Customer Service Administrative Assistant

MICHELLE (ODER) PROKOPF

**** ******** *****, ******** *******, MO 63043 314-***-**** (C)

*************@*******.***

SUMMARY

Energetic Administrative Assistant with more than 10 years of experience in

executive support roles. Organized and professional. Understands the

importance of confidentiality. Adept at managing multiple projects with

ease using expert time management methods.

HIGHLIGHTS

Microsoft Office proficiency Ability to create Excel spreadsheets

Meticulous attention to detail Strong interpersonal skills

Self-directed Professional and mature

Strong problem solver Exceptional grammar

EXPERIENCE

Ritenour School District August 2000 to Present

Elementary Teacher

Taught First Grade, Fourth Grade, and Gifted and Talented students in

grades K-5 at Buder Elementary School. Chair of Buder Elementary Courtesy

Committee. Created grade level assessments and record keeping documents.

Actively participated in creation of Gifted and Talented curriculum.

Buder Elementary School Secretary (August 2000 to January

2002)

Responsibilities included daily contact with students, parents, staff, and

administration,

maintenance of confidential student records, administrative support to

administrators and staff. Summer Academy Registrar duties in 2000 and 2001

included data entry of all registered students as well as regular contact

with parents and administrators.

Sight & Sound Distributors May 1998 to May 2000

Executive Administrative Assistant/MGM Brand Manager

Provided administrative support to the Chairman & CEO and Executive Vice

President of Sales & Marketing, maintenance of the retailer and employee

databases for the company website, as well as order and information

tracking for video releases from MGM Home

Entertainment.

United Industries Corporation August 1992 to May 1998

Executive Administrative Assistant

Administrative support to the Vice Presents of both the R&D and Regulatory

departments; creation, distribution, and maintenance of Material Safety

Data Sheet files, as well as state fertilizer and pesticide registration

and fertilizer tonnage reporting.

Future Electronics

Administrative Assistant/Customer Service August 1990 to August

1992

Assistant to the St. Louis Branch Manager and sales team, data entry,

customer service, and receptionist duties.

EDUCATION

Webster University

Master of Arts: Education 2005 (+30)

Graduate Academic Honors, 4.0 GPA

University of Missouri St. Louis

Bachelor of Science: Education 2002

Summa Cum Laude, 4.0 GPA in field of study, 3.986 GPA overall

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