Customer Service Sales Representative
Resume:
James Crabtree
** ****** ***** ** **** Authorization: US authorized
Atwater, California 95301 Job Type: Full Time
USA Employment Status: Regular
209-***-**** Travel: 26-50%
*****@*************.*** Willing to Relocate: Negotiable
Objective My objective is to build team and company success while providing and
maintaining exceptional customer service.
Experience Tier II Technical Support Representative
AUG 2003 - AUG 2014 Cingular Wireless/AT&T Atwater, CA, USA
Mobility
Handled customer questions, complaints, billing, and technical inquiries
with the highest degree of courtesy and professionalism to resolve customer
issues with one call resolution. Offered alternative solutions where
appropriate with the objective of retaining customer's business. Handled
business transactions in connection with activation of new customer
accounts on a computer terminal. Communicated with customers using
web-based tools and demonstrates the associated proficiency in typing and
grammar. Made financial decisions to protect/collect revenues and adjusted
customer accounts. May have been required to achieve a sale quota. Had
broad working knowledge of Cingular Wireless/AT&T Mobility practices and
operations and demonstrated continued and consistent proficiency in most of
the skill sets utilized within the Host Call Center. Occasionally assisted
management with scheduling and tracking of the workforce and vacation
schedules in accordance with set Company guidelines and requirements.
Customer Service Representative
JUN 2002 - AUG 2003 Cingular Wireless/AT&T Atwater, CA, USA
Mobility
Handled customer questions, complaints, and billing inquiries with the
highest degree of courtesy and professionalism to resolve customer issues
with one call resolution. Offered alternative solutions where appropriate
with the objective of retaining customer's business. Handled business
transactions in connection with activation of new customer accounts on a
computer terminal. Communicated with customers using web-based tools and
demonstrates the associated proficiency in typing and grammar. Made
financial decisions to protect/collect revenues and adjusted customer
accounts. May have been required to achieve a sale quota. Had broad working
knowledge of Cingular Wireless/AT&T Mobility practices and operations and
demonstrated continued and consistent proficiency in most of the skill sets
utilized within the Host Call Center. Occasionally assisted management with
scheduling and tracking of the workforce and vacation schedules in
accordance with set Company guidelines and requirements.
Data Entry Clerk
NOV 2001 - MAY 2002 American Medical Modesto, CA, USA
Response
Responsible for the timely entering of patient data relating to ambulance
transport, up to and including entering billing codes for procedures and
supplies used in related ambulance transport. Responsibilities also
included providing brief description of conditions of patient, vital signs,
and key information to be relayed to insurance carrier. Data entry clerk
was also responsible for bringing inconsistencies with ambulance transport
to management attention. Examples include, but not limited to, mileage
under/not reported, clarification of billing codes, and clarification of
insurance provider.
Telecommunications Assistant
OCT 1996 - DEC 2001 GC Services, LP Riverbank, CA, USA
Responsible for relaying text telephone and voice telephone calls to and
from the speech and hearing impaired. Responsible for relaying calls
verbatim while adhering to strict confidentiality rules and standards.
Responsible for relaying calls in a conversational manner using voice
inflection, speech patterns, tone of voice, and user intent.
Telecommunications Assistant was also responsible for handling crisis
situations and emotional upset in a professional manner. Examples include,
but not limited to, death of a family member, 911 emergency calls,
divorces, and other relationship issues. Also, individually, as a member of
the Activities Committee I was tasked with the assistance and planning of
certain relay center events such as company picnics, holiday events such as
haunted houses for Halloween, Christmas and Thanksgiving decorations and
coordination of carnations for Mother's Day.
Education College - General Education
Diablo Valley College 1993-1995
Degree Received: None
High School - General Education
Concord High School
1986-1990
Degree Received: HS Diploma
Additional I am a results-orientated, dependable professional experienced in customer
Info service. I excel in fast-paced environments as well as in analyzing and
evaluating processes to enhance productivity. I work well independently and
as part of a team. Committed to excellence; as a member of the local Switch
Control team at Cingular Wireless/AT&T Mobility played key role in
development and redesign of the processes to resolve Switch Control errors.
References Mrs. Kathlene Wilson Mr. Andrew Fagundes
Teacher 6th Grade English/Social Studies Tier II Technical
Support/Customer Care Manager
Cesar E. Chavez Middle School Cingular Wireless/AT&T Mobility
***********@*****.*** ******.********@***.***
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