Customer Service Supervisor

Monique Ferguson

** **** *** ******, ***. *D New York, NY 10003

Telephone: 347-***-**** Email: **************@*****.***

SKILLS:

. Excellent computer skills; work well with MS Word, Excel and

PowerPoint

. Type 30 WPM

. Profound customer service skills able to communicate clearly

and sell products

EXPERIENCE:

03/12-09/12 City of New York Department of Parks & Recreation

Brooklyn, NY

Seasonal Grounds Maintenance

. Provided park patrons with directions and answer questions

about parks activities

. Cleaned and maintained parks, playgrounds, and surrounding

areas to provide a safe environment

. Sanitized comfort stations and replenished supplies; painted

interior and exterior of parks facilities

. Checked playground equipment for damage; reported needed

repairs to supervisor

. Flagged hazardous material, swept, rake, and collected leaves

and debris for pick up; prepared debris for removal

. Secured playgrounds throughout the district at end of day

11/08-05/09 McDonald's

Fayetteville, NC

02/05-06/06 Popeye's

Chambersburg, PA

Cashier

. Answered and resolved customer questions and concerns

. Assist customers in choosing meals

. Operated cash register and handled all transactions

. Prepared sandwiches and assembled orders accurately and in a

timely manner

. Balanced till at the end of each shift

. Trained new employees

07/06-01/07 Aerotech Temp Services

Chambersburg, PA

Packer

. Marked and labeled container tags and products

. Inspected containers, materials and products to ensure that packing

specifications were met

. Loaded materials and products into package processing equipment

. Cleaned containers, materials, supplies and work areas

. Transported packages to customers vehicles

04/99-07/00 World Trade Center

New York, NY

Messenger

. Received messages or material to be delivered, and information on

recipients such as names, addresses, telephone numbers, and delivery

instructions

. Sorted items to be delivered according to the delivery route

. Planned and followed the most efficient routes for delivering goods

. Obtained signatures upon delivery and communicated with supervisor

when task was completed

Professional References Available

Contact this candidate