Customer Service Operator
Resume:
MARIVEL LLAMEDO SEMENO
Residence (s):
Permanent Address: Dapdap, San Remigio, Cebu
Present Address: St. Paul Village, Kinalumsan, Lapu-lapu City
Cebu Mobile: +63-927-*******
E-mail address: *******.******@*****.***
Objective:
To obtain a position in a company wherein I could use my skills and develop the new skill while
contributing to the success of the company.
SUMMARY OF QUALIFICATIONS:
Good customer service skills with orientation on complete customer satisfaction.
Good interaction and coordination with other team members.
PROFICIENCIES:
Language Skills: Cebuano, English, Filipino
Knowledge in: Micros Opera and Amadeus
Technical Skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint
EDUCATIONAL BACKGROUND:
Tertiary Education
University of Cebu Lapu-Lapu and Mandaue April 2014 Mandaue City
Bachelor of Science in Hotel and Restaurant Management
Secondary
Dapdap National High School April 2010 San Remigio
Primary
Lapu-Lapu City Central Elementary School March 2006 Lapu-Lapu City
AWARDS:
3rd Runner UP for Table Tennis Sports (Female Category), University of Cebu Lapu-lapu and
Mandaue (2014)
3rd Runner UP for Table Tennis Sports (Female Category), University of Cebu Lapu-lapu and
Mandaue (2013)
Outstanding HRM Practicumer, University of Cebu Lapu-Lapu and Mandaue,( March 2012)
2nd Runner UP for Table Tennis Sports (Female Category), University of Cebu Lapu-lapu and
Mandaue (2012)
PROFESSIONAL EXPERIENCE:
Position: Telephone Operator
Department: Front Office Department
Company: Quest Hotel and Conference Center Cebu
Date/Service: May 16, 2014- December 30, 2014
Position: (OJT) Front Desk Officer/Guest Services Officer/Telephone Operator
Department: Front Office Department
Company: Quest Hotel and Conference Center Cebu
Date/Service: December 2013 – May 15, 2014
Position: Front Desk Officer/Guest Services Officer/Telephone Operator
Department: Front Office Department (OFFICER FOR THE FRONTLINERS CLUB)
Company: University of Cebu Lapu-lapu and Mandaue
Date/ Service: 2010-2014
Position: (OJT) Food and Beverage Attendant
Department: Food and Beverage Department
Company: City Sports Club Cebu, Philippines
Date/Service: November – March 2012
TRAINING/ORGANIZATION/SEMINARS ATTENDED
1000 Hours on the Job Training: Quest Hotel & Conference Center Cebu
December-May, 2014
Events Management: Best Business Opportunities for Aspiring Entrepreneurs
University of Cebu Lapu-Lapu and Mandaue AVR
January 27, 2014
Explaining Our Heritage, Continuing Tradition Seminar
Cebu Grand Convention Center, Cebu, Philippines
February 23, 2013
3rd University Research Forum 2013
University of Cebu Lapu-Lapu and Mandaue Function Room
September 28, 2013
Leadership Training Seminar
University of Cebu Lapu-Lapu and Mandaue New AVR
November 17, 2012
Micros Opera Property Management System Training
University of Cebu Lapu-Lapu and Mandaue
October 19, 2012
Personality Enhancement Program: Employability Readiness
University of Cebu Lapu-Lapu and Mandaue Annex AVR
October 02, 2012
Student Body Organization Teambuilding and Leadership Seminar
University of Cebu Lapu-Lapu and Mandaue New AVR
July 28, 2012
500 Hours on the job Training: City Sports Club Cebu
March 19, 2012
Ways and Proceedings in Housekeeping Operations
University of Cebu Lapu-Lapu and Mandaue New AVR
December 05, 2011
Essentials in Food and Beverage Operations Seminar
University of Cebu Lapu-Lapu and Mandaue
December 12, 2011
Personality Development and Public Relations
University of Cebu Lapu-Lapu and Mandaue New AVR
October 2011
Front Office Operations
University of Cebu Lapu-Lapu and Mandaue Annex AVR
October 14, 2010
CHARACTER REFERENCE:
Available upon request
Contact this candidate