C larence E. Morgan I I I
Atlanta, GA
Phone: 404-***-****
Email: *********@*****.***
Relevant Certifications:
CompTIA A+
Relevant Skills/Proficiency:
Data/User M igration.
Desktop & Laptop Lifecycles.
A pplication & OS deployment via SCCM.
H ardware upgrades (RAM/HD/CPU/PSU/MB/GPU).
M icrosoft Office 2007/2010.
MS Exchange 2010/2013.
Active Directory Management via Server, RSAT, & Web-based interfaces.
Active Directory User & Computer creation/management.
MS Exchange account creation/configuration via EMC/EAC.
RSA / VPN (AnyConnect) installation/configuration/troubleshooting.
PGP Symantec Encryption configuration/troubleshooting.
E ducation:
2002-2005: Political Science Student at Morehouse College
1998-2000: Graphic Design Student at Jacksonville University
1994-1998: Lakeside High School Student
Work Experience:
1.) Dell / Apex Solutions (12/2014-Current)
Job Title: Tech support for Coca-Cola (CCR) North America employees & facilit ies.
D uties: Imaging, Data & User Migration, Break-Fix, Phone/Remote tech support for field
techs, &
advanced tech support for 25K+ user base, including tech support for critical facility
operation systems.
Location: Atlanta, GA
Contact 804-***-****
2.) Geekatoo / Field Solutions (5/2014-Cur rent)
Job t it le: IB M/PC Tech
D uties: OS installation/re-installation/configuration, Data backup & migration,
V i rus/Malware
removal, Hardware upgrades & replacement, & network installation/configuration.
Location: Atlanta, GA
Contact: 800-***-**** / 952-***-****
3.) Gorilla Smile Vintage (4/2013-12/2013)
Job Title: Owner
D uties: Website Operations, Website Design, Inventory, & Shipping & Receiving.
Location: Atlanta, GA
Contact: 404-***-****
4.) Gregory Commercial (2/2007-4/2013)
Job Title: Account Manager
D uties: Delta Air Lines / North West Air Lines
Location: Atlanta, GA
Contact: 888-***-****
5.) Orkin Commercial (3/2006-1/2007)
Job Title: Account Manager
D uties: Venetian, Caesars, Planet Hollywood, Tropicana, & NY NY Casino accounts.
Location: Las Vegas, NV
Contact: 800-***-****
6.) Konfusement Records (2/2001-1/2006)
Job Title: Owner
D uties: Website Operations, Website Design, Inventory, & Shipping & Receiving.
Location: Atlanta, GA
Contact: 404-***-****