Customer Service Manager

DANIEL R. COCHRAN

**** ***** ****** 817-***-****

Bedford, TX 76022 ***********@*****.***

Summary of Qualifications

JOB REQUIREMENTS: JOB EXPERIENCE:

1. Experience Operations Manager 1. 25 years of Management

Experience.

2. Outside/Inside Sales experience 2. See Resume.

3. Implementation of effective processes 3. 25 years of directly

throughout an organization responsible for sales, marketing,

forecasting, customer service and

day to day operations.

4. Management of customer service 4. See above.

5. Vendor Management/procurement 5. 25 years experience with

systems and distribution of these

systems in a timely manner.

6. Strong attention to detail 6. See Resume

7. Public Speaking 7. Speaking at Chamber of

Commerce, Trade Shows,

Wholesale & Retail Forums,

and Customer Outreach Groups.

References upon request

DANIEL R. COCHRAN

1116 Belle Street 817-***-****

Bedford, TX 76022 ***********@*****.***

OBJECTIVE: Seeking a challenging, rewarding position with a pro-

gressive organization which effectively utilizes my

Management and Marketing skills/Experience.

SUMMARY: -Over 25 years in Management, Sales & Marketing

-Strong Organizational, Negotiation, & Analytical Skills

-Highly Customer Service Oriented

-Proven Sales Record

-Team Oriented Environment

EDUCATION: Texas Christian University- B.B.A. Marketing 1989

EXPERIENCE: Restaurant Service Inc. (RSI) Q.A. Manager

Arlington, TX (2014-present)

* Implemented all manufacturing processes to

meet or exceed codes.

*Final product for custom commercial

restaurant kitchens to include: I-Hop,

Applebee’s, Fridays, & Charleston.

*Attracting and pursuing new clientele,

diversification, employee morale, and

customer satisfaction.

*Specialized 304SS FAA Security Checkpoints.

Show Master Production’s Lead Manager

Carrollton, TX (2012-2014)

*Responsible for managing crews in

Construction & Implementation, Audio/Video,

Displays, Lighting, & Load In/Out.

*General Focus: Corporate Events & Banquets,

Fashion Shows, Super Bowl, Final Four,

Symphonies, Ceremonies, & Award Shows.

*ATT & T Stadium, Gaylord, OMNI, HYATT,

STATE FAIR OF TEXAS, ANATOLE.

Aloha Landscaping Owner

Bedford, TX (2003-2014)

*Responsible for the day-to-day operations of

the company. These operations include:

relationships with home owners and

commercial job sites, pricing, quality,

engineering, architectural aesthetics, and

marketing.

*Experience in sod installation, design, lighting,

water and drain applications, city codes, ISO

standards, pave stone & safety.

D. C. Amazon Mortgage Owner

Bedford, TX (2003-2008)

* Responsible for the day-to-day operations to

include: integrating mortgage brokers and

commercial institutions with various business

relationships in the industry: pricing,

buying/supplying frame work, plumbing,

electrical, General/Sub Contractors design and

build functions that applied to commercial/

and residential State and City code

requirements.

JTG Absolute Mortgage Tommy Gause

Bedford, TX (1998-2003)

* Responsible for the entire loan process.

* Met with potential clients and initiated

entire process.

* Focused on ensuring proper evaluation of

individual situation; qualifying, analyzing,

and negotiating specific goal oriented interest

rates.

REFERENCE UPON REQUEST

Contact this candidate