Customer Management

[pic] Salimata Sow

Objective

Jumeirah Lakes Tower Be part of dynamic and challenging environment, with

potential for professional growth and development. More

Dubai UAE specifically to become the person in charge of a

restaurant, bar, or similar locations.

009**-********* Objective

***.*****@*****.** I am an ambitious and experience-seeking person, I wish

to use all acquired knowledge and work within a

Nationality: result-oriented and challenging company or institution,

Senegalese serving my employer to the best of my ability so as to

DOB: 9th April 1985 provide opportunities and a better career path toward

Marital Status: continued growth and advancement.

Single Key Skills

Strong organizational and planning skills

Managerial ability coupled with excellent interpersonal

communication

and cross-cultural skills

Honest and Responsible

Highly committed and motivated

Strong team player

Friendly and dynamic

Languages

French: reading, writing, speaking, fluent

English: read, write, speak, excellent

Arabic: basic knowledge

Current Responsibilities

Ensure customer satisfaction

Welcoming customers and make sure they are following the

right steps

Forwarding bills while establishing excellent

communication with customers on bill/payment issues

Creating a good relationship with customer, thereby

encouraging them to return

Obeys and maintains cordial relationship with my

superiors' and other colleagues at work

Front office, welcoming/seeing off guests

A good memory to recall customers and their various

commands

Handling complaint/solution and customer suggestion in

hospitable manner

Standing for long hours without any sign of fatigue

Work History

November 2013-March 2015 Present: Receptionist in Mint

Leaf of London,Dubai

August 2013-November 2013,Receptionist in Vogue Caf

Dubai

July 2011 - July 2013 - Hostess Nolu's Restaurant, Abu

Dhabi

July 2008 - July 2010, Hostess-Receptionist, Sofitel,

Marrakech

Education

2003 - Lycee Lamine Gueye - Dakar, BA

2004 - Professional Institute of Management, Dakar

2008-2011-Master of Art

References

Member of the Assoc. of Senegalese Students and Trainees

in Morocco (UGESSM)

Volunteer in the Sports and Cultural Associations in

Dakar

Family Business Management

References

References are available on request.

Contact this candidate