Customer Service Engineer

* ****** ****

Saroj Villa, A/*** Central Road, P.O. Sodepur, Kolkata-700110, West

Bengal, India

Contact: +919********* / +919*********, E-mail: ***********@*****.***

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ELECTRONICS & TELECOMMUNICATION ENGINEER

Seeking challenging assignments across Service/Telecom Industry

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PROFILE

< A diligent and competent Electronics and Telecommunication professional

with 13+ years of sound professional experience in service of micro

controller & power electronics based electronic instruments and

equipments, currently spearheading with Panasonic Welding Systems India

as Sr. Service Executive.

< Technically sophisticated and business savvy professional with proven

acumen to excel within a challenging environment.

< Solutions oriented with proven acumen in recognizing high priority issues

and providing tactical solutions to address the same.

< Strong inter-personal skills with tendencies toward aligned action and

conflict resolution. Keen aptitude for learning and productively applying

new knowledge resourcefully.

< A team player, ability to work comfortably with people from diverse

backgrounds and experience.

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PROFESSIONAL EXPERIENCE

PANASONIC WELDING SYSTEMS INDIA Since

1st June'12

(A division company of Panasonic India Pvt Ltd)

Sr. Service Executive

Product handling : Welding robots, Welding machines and Cutting

machines

< Carrying out the task of commissioning and troubleshooting for Welding

machines & Welding Robots.

< Coordinating with respective representative engineers for all kind of

breakdown calls received & ensuring timely servicing at the customer's

place, leading efforts across establishing healthy business relations

with clients & external associates for securing long term customer

loyalty.

< Tracking equipments, equipment manuals, spares and the complete handover

of equipments to the respective clients while managing asset control

including listing & documentation.

< Conduct periodic training for new hires and existing personnel to

facilitate the application of proper processes & procedures. Ensure

training and tools are in place to ensure full compliance with applicable

regulations.

< Establishing and implementing quality standards for setting up & meeting

the targets of the company within

time & cost parameters; skillfully performing all functional tasks.

ESAB INDIA LTD Aug

2008 - May 2012

Sr. Service Engineer

Product handled : High class Welding and Cutting machines

< Perform the task of Periodic Preventive Maintenance including

installation & troubleshooting for Welding & Cutting machines.

< Streamlined the servicing set up to address the servicing issues within

minimum turnaround time.

< Troubleshooting for all service and application related problems

< Successfully addressing to customers' queries/complaints and evolving

quickest resolutions.

< Actively interact and liaise with the customers and seek feedback

pertaining to the support / services offered and obtain the Customer

Satisfactory Report

< Major customers handled : Chittaranjan Locomotive Works, DSP, NTPC-

Farakka, IISCO, ASP, DPL, Nagarjuna Construction co., Mcnally Sayaji, L &

T, South Eastern Railway & many more

NETEL INDIA LTD Feb

2005- Aug 2008

Sales & Service Executive

Product Handled : Auto emission measuring instruments, High volume

sampler, Gas analyser, Gas chromatograph etc.

< Ensure accomplishment for all aspects of Demonstrations, Installation,

Commissioning & Maintenance at the customers site while performing

management analysis

< Formulate operational strategies for the quality function by carrying out

long/ short term quality planning in line with the organization

requirements, ensuring proper designing & setting up all equipments as

per client's requirements.

< Handle breakdowns, replacements of faulty parts, commissioning for smooth

& effective operations.

Perform root-cause analysis of defects while developing & improving the

processing by taking corrective actions to prevent any reoccurrences &

defective issues.

< Identify shortfalls in awareness /understanding /access of process and

practice while helping develop the effective and efficient solutions.

< Assure quality & customer service, leading & driving advanced/complex

development projects to implementation. Prepare documentation for the

design plan, review specifications for modifications, integrating

components & testing.

HINDUSTAN NATIONAL GLASS & INDUSTRIES LTD Jan

2004- Feb 2005

Sorter/ Technician

INFOCOM Feb

2002- Jan 2004

Customer Support Engineer

Product handled : V-sat

PREMIER WEIGHING SCALE COMPANY Mar

2001- Feb 2002

Service Engineer

Product handled : weighing scales

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EDUCATIONAL & PROFESSIONAL CREDENTIALS

Diploma in Electronics & Telecommunication Engineering, 2000

I.E.T.E, New Delhi (A.I.C.T.E. approved), 62.25%

HSC, 1996

Tripura Board of Secondary Education, 52%

SSC, 1994

Tripura Board of Secondary Education, 62%

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Date of Birth: 23rd March, 1978

Language Proficiency: English, Hindi, Bengali

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