Quality Project

William Perry McLaughlin

**** ***** ******'s Way

Concord, North Carolina 28025

Work: 980-***-**** Mobile: 704-***-****

Email: *********@*****.***

OBJECTIVE

I would like to assist in developing and integrating quality information

technology software and advance my business analysis, quality assurance,

quality control and technical skills.

SUMMARY

. Extensive knowledge in software testing techniques including smoke

(sanity) test, functional/system test (black box), integration testing,

end to end testing, regression testing, usability testing, UAT, and dress

rehearsal testing, on Mainframe, client server, standalone, and web-

based applications

. Excellent leadership skills to include facilitating prioritization

meetings, test plan reviews, test case reviews, setting up test sets for

multiple testing iterations, providing expertise in test planning,

testing execution, mentoring less experienced analyst, work load

prioritization, and proven test lead experience

. Excellent relationship building skills with peers, all levels of

management, technology resources, and line of business partners

. Experience in multiple software development lifecycles including V-model,

Capability Maturity Model (CMM - Level 3), Agile, Risk Based, and

Exploratory processes

. Experience in utilizing in house tools and quality testing tools such as

SharePoint, Team Foundation Server (TFS), HP Mercury Quality Center,

Mercury Quality Center, Mercury TestDirector, Rational ClearQuest, and

multiple applications on Wachovia and Bank of America Mainframe systems,

PVCS Tracker, FTP, SQL, Microstrategy, and Actimize Case Manager

. Experience with testing applications on Oracle, Informix, SQL Server,

Teradata databases and code platforms of Java, .Net, VB-6, HTML, XML,

XML/Soap, Citrix, Unix, and multiple mainframe systems

TRAINING

. Independent Testing Organization (Courses 1-3), Introduction to XML,

Effective Communication, .Net Patient Plus, Introduction to SQL

. Certified Software Quality Analyst (CSQA ) - 2002

EDUCATION

. BS, Business Administration (concentration in finance), University of

South Carolina, Aiken, South Carolina, 1994

EXPERIENCE

September 13 - Present ARTECH INFORMATION SYSTEMS / BANK OF AMERICA

Project Test Manager

. Test Manager responsible for Card testing efforts in the eCommerce space

. Facilitate component integration testing (CIT), system integration

testing (SIT), and user acceptance testing (UAT) Test Plan creation (and

obtain approvals)

. Track and communicate test execution and status via Quality Center, daily

status meetings, and daily status reporting

. Participate in Daily SIT Release meeting and communicate information to

testing teams and management

. Lead daily project level SIT status/defect call and provide daily status

reporting

. Attend weekly project Technology meeting(s) to provide testing status and

assess testing needs

. Support and mentor testers on an ongoing basis

. Maintain project deliverable documentation on the Discovery web site -

ongoing

. Upload testing artifacts to the Audit Share Point web site (SOR for

project testing documentation)

. Led testing efforts for (15 +) projects that successfully implemented

September 12 - September 13 WELLS FARGO

Systems Quality Assurance Analyst IV

. UAT Lead/Test Coordinator responsible for testing efforts in the Mortgage

Integrated Data Environment (Teradata) and Mortgage Operational Data

Environment (Oracle/DAN)

. Analyze requirements and work with test teams to create functional and

end-to-end test cases, and test plans

. Track and communicate test execution and status via Quality Center, daily

status meetings, and daily reports

. Participate in daily defect meeting and coordinate fixes/re-test

. Assign resources for release requirements, change requests, and

additional projects as required

. Attend weekly Stakeholder meeting to determine test needs and

assignments

. Attend weekly change request meeting to stay abreast of impacts to

various lines of business

. Support and mentor UAT Testers on an ongoing basis

May 11 - September 12 WELLS FARGO

Systems Quality Assurance Analyst IV

. UAT Lead/Test Coordinator responsible for system integration testing

efforts of Early Resolution Collection (Web-based) and LPS (MSP)

mainframe systems - Mortgage (J2EE (Java), integrated systems)

