Supervisor, Quality Analyst, Trainer, Bilingual English/Spanish

[Phone number]•[E-mail address]

[Your Name]

***** *** ** *. ***. 41, Saint Petersburg, FL, 33716 • 352-***-**** • ******@*****.***

Zachary Reed

Objective

To find a position working and learning in a horticultural environment that reflects my ideals and beliefs

regarding organic and ethical cultivation.

Experience

Aug. 2012 - current

Conifer Patient Communications St. Petersburg, FL

Survey Research Interviewer

I have gained an intimate knowledge of the interviewer position by starting on the phones, taking hospital- and

government-mandated surveys in a confidential and professional manner via the telephone.

After demonstrating competency on the phones, I was asked to assist in various quality related roles, including:

o Review of verbatim comments

o Training of all new interviewers

o Re-writing and revising the training manual

o Auditing 10% of all completed and non-complete HCAHPS calls per interviewer per month

o Drawing and relaying end-of-month quality reports

o Coaching and supervising the department’s interviewers to maximize productivity and quality.

Supervisor

In addition to the above:

o Interviewing, hiring, orienting and training new employees

o Performance evaluations

o Assigning and managing work

o Approving time records and requests for time off

o Disciplining and dismissing employees

Dec. 2011 – May 2012

McDonalds Corporation Saint Petersburg, FL

Crew Trainer

I was responsible for opening the kitchen for breakfast at 5am.

I ensured that the work area was clean of debris and the frozen and cooked food cabinets were fully

stocked. I also worked different positions when called upon.

As a crew trainer, I was responsible for setting an example for the rest of the crew and completely

adhering to all quality procedures.

Mar. 2010 – Aug. 2010

US Census Bureau Tarpon Springs, FL

Census enumerator

I was responsible for receiving classified information on residences that had not returned a completed

census questionnaire.

Using maps and addresses, I created efficient and effective plans-of-action to visit and determine the

status of the location.

If occupied, I would attempt to complete a census questionnaire with the inhabitant or a qualified

neighbor, sometimes resulting in high-tension situations that I had to defuse.

Education

Aug. 2005 – June 2009

Dunnellon High School Dunnellon, FL

[Phone number]•[E-mail address]

[Your Name]

High School Diploma

I graduated within the top 20 of my graduating class, with 33 university level credit hours, and a 3.86

GPA

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