Customer Service Security
Resume:
Dianna Bennett
Miami FL, 33136
***********@*****.***
Objective:
To obtain a position working to help others live in a safe and secure
environment.
Skills:
Over 15 years of combined experience in customer service, guest services,
concierge, front desk, excellent phone skills. Ability to multi-task in a
fast paced environment, problem solve, follow verbal and written directions
& work independently as well as on a team. I am skilled in displaying
professionalism with irate and confrontational customers. Trained in
providing security management and supervision, building security,
residential and liaison, trained to identify suspicious behavior, also
trained to handle irate and domestic confrontational situations.
Experience:
Pro-24 Security & Investigative Service, Davie, FL 33024
2010-Present
Area Supervisor
. Supervises other regular employees; duties include planning,
scheduling, organizing and directing work, training personnel and
recommending applicants for employment or for discipline, termination
or retention.
. Teaches and enforces safety regulations at the work site.
. Establishes security patrol priorities.
. Reviews utilization and maintenance of security equipment.
. Prepares daily and periodic reports regarding activities.
. Communicates with service users about security needs and problems.
. Respond to complaints regarding safety received from managers and
residents and take appropriate action, such as observation, talking
with offenders, calling law enforcement, etc.
. Identifies unsafe property conditions, illegal or abandoned vehicles,
illegal activities on Authority properties, and takes appropriate
action to correct, in accordance with established procedures.
McRoberts Protection Agency, Miami, FL 33132
2008-2010
Security Screener
. Screen passengers as they enter the port, check bags, conduct pat
downs.
. Patrol all areas of the Port to ensure property and facilities are
protected from fire, intruders and other hazards.
. Identify emergencies, notify appropriate organizations, and assist
with all emergency responses.
. Prepare accurate shift logs.
Monarch Security Services, Inc., Miami, FL 33135
2007-2008
Post Captain
. Provide a visual security presence.
. Maintain a daily shift log and forward to Manager in a timely manner.
. Responsible for security operations and attending Board Meetings.
. Provided training for new personnel.
. Responsible for establishing security patrol routine and post
schedule.
. Conduct security rounds of building and grounds, including stairways,
parking areas, hallways, etc.
. Respond to complaints regarding safety received from managers and
residents and take appropriate action, such as observation, talking
with offenders, calling law enforcement, etc.
. Monitor incoming and outgoing traffic, and note any suspicious
activity.
United Protection Group, Davie, FL 33328
2006-2007
Concierge
. Respond to complaints regarding safety received from managers and
residents and take appropriate action, such as observation, talking
with offenders, calling law enforcement, etc.
. Assist in distributing fliers to residents, answering telephone,
logging in visitors, etc.
. Conduct security rounds of building and grounds, including stairways,
parking areas, hallways, etc.
. Responsible for programming new residents in computer security system.
Contemporary Services, Miramar, Fl 33025
1998-2006
Security Supervisor
. Stand guard during events. Tour post periodically to ensure safety of
patrons, staff, vendors, participants and others on premises.
. Handle any disturbances or problems that arise during event or at the
facility. If necessary, escort disruptive individual(s) to security
office and/or off the premises.
. Control unusual circumstances and events during fire, storms, riots
and other emergencies.
. Secure the entrances during events.
. Responsible for smooth operations of all events.
. Completed logs and incident reports.
. Supervised security staff
Education:
Miami-Dade Community College North Campus
Lindsey Hopkins Technical Educational Center
Miami Norland Sr. High
License:
Currently Possess A Security D Licenses
Child Care License
References Available Upon Request
Contact this candidate