Web Support, Asp, dot net

Manik Gupta

Location: Gurgaon

Contact No: +91-880*******

Email: ******.******@*****.***

Educational Qualification

. B.E. (Hons) Computer Engineering from Rajasthan University in Year 2008

with 70.3%.

. Senior Secondary Exam from C.B.S.E in Year 2004 with 63.4%.

. Secondary Exam from C.B.S.E in Year 2002 with 61.8%.

Summary

. A result oriented professional with 4+ years of proven record of

accomplishments, consistent contributions and expertise in Handling B2B

and B2C web based applications, Design & Development, E-business

operations, Production Support, Customer service, Mentoring & Training

new hired resources.

. Good experience in gathering requirements through various brain storming

sessions with product managers/ Client/ Stakeholder and business users in

different geographies, documenting requirements, analysis, design,

development, testing & implementation.

. Demonstrated success leading and mentoring cross functional teams in

multi-facility environment in order to maintain smooth flow of

operations.

. An effective communicator with strong leadership, people management,

inter-personal, problem solving skills

. Keeping continuous focus on Quality monitoring, Lean initiatives, process

gap assessment and streamlining

Career Matrix

Agilent Technologies

Nov 2013 - till date

(now Keysight Technologies)

Agilent Technologies

June 2011 - May 2012

(On Agilent payroll)

Agilent Technologies

Nov 2010 - June 2011

(On payroll of Walson Services)

Professional Experience

Since Nov 2010

Agilent Technologies Now Keysight Technologies

Keysight Technologies Inc. (NYSE: KEYS) is the world's leading

electronic measurement company, transforming today's measurement

experience through innovations in wireless, modular, and software

solutions. With its HP and Agilent legacy, Keysight delivers solutions

in wireless communications, aerospace and defense and semiconductor

markets with world-class platforms, software and consistent measurement

science. The company's over 9,500 employees serve customers in more than

100 countries.

Projects:

WCSS Program & AMFO

This program included several development projects, operational

activities, web analysis and other support tasks. Managed complete E2E

program wherein involved in the day to day meetings with the clients,

assigning work to team and have regular follow up meetings to deliver on

timelines, involved in Urchin web analysis of the WCSS sites to

calculate the user traffic and most viewable contents etc. and create

the reports, work on process improvements and lean initiatives.

Job Responsibilities

. Providing Web based interactive solutions

. Conduct business process and requirements analysis.

. Develop project plans, specifications and application prototypes

. Create design, coding, testing and debugging all web-based

applications

. Analyzing user traffic, most viewable/ downloaded content using

Urchin Tool.

. Help other members and provide the necessary assistance in the up

gradation and maintenance of websites.

. Create the right code structures to resolve specific tasks.

. Prepare and coordinate intranet web updates and intranet website

changes

. Application Testing

. Providing Support Metrics

. Broken Link Reporting

Web Forms

Webpages visible on Keysight.com are created under this process. We receive

new webpages/ dynamic updates for Keysight.com site as per the business

requirements. We support Division owners & regional leads in creating web

forms using the Form Assembly tool. Form Assembly is a customer facing web-

application that facilitates the creation, publishing and management of

custom/web forms on our customer website.

Job Responsibilities

. Analyzing user requirements for the new webpages.

. Creation & Modification of the web forms using the Form Assembly tool

to be published on Keysight.com.

. Creating monthly dashboard for the stakeholders.

. Providing reports on requests as per the requirements.

. Analyzing the trend of response submitted.

. Analyzing the usage of lead generating forms.

CCT & Discussion Forum

It's a 24 x 7 operational process, wherein the users visiting

Keysight.com can submit feedback/ questions. User query has to resolved/

routed in a predefined timeline.

Discussion form is a technical forum, where registered users can share

their knowledge about products/ ask queries/ post research work. It's a

major task to keep the forum spam/ unwanted post free. All the post

submitted are monitored 24 x 7.

Job Responsibilities

. Analyzing the tickets submitted.

. Creating Monthly reports like performance report.

. Analyzing reports and suggesting changes on K.com websites.

. Providing training to the newly hired resources.

. Assigning task to the resources.

. Mentoring the resources and solving their concerns.

. Maintaining track sheet of created and routed requests

. To subscribe/unsubscribe the newsletter update to users

. To track the errors made during the process by team members

. To monitor the Discussion forum - Keysight RSS feeds to avoid any

spam and unrequired post

From Feb 2010 - June, 2010

Abeertech Software Solutions

Software Trainee

Client: CoastXpress

Project Description: CoastXpress is a logistics company which has many

clients. The client place orders for delivery of goods. CoastXpress had

difficulties in manually tracking the delivery path. Abeertech helped

CoastXpress by automating the manual process to centralized process.

This application is web based and desktop application which points to

common database. For trucks which has GPS device mounted in it, the data

is retrieved through Web service and for trucks which do not has GPS,

CoastXpress team calls the truck driver and feeds in data manually in

application.

Various Reports were generated.

Job Responsibilities

. Understanding of requirements and participating in discussions

. Working on Front-end and creating forms

. Coding for modules for Despatch Application

. Writing Queries and Stored Procedures

. Used Crystal Reports for reporting

. Unit Testing

From Feb 2009 - Jan 2010

Haryana State Electronics Development Corporation

System Analyst

Project Description: DISE (District Information System for Education)

Maintain the database of recognized schools imparting Elementary level of

education (Classes I to VIII) irrespective of type of schools throughout

the state of Haryana.

Databases were generated at district level for scrutiny at HQ on the basis

of which grants were given to the school by State & to state from Central

Level.

Job Responsibilities

. Working & Handling DISE for Haryana State.

. Hardware & Networking Troubleshooting.

. Providing Online Support for Software & Hardware for 21 districts of

Haryana.

. Looking after technical requirement for the office & district

offices.

From Feb 2009 - Apr 2009

Directorate of Primary Education Haryana State

Junior Programmer

Project Description: This is a web application with backend as MSSQL. Once

user logs in, this application enables user to select a school among

various districts and then helps user to either submit complaint about

school infrastructure or submit request for repair and maintenance.

Later user can also check its online status. This application also helps

department to generate various reports.

Job Responsibilities

. Understand requirements from Department.

. Designing the prototype of application.

. Coding and Unit testing.

. Operating System and Software Installation.

. Status Reporting to Team Lead.

Skills & Knowledge

. Programming Language : C#, ASP.NET, ADO.NET

. Application Software : Microsoft Visual Studio .Net

2005/08/12,

. Database : SQL2000/05, Ms-Access

. Operating Systems : Windows 7 & XP

. Related Knowledge : Operating System, Networking

. Web Analytical Tool : Google Urchin

. CRM : Siebel, SM9

. Packages : MS FrontPage

2000, MS Expression Web

. Versioning Tools : Microsoft Visual

SourceSafe

Personal Information:

Communication Address : A-501 Doordarshan Apartment

Plot no.9 Sec 45

Gurgaon-122 003

Date of Birth : 28th June 1987

Language : English, Hindi

Contact this candidate