business analyst/technical writer
Resume:
PUSHPA BHIMRAYA
Jersey City
**************@*****.***
Business development, technical & research projects Operations Re-
engineering processes
8+ years of strong hands-on experience as Business Analyst and Technical
writer in preparing business requirements and user documentation across
multiple domains with expertise in liaising with business and technical
teams and a passion to solve complex and critical problems through business
requirements management
> Expert in preparing high quality business requirements and user guide
documentation using Help&Manual and ETPS (XML)
> Excellent hands-on experience in gap analysis & requirements elicitation
along with designing process and system improvements to increase
productivity and reduce costs
> Strong verbal, written, interviewing and collaborating skills with
exceptional ability to liaise with technical, business and operation teams
> Well versed with requirements elicitation and gathering for development,
re-engineering, operational, wiring, training, troubleshooting and
technical solutions
> Proactive and well versed in handling complex situations and multiple
projects along with planning, estimation, scheduling and meet deadlines
through multitasking
> Exceptional problems solver and leader in mentoring and guiding teams to
implement long term solutions through coaching, prioritization and
planning
> Proven experience with validation of business documents and knowledge
articles to ensure completeness, accuracy and usability
> Well versed with AECMA Simplified English, and ATA 100 and ATA iSpec 2200
> Recognized as PROJECT STAR, awarded and appreciated for quality and
productivity
CAD Package : AutoCAD (LT 97, 2000)
Application package : MS office (Word, xls, Access, Visio, ppt, mpp,
Sharepoint), Lotus Notes
Application Tool : SGML, Adobe Framemaker, ETPS, Epic Editor,
SAP, Auto Troll, Rational RequisitePro,
PDF, MS Internet explorer, Maximo, Adobe Framemaker,
basics
about Adobe Illustrator & Dreamweaver, Robohelp,
MadCap Flare,
DITA, help&manual, snagIT, Camtasia, dropbox, Team
Viewer,
Languages : C, C++, HTML, basic Java and SQL
Role & Employer : Business Analyst/Technical Writer(Mar '14 till date)
Project : Laparkan Freight Management System
Client : Laparkan Trading Ltd.
Achievements:
. Defined and documented requirements as per standards with thorough
understanding of business rules and user functionality including visio
flow charts and diagrams
. Managed end-to-end responsibility to prepare user documentation manual
for customized software application in digital and hardcopy formats using
help&manual
. Coordinated with business teams to ensure technical solutions are clearly
traced to defined requirements and understood by technical teams
. Collaborated across teams to review and ensure approval of testing
artifacts: test plans, test cases, and test execution results
. Analyzed existing processes and systems to recommend process & system
improvements to optimize business performance and maximizing business
resources utilization
. Extended support to IT functional teams and assist in miscellaneous
projects
Role & Employer : Technical Knowledge Writer & Experis (Aug '13 - Oct'13)
Project : Facilities Knowledge Management
Client : Sears Holdings Corporation
Achievements:
. Assessed accuracy of SUCCEED Help Desk solutions and worked on 1,000+
solutions in Maximo
. Successfully lead planning, execution and tracking progress of a SUCCEED
Help Desk Solution implementation project work
. Highly appreciated for enhancing knowledge articles to improve usability
and knowledge management
. Collaborated with help desk and support teams to gather requirements and
delivered high quality technical and end-user documentation
. Trained and mentored team members to increase productivity and quality of
deliverables
Role & Employer : Technical Writer & Free Lancing (Mar '12 to Aug '13)
Project : CDRs
Client : CDR Sample
Achievements:
. Prepared career episodes to highlight important projects and enhance CDRs
. Collated summary statement for competency elements across career
episodes.
. Documented Continuous Professional Development (CPD) artifacts with a
focus on knowledge developed in respective engineering discipline and
interesting aspects of the job and learning process using word and visio
diagrams
Role & Employer : Senior Associate Consultant & Capgemini (Jan '07 to Mar
'12)
Project : Technical Writing, Analysis and Research
Client : Bombardier
Achievements:
. Performed requirement analysis, research and built solutions for complex
problems.
. Collaborated across functional teams and built client relationship and
provided value added services by understanding their needs and building
technical solutions
. Lead and moderated interviews with business and technical SMEs to
understand the requirements, manage and coordinate the change drivers
supplied as work orders for requirement elicitation
. Created process flow diagrams in Microsoft Visio, illustrations using
AutoCAD and catalogue manual using the SAP application.
. Managed wiring and maintenance team and assisted in reviews and
validations documentation to ensure completeness, accuracy, and usability.
. Prepared AECMA based software and hardware end-user manuals in-line with
ATA 100 and ATA iSpec 2200 specifications
. Enabled team to incorporate the technical requirement from change drivers
such as modification summary, service bulletins, RFC (Request for Change),
manual change request etc. to improve information management
. Managed team Share Point sites for collaboration, distribution and
document management
. Estimated effort and resources for planning phase of the documentation
development
. Mentored and guided team members to perform impact analysis of complex
change requests, engineering orders, specs and configs to capture them in
the manuals
. Adhered to timelines by ensuring deliverables across milestones with
timely sign off from respective stakeholders
. Built and utilized strong relationships across LOB teams to enhance
knowledge and execute project tasks efficiently
. Developed elaborate expertise in technical writing using SGML, DTD and
Electronic Technical Publishing System similar to iETM and authored
different aircraft manuals such as Aircraft Maintenance Manual (AMM),
Component Maintenance Manual (CMM), Wiring Diagram Manual (WDM), Fault
Isolation Manual (FIM)
Recognitions & Awards:
. Awarded prestigious "PROJECT STAR" and "Productivity & Quality Award" for
maintaining high level of quality, throughput delivery and leadership
skills.
. Recognized with multiple appreciations from Bombardier Subject Matter
Experts for successful and effective incorporation of complex change
drivers
Role & Employer : Design Engineer & Hindustan Aeronautics Limited (Feb '05
to Dec '06)
Project : Avionics communication systems
Client : Hindustan Aeronautics Limited (HAL).
Achievements:
. Designed wiring diagram & loom diagram developing in-depth system
understanding
. Recognized and appreciated as SME for preparing Wire list, Sleeve list,
Equipment list, Continuity and Megger schedule, Project Slip
. Built and executed test plan and test specifications for testing of ELT
ensuring performance checks and turning
. Collaborated with team members to complete tasks as per schedule and to
improve knowledge management
. Assisted other team members to help them understand and perform their
tasks
Education : Bachelors in Electronics and
Communication (4 years) : Bangalore University,
India - 2004
Language Proficiency : English, Kannada, Hindi, Telugu and Tamil.
Hobbies : Music, Pencil Sketching, Tennis, Swimming and
Carom
Strengths : Flexible, excellent team player and lead,
bottom-line responsibility, stakeholder management,
quick learner, excellent analytical skills, sincere,
hardworking, excellent communication and
interviewing skills.
I declare that the particulars furnished above are true and complete to the
best of my knowledge.
PUSHPA.B
Technical Writer/Business Analyst
Summary
Technical Skills
Professional Experience
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