Customer Service Sales

Thomas M O’Malley

* ********* **., *******, ** **851 C 203-***-****

***********@*****.***

Operations and Marketing Executive

Highly motivated Operations and Marketing Executive with demonstrated track record of professional leadership and

project management. Proactive, versatile communicator and problem-solver who excels both individually and in a

team environment. Areas of expertise: Business development. Coordinate and network with new and existing clients

through event planning and entertainment promotions. Ability to reach large numbers of prospects.

Account Acquisition & Expansion • New Business Development • Market Penetration • Sales Forecasting

Client Relations • Customer Service • Product Rollouts • Territory Development • Team Building • Cold Calling

PROFESSIONAL SUMMARY

Hill-Rom• Wallingford, CT

2014

Customer Service Operations Manager

Provided direct supervision, leadership, coaching and direct daily supervision to staff. Maintained excellent customer satisfaction

through related metrics. Developed and presented quarterly business reviews to customers. Identified and resolved customer

problems effectively and expeditiously. Served as an active participant on the customer care, sales and service team. Drove

profitability in service revenue by ensuring effective and efficient utilization of all resources and assets. Initiated and monitored

all local expenses. Maintained appropriate cost measures to achieve results within the planned expense targets. Conducted

performance reviews to ensure performance expectations were set, monitored and executed.

Seasons Hospice● Naugatuck, CT 2013-2014

Hospice Care Consultant

Prepared and presented sales and marketing materials to hospitals, physician offices, rehabs, skilled nursing facilities, and

assisted/independent living communities. Established new and maintained existing relationships with local health and business

professionals. Coordinated and represented community events and programs. Work closely with medical professionals and

clients to implement successful plans of care. Provide concierge type services to clients by assisting them with appointments and

resources available to coordinate successful outcomes in their health care. Set and managed expectations of clients to ensure

seamless delivery of services. Attended local networking events and health fairs to educate colleagues on service lines.

Caring Hospice Services● Stamford, CT 2012-2013

Hospice Care Consultant

Established strong working relationships with physicians, hospital discharge planners, social workers, medical

facilities and healthcare decision makers. Provide ongoing education regarding hospice services. Conducting pre-

discharge consultative hospital visits. Actively participating in meetings; provide information regarding changes with

accounts and referral sources. Met goals through territory and account management, utilize the appropriate resources to

maintain and develop business opportunities; maintain market awareness to prepare competitive updates.

ComForcare Senior Services • Stamford, CT

2007-2014

Owner/Operator

Operated company while directing sales strategy by establishing and maintaining referral relationships with business

professionals and community members. Developed effective account management procedures to ensure proper

communication and reporting practices. Increased involvement with various communities to arrange services for

clients. Prepared and presented marketing materials to various physician/surgeon practices, hospitals, health facilities

and communities/vendor fairs.

• Worked closely with staff to ensure 100% customer satisfaction.

• Professional leadership ability to collaborate with a team of 30 employees

• Project Management: Worked creatively with team to develop new ideas.

• Team Building: Worked with team with ongoing safety training, rewarding team members for performance.

• Budgeting and Planning: Forecasting future revenues and marketing plans.

• In second year of business increased sales to $865,000

Bear Stearns • Tampa, FL

2006-2007

Account Manager

Managed 15 account executives to oversee mortgage brokers nationwide to establish business relationships and

generate sub-prime mortgages.

JP Morgan Chase • Tampa, FL 2005- 2006

Account Manager

Generate wholesale non-conforming loans through brokers. Grew existing territory through managing a team of 10

account executives while managing and visiting current and prospective brokers to maintain and develop business

relationships.

Fremont Investment and Loan • Tampa, FL 2002-2005

Account Executive

Responsible for generating new loan volume by establishing business relationships with Mortgage Broker companies.

Pre-underwrite applications and advise brokers on most beneficial product. Keep broker abreast of product updates

and sell company service, speed of execution and competitive pricing

Member of the President’s Club for consistently exceeding monthly sales volume.

Bachelor of Science in Sports Management • Florida State University, Tallahassee, FL

Florida State University Football 1984-1988 Tampa Bay Buccaneers 1989

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