Customer Service Representative
Resume:
Adam Mattock **** Escalon Ave.
***********@*****.*** Pasadena, MD 21122
OBJECTIVE: I am looking for an opportunity to grow professionally. With my current college
certificate, I am seeking an entry-level computer repair or a technical assistance position.
EDUCATION:
Anne Arundel Community College - Received A.A. Degree in CAT MEDIA Production - May 2009
Anne Arundel Community College - Microsoft Excel Certificate, August 2011
Anne Arundel Community College - PC Repair Option (Certificate), May 2012
COMPUTER SKILLS:
Software: Adobe InDesign, Adobe Photoshop, Excel, QuickTime, Microsoft Word, Microsoft Office
Hardware Courses Completed: Electronic hardware, assembly techniques, data communications, and
troubleshooting microcomputers
RELEVANT EXPERIENCE:
Martin Greenbaum, Baltimore, MD April 2013-Present
Data Entry Clerk
• Processing orders for carpet and vinyl at commercial properties
• Assisting the billing department by filing and retrieving completed orders
• Performing other customer service functions such as producing the daily tally of orders
for the Chief Financial Officer
• Supplying the administrative staff regarding credit checks for selected customers
Giant Food, Pasadena, MD March 2010 – August 2012
Customer Service Representative
• Stocking shelves with new products as well as assembling Holiday displays
• Assisting customers with their bagged purchases
• Maintaining cleanliness throughout the store
• Retrieving carts from the parking lots
Anne Arundel County Public Library System, Annapolis, MD Internship: Spring 2009
Graphic Arts Department
• Designed and completed over 10 Public Relations and Marketing projects including:
o Posters and flyers publicizing library events
o Signs printed in black and white and color
o Library floor plans with emergency evacuation routes highlighted
o Large format printing
SUMMARY OF SKILLS
• Basic diagnosis of computer hardware and software problems
• Basic computer repair including hard drive replacement and soldering
• Able to design posters, flyers, crop photographs, and laminate posters
• Yearbook, Fall 2003-Spring 2006
• Reporter, Eagle’s Eye Newspaper, Fall 2003-2005
HONORS
• Eagle Scout, November 2004 - Service Project: Improvements to Lake Waterford Park, MD
• Honor Roll, Fall 2002-Spring 2006
• Dean’s List, Fall, 2006-Fall-2007
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