CphT

Tav Yturralde CPhT

**** * ****** **

Phoenix, AZ 85042

480-***-**** E-mail: ************@*****.***

Objective: To obtain a successful career with an opportunity for growth, by utilizing my applicable knowledge, experience, and organizational skills.

Work History

Express Scripts INC.. January 2007 - Present

CSR, then Sr Patient Care Advocate Tempe, AZ

As CSR was responsible for taking calls from patients and handling requests for refills, restarts, and order status inquiries.

I then took a position in the escalation department. I was responsible for answering policy and procedure questions from other representatives as well as taking over escalation calls from members. During that time my duties were split between taking escalation/question calls and preforming correction and input tasks (ex: Rx entered incorrectly – updates needed, Rx deleted for coverage reasons, that issue has since been resolved so I would re-enter Rx for processing) Later the escalation team and the correction and restart teams were split and I remained with the restart and corrections team

MSA Solutions February 2006 - October 2006

CSR Phoenix, AZ

MSA solutions was a contracted collections company. I preformed outbound collections for Toyota Financial Services customers, Homecoming Mortgage solutions, and Federal student loans

CARC. INC June 2005 - January 2006

Residential Instructor Carlsbad, NM

Primary responsibilities include monitoring the safety, support and development of individuals with disabilities in a resident environment. This includes actively training and education residents in activities of daily living and in the development of self-help and social skills.

Education:

2000 – 2002 Glendale Community College Glendale AZ

1996 – 2000 Carlsbad High School Carlsbad NM

Certification/Awards:

Certified Pharmacy Technician – Issued 01/05/ 2013

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