Customer Service Medical
Resume:
Margaret Tate Contact
Tel : 615-***-**** or
e-mail :
***************@*****.***
Address
**** ********* ** *********, ** 37207
Profile
Career Objective
Self-motivated Medical Office Specialist seeking an opportunity to enhance office
operations in a fast and patient-orientated medical environment.
Availability
From October, 2011
Key Skills
Knowledge in Microsoft Office, Windows XP, Outlook, Microsoft Word, Excel,
PowerPoint, Filing and Charting, Billing, and Coding, Medical Transcription, HIPAA
Training, and CPR Certification :
Education
Jan 2009 to September 2009
9 month specialized diploma in medical office specialist (September 2009)
Kaplan Career Institute, Nashville TN
Classes taken in:
Allied Health Industry & Fundamentals
Allied Health Careers & Communication
Medical Office Management
Health Care Administration
Health Information Management
Health Care Claims Management
Medical Office Transcription
Work Experience
DCI Dialysis Clinic
Present
Primary Billing
Essential Duties and Responsibilities:
Monthly creation of billing charges for designated patients
Monthly claims billing; follow-up, re-billing, secondary billing and correction
billing of claims
Collection process for account balances
Updating patients file records
Complete adjustment transaction forms
Maintain good communication link with each patient's home-clinic personnel
Account aging balances; insurance verifications, referrals and authorization
Aging balances must be kept within acceptable collection standards.
Health spring
Enrollment Specialist
September 2011-May 2014
The Enrollment Specialist is responsible for enrolling, disenrollment, and
maintaining membership files. Essential Functions:
Maintains all membership files
Researches monthly reports
Membership fulfillment
Member correspondence
Maintains Spreadsheet reports
Some phones
Address maintenance
Handle rejects/duplicate applications
Pcp changes
Above and Beyond
Quality Assurance Specialist
February, 2011 to September, 2011
Establish objectives and processes required to deliver the desired results.
Do: Implement the process developed.
Check: monitor and evaluate the implemented process by testing the results against
the predetermined objectives.
Act: Apply actions necessary for improvement if the results require change.
Mid-Town Urology
Medical Office Specialist
December, 2009 to December, 2010
Responsible for checking patients in/out, answered phones in a fast-paced office
environment.
Scheduled surgeries, referrals, and followed-up appointments for 2 Physicians.
Pulled, organized, and filed medical records, updated patient demographics in
computer.
Verified patient has insurance, obtained pre-authorizations for surgeries and
procedures.
Collected patient co-pays, faxed pharmacy for prescriptions and stocked
medications.
Wal-Mart
Customer Service Manager
July, 2005 to December, 2008
Supervised a team of 25 cashiers, prepared weekly schedules and managed all cash
drawers on a daily basis.
Handled large amounts of cash, ensured all monetary transactions were reconciled
on a daily basis.
Oversaw customer service meetings, cleaned register area, stocked bags and special
packing.
Resolved team issues fairly and quickly, interviewed potential employees,
evaluated performance of 10 cashier's weekly and resolved customer's complaints in
a diplomatic fashion.
Metro Nashville Public Schools
August, 2004 to April, 2006
General Cafeteria Worker
Inventoried food, followed guideline for preparing food and washing dishes.
Prepared food for 400 children and staff.
Responsible for running the dishwasher and cleaning the cafeteria.
Managed cash register, and maintained accurate cash balance.
H & R Block
January, 1998 to March, 2004
Receptionist
Answered multi-line telephones, scheduled appointments and checked clients in and
out.
Organized files, copied documents for clients, collected payments for tax
preparations services, and resolved complaints.
References: Will be provided upon request
Contact this candidate