Customer Service Management
Resume:
GLUE PHOTO;
DO NOT
ROBIN RELUCIO DE JESUS
STAPLE;
DO NOT
Unit 26 143 Parramatta Road, Concord NSW 2137
COVER ANY
Mobile No. 041*******
TEXT OR LINE
Email Address: ****.*******@*****.***
CAREER OBJECTIVE
To apply for the role of Duty Manager where I can contribute my driven work
ethics and my charming personality to deliver personable customer service.
WORK EXPERIENCE
InterContinental Sydney
May 2014 - Current
117 Macquarie Street, Sydney NSW 2000
Host/Cashier
Louis Vuitton Philippines
July 2013 – April 2014
Makati Avenue, Makati City, Ground Floor, Greenbelt IV Manila
Sales Associate
Tasks:
§ Demonstrating professionalism in selling luxurious iconic Louis
Vuitton items
§ Responsible in ensuring customer service in the retail setting
§ Responsible in transacting and making each and every
experience memorable and building the relationship with our
clients
§ Responsible in ensuring stock levels for Monogram Leather
Goods
Achievements:
§ Top Seller for the month of September, October, November
with a gross income of 7.4 million pesos or approximately
170,000 USD
Park Hyatt Aviara Resort
May 2012
to May 2013 7100 Aviara Resort Dr, Carlsbad, CA 92011 United States of America
Server Assistant
California Bistro
May 2012 - November 2012
Tasks:
§ Assisted the servers with preparing beverages and sometimes
taking orders from guests and putting it in Micros
§ Setting up the morning breakfast buffet / dinner buffet
Setting up the patio tables with proper table set-up and
§
checking the Main Dining Area for complete table set-up
Polishing silverware, glassware, and chinaware
§
Providing continuous service for refilling for coffee, juices and
§
silverwares
Server/Setter
In Room Dining
November 2012 - December 2012
Tasks:
§ Delivering orders through a rolling table to be brought inside
the guest room or any area of the hotel for guests to have a
restaurant dining experience with complete set-up and
condiments
§ Delivering amenities to guest, executive offices, and outside
guests
§ Providing butler service for hospitality suites
§ Setting up the Lobby Amenities within the Hotel
In Room Dining Coordinator/ Restaurant Reservations
In Room Dining
December 2012 – May 2013
Tasks:
§ Responsible for efficiently and courteously answering the In
Room Dining telephone and taking food and beverage orders
from guests
§ Handling customer complains, feedbacks, and assisting guests
requests or inquires within the property
§ Responsible for billing and closing In Room Dining Checks,
Private Bar Checks, Amenities, and In Room Dining BEOs
through Micros
§ Responsible for efficiently and courteously answering
Restaurant Reservation Calls and booking reservations for
guests
§ Leading the In Room Dining Team to provide efficient and
effective service together with the managers
§ Responsible for organizing all paperwork such as reports, speed
sheets, and food runner’s tickets to keep a close record of daily
operations.
§ Ensuring quality with food, table set-up, and paying attention
to details before table is delivered
Vatel Nîmes Academic Exchange Program
July 2011
L’Hotel Vatel Nîmes
to September 2011
14 Rue Vatel, Nîmes France
Cook
Main Kitchen
July 2011 - August 2011
Tasks:
§ Assisting the daily operation of the kitchen in prepping,
cooking, and storing food in the French Language
§ Providing customer service through freshly cooked seafood
made to order
Server / Bartender
Provençal Restaurant
August 2011 – September 2011
Tasks:
§ Responsible for the concoction of mocktails, cocktails, and
coffees for efficient service and responsible for alcohol service
to guests
§ Responsible in providing service through taking orders and
ensuring that the total dining experience of guest is above
expectations
SCHOLASTIC RECORD
De La Salle–College of Saint Benilde
2008 to 2013
School of Hotel, Restaurant and Institution Management
Bachelor of Science in International Hospitality Management
Bachelor’s Degree in International Hospitality Management ( Vatel )
July 2013 Honorable Mentioned
De La Salle-College of Saint Benilde
Obtained an average of 3.311
PERSONAL DATA
Date of Birth: 4 September 1990
Age: 24 Years Old
Gender: Male
Height: 5' 10"
Weight: 170 lbs.
Languages Spoken: Proficient in English and Filipino
Special Skills: Proficient in Microsoft and Apple Applications
Robin Relucio De Jesus
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