Customer Service Manager

TRACY BLEVINS

**** ***** **** ***** ***********, OH, 45503 937-***-**** **********@*****.***

PROFESSIONAL EXPERIENCE

TREBNICK TAGS AND LABELS, SPRINGBORO, OH

Customer Service Manager, Mar 2013 – present

Direct and coordinate the supportive services of the Customer Service Department and Staff.

Prepare and review operational reports and production schedules to ensure accuracy and efficiency.

Prepare and process requisitions and purchase orders for raw materials,supplies and equipme nt.

Review operations and confer with technical or administrative staff to resolve production or processing problems.

Create and implement job flow procedures

Job estimating and creation of parts and job specifications for production

Participate in ongoing process improvement and quality system implementation team

HOOVEN DAYTON CORPORATION, MIAMISBURG, OH

Customer Service Manager, Dec 2000 – Mar 2013

Hired and trained CSR staff

Created and improved workflow processes, tools documents and checklists with f ocus on accuracy and efficiency

Created multiple customer specific inventory and fulfillment programs

Managed department and staff with job throughput increases of 50+% in 4 years

Participated directly with Executive Management on over 50 Fortune 100 RFP p roposals and presentations

Worked with Executive Management to secure new contracts including a customer renewal valued at apx $5MM.

Assisted in two raw material RFP's and contract negotiations resulting in three year vendor contracts; manage all

incoming raw material purchases

Company Leadership Team member

Complete all aspects of print production specifications and job creation

Assist customers with project design and specifications and material selection

Maintain solid production team and vendor relationships

Direct account and relationship manager for house accounts with sales exceeding $6.5MM annually

JETSON TV AND APPLIANCE, FORT PIERCE, FL

Operations Manager, Apr 1992 – Nov 2000

Home Office manager

Inventory purchasing and management

Store data collection and analysis

Support and assist managing store staff

ADDITIONAL MANUFACTURING CUSTOMER SERVICE EXPERIENCE

August 1990-September 1991: Allegheny Ludlum Steel, Leechburg, PA. Full service CSR for corporate accounts

September 1991-April 1992: International Staple and Machine, Butler, PA. Full service CSR for commercial

accounts

EDUCATION

HIGHLANDS SR. HIGH SCHOOL, NATRONA HEIGHTS, PA

High School Diploma, Jun 1988

NEWPORT BUSINESS INSTITUTE, NEW KENSINGT ON, PA

ASB - Business Administration/Management, Jan 1990

Cumulative GPA - 4.0

Student Government President

ADDITIONAL SKILLS

Proficient in the following:Microsoft Word, Microsoft Excel, Powerpoint

Hobbies and Interests:Cooking, Reading, Church Volunteer, Church Council Member, Sunday School Instructor

Contact this candidate