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Customer Service Engineer

Location:
Bradenton, FL
Posted:
March 18, 2015

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Resume:

Georgia Kinsey

**** ******** ******

Lakeland FL, 33811

623-***-****

acor3y@r.postjobfree.com

OBJECTIVE

Seeking positions with a respected organization that, utilizes my technical and administrative background,

my customer service skills and team spirit, so that I can be a strong contributor to the achievement of

company goals.

Skills / Abilities

2 years managing own business as an Independent home-base travel agent

I effectively develop relationships with Business Development Managers, Sales Managers, Regional Sales Manager to

negotiate the best rates for my customers has help me achieve great customer service satisfaction.

15 years nuclear experiences in a self-directed work environment, with the ability to learn, adapt and apply technical

information quickly.

Support to Nuclear Directors and his Department Leaders, included: providing administrative support to Executive

Directors and his leaders, composing internal and external correspondence, scheduling meeting, arranging Director’s

and his department leaders travel, managing his itineraries, preparing his daily agendas including monthly, weekly

and daily meetings, creating PowerPoint presentations, charts and graphs, answer Executive Directors phone,

collaborated with other departments administrative and leaders to accomplish Directors task, interface with clients and

vendors, reconciling Directors budgets and expenses, ordered departments supplies, manage special projects like

United Way for Department and setting up team building events.

Due to my positive attitude I successfully interface and interact with all level of Leaders and managers to ensure timely

completion of all projects in the Nuclear Industry.

My years of working with different level of engineers have helped me to develop strong communications skills; this has

helped me to work effectively with all level of engineering.

Because of constant training in the Nuclear Industry I had to be updated with current Microsoft Word, Excel and

Outlook.

Assist Responsible Engineer with Developing design deliverables in accordance with contractual requirements, project

schedule and budget.

Having a good relationship with Nuclear Information Record Management (NIRM) have help with turnover of large

Modifications packages, being the singe point of contact have help resolve many issues regarding turnover and have

ensured effective management of project documents, data submitted and retrieval of technical documents.

Professional Achievement

Computer/Technical Proficiency:

extensive knowledge of MS word, WordPerfect, Excel, Access, PowerPoint, Framemaker, Visio, Adobe go Live for

updating web pages and Navigating the Web, Spreadsheet for MTR, Databases was used for researches. Bentley

Certificate of Accomplishment Micro Station V8 XM Edition 11/11/2009

As a Communication Liaison:

Provide feedback on important Plant Issues to ensure leaders messages and site priorities are communicated clearly and

understood by my department. Current feedbacks have helped the site in Corrective Action Program, PV Online redesign

and Navigation, Palo Verde News improvement and PV Communication Strategy.

WiN member (Women in Nuclear) includes mentoring and knowledge share with others in the Nuclear Industry

Tourism & Travel:

Received numerous prestigious accomplishment, recognitions and diplomas in destination traveling

Specialist with numerous hotels chains

Arizona Tourism Board plaque recognized for dedication to Arizona Tourism

Certified Jamaican specialist

Cruise Industry special

Employment History

Kinsey Travel – January 2013

Owner and manager

Provide Concierge service

Coordinate travel arrangements to the Caribbean and Mexico, professionally market and network with vendors,

develop relationships with tourism board and Business Development Managers,

attended training classes for continued industry educational updates

give lectures on the importance of taking a vacations as well as lectures and presentations regarding popular

destinations and resorts

mentor and support other agents through webinars and training sessions

Mediator between client and vendor when there are problems

Provide the best customer service so my clients can have a safe and happy vacation.

Stevenson & Associates February 2010-January 2015

Engineer Administrative Tech.

Data entry- input data and pictures from engineering walk-downs

Organize engineers meetings, coordinate events, arrange travel, order office supplies

Negotiate travel rates for company to stay at hotels

Engineering support in all task including Calculations, Vendor information, Specifications, Engineer Document

Changes, Design Change Process, Design and Technical Doc control, Engineer Data in SWMS

Assist Engineer Project Managers with document control for Quality Assurance Projects

Perform internal department audits to insure engineer perform task per the Quality Assurance Manuel

Organize engineering files and turnover all departments correspondence,

Assist Project Manager in developing Plant Modification Packages including oversight of Engineer tasks and procedure

adherence, assist Engineers with Work Order Packages including creating DIs, PCP, Equipment IDs

Set up and assist in departments training

WorleyParsons, Arizon -Principal Technical Specialist October 2008 January 2010

Palo Verde Nuclear Generating Station

Administrative support includes:

Reserve document number from NIRM (SDOC, EDC, Calc, VTD, VTM), attach engineer documents in SWMS for

NIRM. Turn over engineer documents to NIRM. Copy, scan, and print engineer documents and drawings. Mail

expense statement in process for WorleyParsons-(FAX CAR to HRR) putting them into SWMS as new contract

employees for Palo Verde. Set up their email account, sign the employees up for training, obtain their site badge, and

set up for defender key if needed). Transfer defender key and keep up defender key log.

Exit WorleyParsons’ employees, order supplies, set up meetings, set up catering, perform escorted access, keep tract

of employees (new and terminated), and fill request for documents from NIRM that Reading cannot get from SWMS.

Report updated contractors list. Aid new employees in securing computer assistance and proctor tests (for site

trainings).

Download pictures from walkdowns, prepare presentations for project manager. Using ENCOMPASS, generate letters

and memo numbers, upload modification documents, and update procedures. Upload document to WorleyParsons

shared website. Organize, files and turnover all departments correspondence.

Technical Engineering support includes: Nuclear engineering task

Preparing engineer documents

Data entry in DMWO, DI, DCID (all work order-related) in site work management system (SWMS).

Upload documents to the work order; attach media, control documents, related work, and references per procedure or

modification package, Upload engineering documents, vendor documents, and manuals to SWMS to process by

nuclear information record management (NIRM).

Research companies and instruments for engineer, conduct Walk-downs.

The Atlantic Group June 2000 – October 2008

Palo Verde Nuclear Generating Station Technical/Administrative support in the following departments:

Departmental Engineering Technician

Life Cycle Management

Provided Engineering support to Palo Verde License Renewal Engineering team for Palo Verde License Extension.

Research and pull documents to support License Renewal

Administrative Technician

Nuclear Fuel Management

As Lead admin provided a wide range of Technical and Administrative support to Director, two Department Leaders

and five Section Leaders.

I provided administrative support to Executive Directors and his leaders.

Administrative Coordinator

Steam Generator Projects /Procurement Engineering

Administrative Lead Support to Department’s Director

Prioritize responsibilities to handle multiple departments simultaneously

Technical and Administrative support to: Steam Generator Department, Project Managers, Underground Piping

Group, and I & C Design Group

Escort Vendors, Coordinate team meeting and training

Water Reclamation

Administrative duties including MLIS, SWMS, data entry, PowerPoint presentations, payroll

EDUCATION

Graduated Watertown High 1984

Academy of Business College- May 1995 - October 1995/ Kaynor Tech - Three years Fashion Design/



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