Customer Service Representative, Linux System Admin, Writer

JOSEPH STOTTLEMYRE

210-***-**** AUSTIN - TEXAS

******.***********@*****.***

CERTIFICATIONS AND SKILLS

● RHCSA ● NETWORK+ ● FAMILIAR WITH LINUX

● BASIC CLOUD KNOWLEDGE ● BASIC APACHE KNOWLEDGE ● BASIC MYSQL KNOWLEDGE

● BASIC BASH SCRIPTING ● PROBLEM SOLVING ● MATH

EXPERIENCE

WRITER

MAR 2014 - PRESENT

DUTIES

● DESIGN CHARACTERS, PLOT ELEMENTS AND STORY.

● WRITE DRAFTS OF THE STORY AND EDIT IT.

● CURRENTLY HAVE ONE BOOK IN THE PROCESS OF BEING WRITTEN, BUT NO PUBLISHED WORKS

LINUX SYSTEM ADMINISTRATOR I, GOLDENFROG/GIGANEWS

AUSTIN, TX NOV 2014 - MAR 2015

DUTIES

● WORK ON COMMON PROBLEMS AND TASKS RELATED TO LINUX SERVERS(I.E. INSTALL UPDATES, CLEAN UP OR COMPRESS FILES TO KEEP

HARD DRIVE SPACE AVAILABLE, REPLACE HARD DRIVES AND OTHER HARDWARE THAT FAILS, ETC.)

● ESCALATE ISSUES THAT REQUIRE IT AFTER ISOLATING AN ISSUE TO THE BEST OF MY ABILITY.

● HELP TRAIN NEW EMPLOYEES ON HOW TO WORK ON THE SYSTEMS.

● MAKE CALLS TO REMOTE SITES FOR HARDWARE REPLACEMENT.

● LEARN NEW THINGS FROM THE HIGHER LEVEL ADMINS (I.E. SCRIPTING, HOW TO ISOLATE PROBLEMS I’VE NOT SEEN BEFORE, ETC.)

LEAD CUSTOMER SERVICE REPRESENTATIVE, VALERO CORNERSTORE

SAN ANTONIO, TX MAR 2013 - NOV 2014

CUSTOMER SERVICE REPRESENTATIVE MAR 2013-JAN 2014

DUTIES

● PAPERWORK DOCUMENTING SALES FOR THE DAY.

● CLEANING AND MAINTAINING THE STORE.

● WORKING WITH A TEAM TO GET THINGS DONE AND KEEPING PEOPLE HAPPY

● KEEP THE CUSTOMER HAPPY TO THE BEST OF YOUR ABILITY

● HELP TRAIN NEW EMPLOYEES.

COOK, PIZZA HUT

SAN ANTONIO, TX AUGUST 2012 - DEC 2012

DUTIES

● MAKE FOOD AS FAST AS YOU CAN WITHOUT REDUCING QUALITY TO KEEP CUSTOMERS HAPPY

● CLEAN, MANAGE AND STOCK THE KITCHEN AREA.

● WORK WITH A TEAM TO GET THINGS DONE.

EDUCATION

RACKSPACE OPEN CLOUD ACADEMY

JULY 2014-SEPTEMBER 2014

LEARNED

● ACQUIRED MY RHCSA CERTIFICATION.

● LEARNED HOW TO SOLVE COMMON LINUX PROBLEMS.

● GOT A BASIC OVERVIEW OF APACHE, MYSQL AND THE CLOUD.

● LEARNED HOW TO SOLVE A PROBLEM WE HAVEN’T YET BEEN PRESENTED WITH ON OUR OWN USING SOURCE INFORMATION.

NORTHWEST VISTA COLLEGE

AUGUST 2009-MAY 2012

JOHN JAY SCIENCE AND ENGINEERING ACADEMY

HIGH SCHOOL DIPLOMA, 2005-2009

MY WORK

MY WEBSITE- HTTP://WWW.HAARENFANGSKINGDOM.COM

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