Customer Service Representative

Stacy L. Clarke

**** *. ********* ***.

Tulsa, OK 74107

918-***-****

Email: *****************@*****.***

OBJECTIVE

To obtain a business management position that will utilize my caring and helpfulness demeanor and tenacity to engage with customers.

EMPLOYMENT

10/13 - present Customer Service

Fabricut

Answering high volume incoming calls for a fabric company.

Answering inbound calls

Placing order for inbound and faxed orders of fabric.

Checking stock, placing claims on damaged fabric, misplaced or wrongly processed orders.

02/13- 10/13 Customer Service

Express Personal

I am working at a law Firm taking calls to make intakes for legal issue

for members of Legal Shield.

Answer inbound calls for customers with legal issues

Acurate notes in intake and files for attorneys

Call clients back or more information regarding issues

4/12- 02/13 Night Auditor

Super 8 West Tulsa

Responsible for running the night audit and putting it together to

send to accountants

First and foremost great customer service

Comparing Webvu and Soft to ensure the transactions match.

Keeping lobby and bathroom appearances top-notch

Setting up Breakfast for guests

10/07-4/12 Claims Representative (call center)

Balboa Insurance Company/Bank of America, Tempe, AZ

I am responsible for ensuring proper repairs and actions are completed

for insured properties.

Designated point of contact for the Katrina victims

Key contact for the stressed ARMS mortgage clients

Monitor restoration to ensure satisfactory completion.

Fair and courteous treatment with extensive follow up to all clients.

Compose correspondence and emails to clients.

07/05-10/07 Customer Service Representative (call center)

AAA of Michigan Grand Rapids, MI

I was a Customer Service Representative providing top-notch service.

Afforded courteous and calm customer service.

Sensitive to client needs during automobile crises.

02/05-07/05 Customer Service Representative (call center)

Quixtar Ada, MI

I was a Customer Service Representative assisting in placing orders and

registration.

EDUCATION

01/07-10/09 University Of Phoenix, Phoenix, AZ

Pursuing AA in Business Management

GPA: 3.4

SOFTWARE/SYSTEM SKILL

Microsoft Office (Word, Excel)

OS 2000, XP Windows7 and Mac

QuickBooks

Type 50 wpm

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