Customer Service Engineer
Resume:
Georgia Kinsey
Lakeland FL, 33811
*********@***.***
OBJECTIVE
Seeking positions with a respected organization that, utilizes my technical and administrative background,
my customer service skills and team spirit, so that I can be a strong contributor to the achievement of
company goals.
Skills / Abilities
2 years managing own business as an Independent home-base travel agent
I effectively develop relationships with Business Development Managers, Sales Managers, Regional Sales Manager to
negotiate the best rates for my customers has help me achieve great customer service satisfaction.
15 years nuclear experiences in a self-directed work environment, with the ability to learn, adapt and apply technical
information quickly.
Support to Nuclear Directors and his Department Leaders, included: providing administrative support to Executive
Directors and his leaders, composing internal and external correspondence, scheduling meeting, arranging Director’s
and his department leaders travel, managing his itineraries, preparing his daily agendas including monthly, weekly
and daily meetings, creating PowerPoint presentations, charts and graphs, answer Executive Directors phone,
collaborated with other departments administrative and leaders to accomplish Directors task, interface with clients and
vendors, reconciling Directors budgets and expenses, ordered departments supplies, manage special projects like
United Way for Department and setting up team building events.
Due to my positive attitude I successfully interface and interact with all level of Leaders and managers to ensure timely
completion of all projects in the Nuclear Industry.
My years of working with different level of engineers have helped me to develop strong communications skills; this has
helped me to work effectively with all level of engineering.
Because of constant training in the Nuclear Industry I had to be updated with current Microsoft Word, Excel and
Outlook.
Assist Responsible Engineer with Developing design deliverables in accordance with contractual requirements, project
schedule and budget.
Having a good relationship with Nuclear Information Record Management (NIRM) have help with turnover of large
Modifications packages, being the singe point of contact have help resolve many issues regarding turnover and have
ensured effective management of project documents, data submitted and retrieval of technical documents.
Professional Achievement
Computer/Technical Proficiency:
extensive knowledge of MS word, WordPerfect, Excel, Access, PowerPoint, Framemaker, Visio, Adobe go Live for
updating web pages and Navigating the Web, Spreadsheet for MTR, Databases was used for researches. Bentley
Certificate of Accomplishment Micro Station V8 XM Edition 11/11/2009
As a Communication Liaison:
Provide feedback on important Plant Issues to ensure leaders messages and site priorities are communicated clearly and
understood by my department. Current feedbacks have helped the site in Corrective Action Program, PV Online redesign
and Navigation, Palo Verde News improvement and PV Communication Strategy.
WiN member (Women in Nuclear) includes mentoring and knowledge share with others in the Nuclear Industry
Tourism & Travel:
Received numerous prestigious accomplishment, recognitions and diplomas in destination traveling
Specialist with numerous hotels chains
Arizona Tourism Board plaque recognized for dedication to Arizona Tourism
Certified Jamaican specialist
Cruise Industry special
Employment History
Kinsey Travel – January 2013
Owner and manager
Provide Concierge service
Coordinate travel arrangements to the Caribbean and Mexico, professionally market and network with vendors,
develop relationships with tourism board and Business Development Managers,
attended training classes for continued industry educational updates
give lectures on the importance of taking a vacations as well as lectures and presentations regarding popular
destinations and resorts
mentor and support other agents through webinars and training sessions
Mediator between client and vendor when there are problems
Provide the best customer service so my clients can have a safe and happy vacation.
Stevenson & Associates February 2010-January 2015
Engineer Administrative Tech.
Data entry- input data and pictures from engineering walk-downs
Organize engineers meetings, coordinate events, arrange travel, order office supplies
Negotiate travel rates for company to stay at hotels
Engineering support in all task including Calculations, Vendor information, Specifications, Engineer Document
Changes, Design Change Process, Design and Technical Doc control, Engineer Data in SWMS
Assist Engineer Project Managers with document control for Quality Assurance Projects
Perform internal department audits to insure engineer perform task per the Quality Assurance Manuel
Organize engineering files and turnover all departments correspondence,
Assist Project Manager in developing Plant Modification Packages including oversight of Engineer tasks and procedure
adherence, assist Engineers with Work Order Packages including creating DIs, PCP, Equipment IDs
Set up and assist in departments training
WorleyParsons, Arizon -Principal Technical Specialist October 2008 January 2010
Palo Verde Nuclear Generating Station
Administrative support includes:
Reserve document number from NIRM (SDOC, EDC, Calc, VTD, VTM), attach engineer documents in SWMS for
NIRM. Turn over engineer documents to NIRM. Copy, scan, and print engineer documents and drawings. Mail
expense statement in process for WorleyParsons-(FAX CAR to HRR) putting them into SWMS as new contract
employees for Palo Verde. Set up their email account, sign the employees up for training, obtain their site badge, and
set up for defender key if needed). Transfer defender key and keep up defender key log.
Exit WorleyParsons’ employees, order supplies, set up meetings, set up catering, perform escorted access, keep tract
of employees (new and terminated), and fill request for documents from NIRM that Reading cannot get from SWMS.
Report updated contractors list. Aid new employees in securing computer assistance and proctor tests (for site
trainings).
Download pictures from walkdowns, prepare presentations for project manager. Using ENCOMPASS, generate letters
and memo numbers, upload modification documents, and update procedures. Upload document to WorleyParsons
shared website. Organize, files and turnover all departments correspondence.
Technical Engineering support includes: Nuclear engineering task
Preparing engineer documents
Data entry in DMWO, DI, DCID (all work order-related) in site work management system (SWMS).
Upload documents to the work order; attach media, control documents, related work, and references per procedure or
modification package, Upload engineering documents, vendor documents, and manuals to SWMS to process by
nuclear information record management (NIRM).
Research companies and instruments for engineer, conduct Walk-downs.
The Atlantic Group June 2000 – October 2008
Palo Verde Nuclear Generating Station Technical/Administrative support in the following departments:
Departmental Engineering Technician
Life Cycle Management
Provided Engineering support to Palo Verde License Renewal Engineering team for Palo Verde License Extension.
Research and pull documents to support License Renewal
Administrative Technician
Nuclear Fuel Management
As Lead admin provided a wide range of Technical and Administrative support to Director, two Department Leaders
and five Section Leaders.
I provided administrative support to Executive Directors and his leaders.
Administrative Coordinator
Steam Generator Projects /Procurement Engineering
Administrative Lead Support to Department’s Director
Prioritize responsibilities to handle multiple departments simultaneously
Technical and Administrative support to: Steam Generator Department, Project Managers, Underground Piping
Group, and I & C Design Group
Escort Vendors, Coordinate team meeting and training
Water Reclamation
Administrative duties including MLIS, SWMS, data entry, PowerPoint presentations, payroll
EDUCATION
Graduated Watertown High 1984
Academy of Business College- May 1995 - October 1995/ Kaynor Tech - Three years Fashion Design/
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