. Track and communicate test execution and status via Quality Center - Test

Director and daily status meetings

. Participate in daily defect meeting and coordinate fixes/re-test

. Assign resources for release requirements, change requests, and

additional projects as required

. Attend weekly Stakeholder meeting to determine test needs and

assignments

. Attend weekly change request meeting to stay abreast of impacts to

various Loss Mitigation components

. Support and mentor UAT Testers on an ongoing basis

October 09 - May 11 TECHNISOURCE / WELLS FARGO-WACHOVIA

Systems Quality Assurance Analyst IV

. Analyze requirements and create functional and end-to-end test cases,

and test plans

. Perform functional, end to end, and regression testing as well as

participate and provide feedback for QA Status and project/defect

meetings

. Report defects to development teams ensuring quick resolution

. Manage defect metrics for coding errors and requirement errors supporting

Web-based desktop Call Center application - J2EE (Java), integrated

systems)

. Utilized SLOG (Simple Log utility application - Unix) and Actimize Case

Manager in test approach

February 08 - September 09 QUEENS ASSOCIATES INC - QA(i)3 / Lash

Group

Software Quality Assurance Analyst

. Review requirements and other project artifacts to create functional,

regression, and end to end test cases

. Perform functional, end to end, and regression testing as well as

participate and provide feedback for weekly Lessons Learned meetings

. Report defects to development teams ensuring quick resolution or line of

business approved work around solutions for clients

. Manage defect metrics for coding errors and requirement errors supporting

Web 2EE (Java), Web Reporting Portals, .NET, Visual Basic 6 (VB-6)

applications, SQL Server database

. Work with release management and technical teams to correct release

issues during production certifications.

. Provide UAT instructions and demonstrations for UAT testers and clients

February 07 - February 08 WACHOVIA CORPORATION - FIRSTPLACE

Data Quality Analyst - Retail Bank

. Perform data quality analysis in Business Integration Services for

production and project support (eCommerce/Data Warehouse)

. Log and track data defects and issues of the Card Data Repository (CDR) -

Mercury Quality Center

.

. Perform production validation of Enterprise Metadata Environment with Ab

Initio Web Interface, SAS reports, and Teradata.

. Perform general ledger reconciliation via TSYS, IRIS and Mobius Document

Direct reporting

. Provide production support to ensure quality data for trending and

reporting - CDR, STOC (System Tracking Collateral and Anti- Money

Laundering systems (AML) using Microstrategy

September 06 - January 07 JUDGE TECHNICAL SERVICE-WACHOVIA

Lead Technical Analyst - Retail Bank

. Quality Assurance Tester responsible for integration and UAT testing of

Consumer Lending Rates application and Application Handling Systems -

Retail Credit Services

. Participated in all phases of testing and implementation

. Liaison between project management and Home Equity business partners

. Log and track defects in Mercury Test Director 8.0

April 06 - July 06 INDOTRONIX INTERNATIONAL CORPORATION

Test Coordinator - Bank of America/Accenture Testing Center of Excellence

Project Team - Retail Bank

. Test Coordinator responsible for component integration testing efforts of

Object Orchestration Service (eCommerce/Web Services)

. Liaison between offshore testing resources and onshore project team and

developers

. Identify and request XML sample requests as well as data requirements

. Tracks and communicates test execution and status via Mercury Quality

Center - Test Director and daily testing meetings

. Train offshore resources on testing methods and processes

January 06 - March 06 WACHOVIA CORPORATION - FIRSTPLACE

Test Coordinator/Technical Analyst

. Technical Consultant in Corporate and Investment Banking-Microsoft

Exchange 2003 Project

. Liaison between affected applications and project team

. Coordinated CIBT migrations from current Microsoft 5.5 environment to the

Microsoft Exchange 2003 server

. Identified remote access testing needs for EdNet and EdVpn personnel

. Identified and assisted with Blackberry handheld devices testing approach

. Coordinated migration schedule of individual users as well as affected

applications

. Logged and tracked defects

May 05 - December 05 WACHOVIA CORPORATION - FIRSTPLACE

Test Coordinator/Analyst - Retail Bank

. Data Analyst in Brokerage Retail Investment Group-projects and production

support (eCommerce)

. Log and track data defects and issues for projects

. Wrote test plan and test scenarios for the CAP First Conversion Project

. Coordinated testing effort and assignments to meet project deliverables

. Recognized by RIG Business Solutions partner for providing outstanding

technical support during CAP First Conversion

. Wrote test scenarios and provided production support for Einstein Debit

Card project (ongoing)

