Mahmoud Aly Mohamed Aly

**** ****** *****, #*

Normal, IL 61761

309-***-****

acorzn@r.postjobfree.com

Strengths and skills:

• Experience troubleshooting computers, laptops, servers, networks (wired and

wireless), Cisco, Huawei, Ciena, T-Marc, Transmode, Apple Macintosh.

• Experience installing and support of Microsoft Operating systems such as

Windows 98, 2000, NT, XP, Media center, Vista, 7, 8, server 3003, server 2008.

• Experience installing and troubleshooting Mac Systems and working with Linux

OS

• Experience using, installing and support of VMware, Office Suite, Nero, and

Outlook

• Other skills included TCP/IP, IP Address, Subnetting, disaster recovery and data

backup and migration, Cabling (cat 5, cat 6, Fiber optics), Active Directory,

Domains, QoS, Mikrotik, Vlans, Adobe, Acronis, Symantec Products, Android,

Vlan trunking, LAN, OSPF, WAN, BGP, SCCM, Citrix, risk domains, tiered

domains, and configuration of switches routers and other products.

• Strong problem solving, work under pressure, and meeting deadlines skills.

• Excellent customer related skills, and great communications skills.

Education:

Heartland Community College, Normal, Illinois 2009-2010

Computer Support Specialist Certificate May 2010

Coursework emphasis: Workstation Operating Systems, PC Hardware Maintenance and

Repair, Computer Networking

Additional courses: windows server administration (windows server 2008), windows

directory services (windows server 2008 active directory configuration) (MCTS),

Microsoft workstation administration (Microsoft windows vista) (MCTS),

workstation operating systems (A+).

El Matareya Technological College, Cairo, Egypt 2004-2007

Associate Degree

Coursework emphasis: computer science, computer networking, computer maintenance,

electronics

Work Experience:

INOC 12/2014-Present

Direct hired by INOC

Robert Half International- Client: INOC 8/2013-12/2014

-,INOC projects for Mediacom and IRHN Business Networking.

Sprint: 4G LTE upgrade covering Illinois and Iowa, OSF Network project.

-IRHN St Joseph, Carle and other health institutions Projects covering Sothern Illinois.

-IT, Fiber Optics, and NOC tech, Cisco, Huawei, and Ciena switches and routers

installation and configuration, in addition to other brands

-Network communication projects for AT&T, in addition to other corporations Covering

Illinois, Iowa, Indiana, Missouri, Michigan, Wisconsin and Minnesota

-Customer service and insuring of complete customer satisfaction

-finishing daily reports of work done and IT problems, taking pictures of work done and

documenting it.

Contract Network and IT Support work projects 2013-2014

Smart-Source and Go2ITGroup serving clients:

Double-tree by Hilton and Cradle Point Covering Illinois and Iowa and Missouri

Self employed Computer Technician (owned business) 2011-2013

Computer, Laptop, Servers and other IT Duties Support, Network Support Technician

Middle East Co. For import and export 2010-2011

IT Supervisor

Managing and supervising the IT department and its staff, Network Support, Email

Support, IT hardware and software support, Remote online support duties, documentation

of IT daily reports, problem faced and resolutions, performing duties to assure the

nonstop the IT department and systems.

District 87 IT department, Bloomington, IL May-June 2010

With a report of excellent work. Computer/workstation and datacenter/server support and

maintenance, Performing uninstallation, installation, and window 7 imaging to all

computers and systems of all the district’s schools. Other IT duties were done

Soft Link, Cairo, Egypt 2007-2009

Computer Technician 2008-2009

Receiving and troubleshooting computers and distributing them to agents, computer

maintenance, fixed power supplies

Computer maintenance & sales 2007-2008

customer sales representative and computer support as needed

Internet provider and network support 2006-2009

Personal owned business providing internet and network support to customers, Customer

service support was provided to Clients and the Network computers.

Community Service:

• Normal Rotary club 2014

• Friends Forever Bloomington-Normal 2013-2014

• The SIT conference (students involved in technology) 2010-2014

Helping as a room technician and other duties

• Community colleges financial support 2010

Springfield state capitol, Springfield, Illinois

Request of keeping the financial Support for the community colleges and

increasing it, meeting with some US senators to discuss that issue with them.

• Salvation Army, Bloomington, Illinois 2009-2010

Volunteering and assisting with collecting donations

• Other volunteer work to adapt road and help with some other organizations

Awards:

• Fulbright scholarship 2009-2010

• Recipient of recognition and awards for academic and school excellence and

being First in Class in Workshops and project from Elmatareya college.

Contact this candidate