Customer Service Manager
Resume:
Joseph C. Wilridge Cell (***)
****************@*****.***
Cypress, TX 77429
OBJECTIVE
Operations Manager utilizing appropriate methods and a flexible
interpersonal style to help build a cohesive team and facilitate the
completion of team goals
SUMMARY OF QUALIFICATIONS
Over 10 years of customer service and 7 years of production/operation
experience. Strong problem solving, customer,service and team building
skills. Ability to communicate effectively orally and in writing. Excellent
organization and administrative skills. Detail-oriented with the
ability to multi-task. Proficient in Microsoft Word, Excel, Outlook,
Access, and PowerPoint.
EDUCATION
06/07-08/10
Business Administration- Operations Management
Devry University, Houston, Texas
09/12- Present
Business Administration- Operations Management
University of Phoenix- Online
EXPERIENCE
Corporate Care, Houston, Texas
Director / Manager of Operations -1/2012-10/14
. Ensures all work is completed per work order instructions and ensures
work orders are then completed with all proper time and notes
captured.
. Ensures all scheduled jobs come in at budgeted scheduled hours or
better.
. Maintains the ability to take pro-active and creative approaches in
resolving any operational challenges.
. Responsible for maintaining a safe work area including the use of
caution signs and barriers.
. Follow rules, policies, regulations as outlined in company handbook
. Understand and accurately perform all cleaning (restorative and
maintenance) methods for carpet, upholstery, fabric and leather.
. Understand and accurately perform cleaning (restorative and
maintenance) methods for hard surfaces including but not limited to
wood, VCT, resilient flooring, ceramic, porcelain and stone.
. Managing and development of technicians and branch administrator.
. Support all new sales initiatives.
. Promote and ensure safety for all employees and customers.
. Responsible for orientation and assists sales in the operational walk
through and meetings (i.e. new contract, startup, pricing
consideration, technical support, and post-cleaning follow-up).
. Oversees the assurance of quality of work being performed during all
shifts.
. Inspects job sites to assure the quality of work is to customer's
satisfaction.
. Prepare and process requisitions for parts, supplies, equipment,
chemicals and miscellaneous specialty items or services.
. Manage cost of services to ensure budgeted goals are achieved.
Efficient Attic System (EAS), Houston, Texas
Operations Manager - 5/07-1/2012
. Handle and organize manufacturing facility. Manage processed,
processes, HR and financial performances. Perform with limited
managerial support, which needs ability to 'wear all hats.' Provide as
link with headquarters corporate personnel and sales group.
. Lead, direct and manage inbound and/or outbound site operations to
ensure that the operations staff executes service agreements at, or
above the customer's standards.
. Managing 15 - 60 employees/supervisors/managers
. Fully responsible for profit and loss and General Ledger postings
. Oversees the daily operations and sales of a large distribution
facility.
. Initiated personal review process with the top customers to guarantee
customer satisfactions and meet/exceed quality standard; have retained
100 percent of the customers.
. Address all employee performance problems promptly and directly in
accordance with company personnel policies and procedures.
. Head Inventory Department, in charge of truck drivers, pullers,
stockers, order checkers, receiving and warehouse manager.
. Schedule upkeep and maintenance of facility and trucks.
. Manage vendor relations to ensure the cost-effective purchase of
warehouse supplies.
. Schedule Safety, warehouse and Sales meetings.
. Started utilization of Total Quality Control & Employee Involvement
agendas to get highest result in the past 3 years (65 percent growth
over preceding year).
. Commended by the division president for creating teams, managing
successful new plant starting and go over in production, quality and
the safety standards.
. Maintain OSHA, DOT and audit compliance.
United States Army
Staff Sergeant (Retired) ~ Grade/E6 - 05/01 - 08/06
. Accountable for over 2.5 million dollars of section equipment
. Counseling and Managing soldiers of section
. Preparing and Training soldiers for combat
Accomplishments/Awards:
. Army Accommodation Medal (Iraq War)
. Army Achievement Medal - Awarded for achieving Post Non - Commissioned
Officers of the Year
. Army Good Conduct Medal
. Global War and Terrorism Expeditionary Medal
. National Defense Service Medal
. USA President Unit Citation - Awarded due to exceeding expected duties
in war
. Honorable Discharge
References Available Upon Request
Contact this candidate