. Provide production support to ensure quality data for production

reporting (multiple applications - ongoing)

March 05 - April 05 SAPPHIRE TECHNOLOGIES

Quality Assurance Analyst - Retail Bank

. Software Quality Analyst responsible for UAT testing Bank of America ATM

Conversion systems - Retail Bank

. Executed test cases for all testing per requirements and design documents

. Documented all defects found using local defect tracker (Mercury Test

Director)

. Generated and validated screen shots for validation and translation prior

to implementation

February 03 - September 04 DST INNOVIS

Software Quality Analyst

. Software Quality Assurance Analyst responsible for UI, API, and automated

testing of a Web-based billing product

. Created test cases for all testing per requirements and design documents

(Use Cases -UML)

. Documented all defects found using local defect tracker (FOCUS)

. Validated XML APIs via UNIX and XML SPY

. Developed and executed SQL scripts for database verification and

validation

. Maintained and collected test metrics

March 02 - February 03 WACHOVIA CORPORATION - FIRSTPLACE

Data Quality Analyst - Retail Bank

. Data Analyst in Corporate Data Management and Governance project support

(eCommerce/Data Warehouse)

. Log and track data defects and issues

. Wrote test plan and test scenarios for the CIS to CDW Merger Conversion

Project

. Wrote test plan for RL to CIS Conversion

. Wrote test scenarios, production validation and report validation

processes for Consumer Risk Mart Integration Conversion

. Provide production support to ensure quality data for production

reporting

October 01 - March 02 WACHOVIA CORPORATION - FIRSTPLACE

Test Analyst - Retail Bank

. Business Analyst responsible for regression and new functionality testing

of platform host application

. Reported and tracked software defects and incidents

. Verified transaction and exception reports for executed test conditions

. Verified customer notices for accuracy of transaction account data and

print clarity

. Provided production support to limit negative customer and bank impact

April 01 - September 01 COMPREHENSIVE COMPUTER CONSULTING, INC.

Testing Consultant - Bank of America, California Master Relationship

Account Conversion Project Team - Retail Bank

. System Integration Testing Analyst responsible for coordinating daily

incident meetings

. Created and maintained documentation to effectively guide testing efforts

for brokerage, online, and deposits test teams

. Led working sessions for Investment Data Warehouse and settlement process

to identify testing requirements, gaps, and checkpoints

. Maintained Bank of America Investment Services, Inc. Transition Work Plan

and Discovery California/Northwest Testing websites

. Reported and tracked software defects and incidents-ran QMF reports

. Assisted the California Demand Deposit Accounting Team and Technology

Project Manager during dress rehearsal

. Created documentation for implementation/conversion

April 2000 - April 01 JUDGE TECHNICAL SERVICES/SAIC's Broadway & Seymour

Group, Inc.

Quality Assurance Analyst

. System Test Engineer responsible for functional and regression testing of

LAN-based Windows application

. Created, executed, and maintained test cases from functional

specifications documents (Use Cases - UML)

. Participated in business reviews of functional specification documents

. Participated in classroom sessions for Software Engineering Institute

Capability Maturity Model

. Reported and tracked software defects and incidents

. Developed and executed SQL scripts for database verification and

validation

. Attended several software testing training sessions on testing

methodologies

. Maintained and collected test metrics

December 98 - April 2000 BANK OF AMERICA

Business Analyst - Retail Bank

. QA Tester responsible for regression and new functionality testing for

client/server GUI and controller/logic front ends

. Test Coordinator responsible for creating, maintaining, and verifying

test scripts, batch reports, and settlement reports

. Re-wrote report verification procedures increasing team efficiency by 50%

. Attended several software testing training sessions on testing

methodologies

. Active member in the Charlotte chapter of the Quality Assurance Institute

(QAI)

August 96 - November 98 BANK OF AMERICA

Consumer Banker - Retail Bank

. Loan officer responsible for direct sales and cross-selling all consumer

banking products and services

. 16 months in lending capacity using Webster and Merlin Platform

. Universal associate adept in assisting with all operations of banking

center

. An integral member of team who opened prototype Instore banking center

MILITARY

EXPERIENCE

February 1983 - February 1987 U.S. Navy

AMS2 (E-5)

. Received multiple achievement medals for outstanding service

. Served in Libya Crisis - USS Saratoga

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