Customer Service Management

Anthony J. Hamilton

**** ***** ******* *****

St. Louis, MO 63136

Cell 314-***-****

Social Security No:

Citizenship: United States of America

Veteran's Preference: 5 points

Federal Status: N/A

OBJECTIVE

To obtain gainful employment with a company or corporation that offers

opportunities for advancement in Saint Louis, Missouri or surrounding

areas.

SUMMARY OF QUALIFICATIONS

I am an Administrative Specialist with 20+ years of expertise in the

administrative/clerical field to include Customer Service within private

industry and government. I possess excellent organizational skills,

including personnel management, database experience, to include

administrative support capabilities and receptionist duties. I have above

average oral and written communication skills. I am knowledgeable in all

aspects of office operations. I also am able to determine priorities and

implement decisions to achieve both immediate and long-term goals.

. Administrative Expertise: Maintain administrative office flow, track

and maintain files, manage correspondence and information; format, type,

edit reports and maintain inventory. Procure office equipment and

supplies.

. Secretarial Skills: Keyboard 60+ words per minute, brief experience

with dictation and transcription, audio recording devices, copying and

facsimile machines.

. Specialized Training: Attended U.S. Army School of Administration,

passed courses in Local Area Networks, currently enrolled with Kaplan

University on-line for Business Strategies.

. Communication Skills: Polished oral and written communications

skills. Well-developed interpersonal skills. At ease interfacing with

top executives, government leaders, clients and customers.

People's Community Action Agency June 2012 to

Present

Intake Specialist

5935 Horton Place

St. Louis, MO 63112

I manage the lobby area and assist clients professionally, I organize and

maintain the filing system and input data into the Enginuity system. I

also monitor an assist with computer lab activities, I've coordinated

with over 1700 plus Christmas stories with the United Way. I created a

resource listing so that other case managers could utilize while serving

clients along with supporting management and staff as well as making sure

the work environment is safe.

Adecco Employment February 2012-June

2012

Dispatcher

2025 Craigshire Dr

St Louis MO 63146

Temporary position dispatching engineers for Corporate Generators.

Monitor multiple screens from all over the world. Entering repair

tickets per engineers instructions. Updated reports and forwarded to

upper management. Input data into the Remedy system. Answer incomings

calls from customers.

RCH Cable

July 2011 to October 2011

Dispatcher

10405 Bauer Drive

Olivette, Missouri 63132

Temporary position dispatching contracted cable technicians for the

disconnection of internet and video services. I verified available jobs

that technicians were able to route and perform services, relayed

information to the technicians in regard to what equipment could be

retrieved and input coding for technicians pay rates.

Conventry Healthcare February

2007 to January 2009

Case Manager Assistant Review Coordinator

5757 Phantom Drive

St. Louis, Missouri 63042

My responsibilities consist of the in-take, reviewing and triage process of

worker's compensation injuries. I am obligated to in-put all information

in the system. I do this from the First Report of Injury; make contacts

with the employer, patient and provider. I also request medical records to

check for the consistency of the injury, assign medical codes and once I

verify the information, confirm the injury or injuries, I then assign the

claim to a nurse. I do this consistently for over 45 plus states.

Bank of America

February 2000 to August 2003

Loan Reviewer

1831 Chestnut Street

St. Louis, Missouri 63102

I was responsible for reviewing Consumer Real Estate loans. I reviewed

Home Equity and Lines of Credit. I also worked effectively as part of a

team that required creative thinking and problem solving, coordinated with

Closers, Home Service Specialist and instructed Personal Bankers in dealing

with borrowers. I ensured that all documentation, files checks and

automated entries were accurate and complete. I also regulated a

Collateral Tracking System in ordering and suspending necessary forms.

Peabody Coal/Holding

Record/Security Clerk May 1988 to

December 1995

301 N. Memorial Drive

St. Louis, Missouri 63102

My duties included maintaining a database for all divisional records

throughout the country. I also purged and retrieved files according to

state regulations for all departments. I conducted physical inventories

both locally and in the field. Other duties were assisting and training

headquarters security, reviewing the daily blotter report, working with

contracted investigators, maintaining company vehicles transporting

executives and microfilming documentation.

References upon request

Contact this candidate