General Manager

VAIBHAV VIJAYSINGH BH*NSALE

**, ******* ******, *.*.Dutt Rd, Alkapuri, Baroda - 390007

Phone: 0265 - 2340133. Mobile: 942-***-****

Email: ****************@*****.***, *****************@*****.***

Objective: Seeking a management position in the hospitality industry

Profile

. 11 years of experience in the hospitality industry ranging from front

office operations to restaurant service.

. Excellent customer service and retention management skills.

. Self-motivated, efficient, resourceful and reliable resource individual

. Possess excellent communication skills and interpersonal skills.

. Confident and poised in interactions with individuals at all levels of

management.

. Detail orientated and resourceful in the completion of tasks with ability

to multi-task effectively.

. Possess strong problem solving skills and can work independently to

achieve set objectives.

. A team player with an excellent record of team management and leadership.

Professional Experience

Hotel Tree Top (Mahabaleshwar) - Consultant May 2014 -

Nov 2014

Responsibilities:

. Setting up the reservation system, restaurant, front office, F&B,

Housekeeping & store dept.

Hotel Gautam (Lonavala) - General Manager Nov 2011 - Mar

2014

Responsibilities:

. Overall operations of Lonavala property with 53 rooms

. Online business development for all the Hotels in Mahabaleshwar, Lonavala

and Goa.

. Sales and promotion responsibility for the entire group with special

focus on social & corporate events for additional revenue generation.

. Looked after the group sales of all the three properties.

Sherwood Resort (Mahabaleshwar) - General Manager Nov 2010 - Nov

2011

Responsibilities

. Overall operations of the resort

. Sales and promotion responsibility with additional responsibility of

developing corporate clienteles like LIC, etc.

BB'S Coffee and Muffins (UK) - Manager Nov 2006 - Sep

2010

Responsibilities

Restaurant operations with primary focus on providing a high level of

customer service.

Quality Hotel Westminster, (UK) - Front Office Assistant Aug 2007- Nov

2007

Responsibilities

Responsibility for check-in and check-out of guests, and providing

necessary information

ITC Welcome Hotel, (Vadodara) - Front Office Executive Jun 2005 -

Sep 2006

Responsibilities

Responsible for check-in and check-out of guests and taking reservations.

Custodian of two MNC companies ABB Ltd & Alstom Power, and looked after the

business centre.

Sayaji Hotels Ltd, (Vadodara) - Front Office Assistant Oct 2004 -

Jun 2005

Responsibilities

Systematic check-in/check-out of guests, reservations & all front office

responsibilities.

Education

Certificate in Hotel Management (Food and Beverage), Gujarat Institute of

Hotel Management

Bachelor of Commerce (Personnel Management & Industrial Relations),

Maharaja Sayajirao University, Baroda

Languages known: English, Hindi, Marathi, and Gujarati

Computer Literacy: Microsoft Word, Excel and PowerPoint

Accomplishments

. Voted best organizer by the Government of India, for organizing a

conference for an international group company - VIC.

. Successfully handled the Annual General meeting of ICICI bank Ltd.

. Represented Gujarat State at national school games in Badminton.

. Represented Maharaja Sayajirao University, Baroda, in badminton at the

Inter-university West Zone competition.

Reference

Available on request

Contact this candidate