Customer Service Technical Support
Resume:
Mitchel Daculap Seechung
Lipa City, Batangas
Mobile number: 090*-***-****
Email Address: *******************@*****.***
Qualifications Highlights
. Effective communication skills-verbal, written, interpersonal, and phone,
in order to interact with internal departments and external contacts
. Proficient in basic computer skills including Microsoft Windows and Works
and the ability to access and navigate the Internet.
. Attends to numerous details under the stress of maintaining courteous,
accurate and timely relations with a variety of individuals.
. Works independently, with minimal supervision.
. Applies common sense understanding in carrying out detailed written or
oral instructions.
. Comprehends the consequences of various problem situations and refers
such problems to the appropriate individual (or supervisor) for decision-
making.
. Works with a wide range of personalities in a courteous and efficient
character, representing company in a professional manner.
Personal Information
Age: 28
Date of Birth: March 4, 1986
Height: 5'3"
Weight: 55 kg
Civil Status: Married
Citizenship: Filipino
Education
. 2003 to 2008: Luna Goco Colleges, Lalud Calapan City Oriental
Mindoro
Bachelor of Science in Nursing, GRADUATED
WORK EXPERIENCE
1. Customer Support Representative
Duration: July 2014 to Present
Company: VXI Global Philippines
Location: Makati city
Job description:
. Provide end to end customer service to AT&T customers
. Take full ownership to resolve customer queries and deliver
what matters to the customers on the first call
. Proactively identify and raise areas for process/policy
improvement through the appropriate channels to prevent
further customer issues
. Integrate key learning into operations to help support
customer advocacy
2. Technical Support Representative
Duration: September 2013 to February 2014
Company: ACS Xerox (Timewarner Account)
Location: Pasay city
Job description:
. Basic Troubleshooting
. Provide excellent customer service solutions to users
pertaining to PC technical problems
. Provide clear inbound communication through telephone
technical support
. Identify the problems of the customers quickly and
precisely
. Able to give clear and concise instructions and good
customer service orientation
. Upsell products
3. Technical Support Representative
Duration: March 2013 to August 2013
Company: West Contact Services (Comcast Account)
Location: Makati city
Job description:
. Basic Troubleshooting
. Provide excellent customer service solutions to users
pertaining to PC technical problems
. Provide clear inbound communication through telephone
technical support
. Identify the problems of the customers quickly and
precisely
. Able to give clear and concise instructions and good
customer service orientation
. Upsell products
4. Technical Support Representative
Duration: June 2012 to March 2013
Company: Alorica Pacific Rims (Verizon Consumer account)
Location: Lipa city, Batangas
Job description:
. Basic Troubleshooting
. Provide excellent customer service solutions to users
pertaining to PC technical problems
. Provide clear inbound communication through telephone
technical support
. Identify the problems of the customers quickly and
precisely
. Able to give clear and concise instructions and good
customer service
Character References:
Donato Mendoza
Team Manager
Alorica Pacific Rim
Contact no. 092********
Michael Catacata
Team Leader
West Contact Services
Contact no. 090********
Apple Avila
Team Leader
ACS Xerox
Contact no. 093********
I hereby certify that the above information is true and correct to
the best of my knowledge and belief.
Mitchel D. Seechung
Applicant
Contact this candidate