Customer Service Manager
Resume:
Joseph Paul
Richmond, NH *3470
603-***-**** *********@*******.***
Summary: The majority of my career has been spent in computer technology, using a variety of software
to develop applications to increase a companies’ efficiency; Other half as a business manager
for a family owned dance studio performing day to day operations.
Skills: Mainframe installation and Support, Proficient in Microsoft Office Suite, Programming,
Coaching, Mentoring, Training, Customer Service, Office Management,
Project Management, Bookkeeping, Strong Mental and Mechanical Aptitude
Experience:
New Horizon Continuing Education Online Classes
Attending class to improve my network skill set. Education focused on 07/2014 - 08/2014
Window Server 2012 support for small or medium office environmen t.
IBM Global Business Systems Walham, MA
COBOL Programmer: 05/2011 – 01/2014
-maintenance and support of finance billing applications for National Grid
C&S Wholesale Keene, NH
Program Analyst: 10/2002 - 08/2010
-Support new customer’s startups, data transmission and reporting
-Develop and maintained interface between Mainframe financials,
Agrilink Foods Inc. Rochester, NYS
Senior Support Specialist/Systems Programmer: 10/1992 - 06/2002
-General Ledger and accounts payable support
-Vendor and application software installation and maintenance
Harding Brothers Inc. Elmira Heights, NY
Systems Manager 07/1979 - 08/1992
-Installation and maintenance for IBM Mainframe VM/VSE system
-Redesigned and developed payroll system and Capacity planning system.
B.O.C.E.S (Public sector School Districts) Elmira Heights, NY
System Manager 06/1969 - 07/1992
-Designed, programmed and installed educational and financial applications
Dance Experience Horseheads, NY
Business Manager 1986 - 2004
-Responsible for Advertising, billing, payroll, maintenance, scheduling
and staffing
Education
Corning Community College Corning, NY
Associates Degree in Computer Science 1972
References: Available upon request
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