3/2013 American Pest Professionals
Marion, IN
. Serviced customer home accounts, applying chemicals, assessing needs
. Made bid proposals, sold products and chemicals as required.
Property Manager
05/2011 - 03/2012 Park Forrest Apartments
Marion, IN
Part-time
. Took applications, completed background checks, credit checks,
scheduled showings, scheduled maintenance, collected rent, handled
evictions, sent notices, and attended court appearances.
Shipping / Receiving Associate
11/2011 - 06/2012 Sears Roebuck Co.
Marion, IN
Filled customer orders, pulled stock, unloaded trucks, customer
service as needed and completed inventory monthly.
Owner/President
02/2008 - 04/2011
Fry Janitorial Services Inc
Marion, IN
Managed day to day operations
Managed staff, made sales calls
Developed marketing strategy,
Hiring/Training/Terminating Employees
Ordered Supplies
Delivered bid proposals
Practice Manager
07/2002 - 07/2007
Indiana Health Centers, Inc
Marion, IN
Managed day-to-day operations
Maintained accounts payable and receivables
Ordered supplies
Administrated Human Resource policies
Prepared and submitted payroll
HIPPA Compliance Officer, Knowledge of IOSHA compliance
Input into Policy and Procedures as needed
Education
Completion Date
Issuing Institution
Qualification
Course of Study
06/1974
Montgomery Area High School
High School Diploma
General
08/2001
Indiana Wesleyan University
Bachelor's Degree
Business Management
References
Mr. Jose Perez Chief Operating Officer 765-***-****
Mr. Tay Robbins Supervisor 765-***-****
Mr. Chris Aikin Business Owner 765-***-****
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