Customer Service Management

William J. Schroeder Jr. Cell-786-***-****

**** ******* ***** #***

*************@*****.***

Skills

Excellent oral and written communication with peers, executive management, customers & vendors

Extensive analytical skills and keen ability to synthesize results

Able to work under pressure and balance competing priorities

Fifteen years’ experience with Windows, MS Office Suite, Internet Explorer, Outlook, and Macintosh

Supervise 25-30 employees

Implemented motivational techniques for equipment performance, work methods and customer service skills

with production staff.

Responsible for enforcing safety rules and regulations.

Education

Lakeland College-Milwaukee, WI

Bachelor of Arts, Accounting, GPA 3.8 May 2013.

Cardinal Stritch University-Milwaukee, WI

Master of Business Administration, GPA 3.4 May 2003.

University of Wisconsin-Parkside-Kenosha, WI

Bachelor of Arts, Sociology, GPA 3.0 August 1999.

Experience

Froedtert Hospital-Milwaukee, WI

Environmental Services Supervisor (9/2013-8/2014)

Created, organized, and implemented a discharge process to utilize in the hospital.

Discharge planning and infection control committees.

Utilize staff, set up supplies, attend meetings, and meet discharge goals.

Daimler Chrysler LLC-Kenosha, Wisconsin

Production Control Supervisor (6/2007-

10/2010)

Planned work assignments and equipment allocations to meet transportation, operations, and

production goals.

William J. Schroeder Jr.

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Allocated resolutions with engineers, supervisors, contractors, and management.

Verified orders and created production schedules with shipping and receiving notices to

determine work sequences and material dates, types, and destinations.

Gateway Technical College-Kenosha, Wisconsin

Professor of Sociology (9/2008-5/2011)

Taught and introduced students to the concepts of sociology: culture, socialization, social

stratification, multiculturalism, and the five institutions: including family, government,

economics, religion, and education.

Other topics included demography, deviance, technology, environment, social issues, social

change, social organization, and workplace issues.

Efunds-Milwaukee, Wisconsin

Help Desk Analyst (7/2004-6/2007)

Monitored ATM systems and circuits for equipment failure or errors in performance.

Assisted computer users with problem solutions.

Analyzed operational and financial data and reported results to management.

All Saints Healthcare-Racine, Wisconsin

Pharmacy Technician (9/1993-11/2006)

Assisted the pharmacist of this hospital organization by retrieving prescription orders and verifying

accuracy of medication orders.

Monitored proper storage and security conditions for medications.

Filled patient medications

Military Experience

Wisconsin National Guard - Racine, Wisconsin

Fire Direction Control Specialist (1990-1996)

Computed range and deflection for Howitzers.

Supported Wisconsin Military Academy and trained active duty members in preparation for Operation

Desert Storm.

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