MELANIE STEPHENS

* * * * * . M A S O N R D . # * 4 0 1 K AT Y, T X 7 7 4 4 9

( 8 3 2 ) 6 5 3 - 1 1 7 1 M _ 0 2 S T E P H E N S @ YA H O O . C O M

SUMMARY OF QUALIFICATIONS

I am organized and efficient with over ten years of customer service experience. I’ve worked in various fields such as :

Procurement, Billing Research, Account Reconciliation, Market Research, as well as Banking and Reception.

EMPLOYMENT HISTORY

12/14-02/15 Snelling Staffing on Assignment at FMC Technologies Houston, TX

File Clerk – Human Resources

• Updated personnel files

• Maintained files and control order

• Responded to Human Resource request for files

04/14-09/14 Snelling Staffing on Assignment at National Oilwell Houston, TX

Document Control Specialist

• Produced Data Manufacturing Books for customers

• Documentation research from vendors

• Maintained policies and procedures

• Trained new hires

• Verified technical documentation to ensure correct formatting

• Maintained document control files

11/13-02/14 Primary Services on Assignment at Reliant Energy Houston, TX

Customer Service Agent

• Addressed all customer inquiries

• Retrieved and verify account information

• Placed order request for power

• Processed payments

04/13-08/13 Kelly Services on Consignment at Dow Chemical Houston, TX

Document Control

• Received drawings from Suppliers and entered the information into the company

data base

• Communicated with Engineers, Expeditors and purchasing regarding documentation

• Updated existing files on spreadsheets and in the data base

• Maintained company policy and procedures

• Data entry and light training of new employees

03/08-05/12 AT&T Houston, TX

Premise Technician

• Installed AT&T Uverse cable and phone systems

• Placed new cable and phone lines in rooms, attics and outside of home

• Connected internet and digital phone service in accordance with quality standards

• Customer education, data entry

01/08-03/08 Venturi Staffing Partners Houston, TX

Data Entry Clerk

• Processed invoices for an advertising agency

• Coordinated audits for vendors

• Contacted radio station sales departments to complete orders and invoices

10/04-11/07 DHL Express Houston, TX

Escalation Specialist 10/06-11/07

• Answered 70-100 escalated calls per day

• Resolved complex billing problems and expedited credit requests

• Assisted billing representatives

• Data Entry

International Specialist 02/06-10/06

• Assisted customers with U.S. and Foreign Customs inquiries

• Reviewed documentation for port entries and reviewed disputes

• Trained new hires

• Data Entry

Billing Representative 10/04-02/06

• Answered customer inquiries regarding invoices and payments

• Corrected and clarified information on customer account

• Data Entry

06/03-07/04 RMA Management Inc. Houston, TX

Bill Collector

• Reviewed account statements and set up payment plans

• Processed checks over the phone

• Team mentor

• Data Entry

12/02-06/03 Spherion Temp Agency Houston, TX

Bill Collector

• Reviewed account statements and set up payment plans

• Processed checks over the phone

• Data Entry

• Temp to hire – RMA Management

10/01-05/02 Arch Wireless Irving, TX

Billing Research Representative

• Researched and adjusted customer billing disputes

• Processed checks over the phone

• Data Entry

EDUCATION

01/06-11/07 Kaplan University Associates Degree in Accounting Houston, TX

01/1-Present Southern New Hampshire University BSA – Forensic Accounting Houston, TX

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