Customer Service Management
Resume:
Rrezarta Banushi ***** chasewood pARK DR
HOUSTON, Tx 77070
******@*****.***
OBJECTIVE Skills,
Seeking a full time successful position with a growing company to Computer
utilize my current skills as well as build further knowledge and Abilities,
experience. Certification
s
EDUCATION
OSHA
Manufacturing Operations, Bachelor of Science Industrial
Vienna State University (Wien Universitat) - Vienna, Austria and
Construction
Studies focused in Manufacturing Management as well as Operational Safety
Infrastructure and Implementation within the current and new SIGMA SIX
businesses. Skills were also obtained in PSM Logistical Supply, ASQ
Productive Inventories, Acquisitions, Manufacturing Production /Public SPC
Administration as well as a multitude of other skills that will assist SOX
in career goals and a bright future.
Windows 98
EXPERIENCE Windows 2000
Windows XP
Server Manufacturing - Quality Sr. Eng. Oct Windows Vista
2013 - Dec 2014
Hewlett-Packard, Houston, Texas Windows 7
Windows
Evaluated manufacturing processes by designing and conducting research Server 2000
programs applying knowledge of product design, fabrication, assembly, Windows
tooling, and materials; conferring with equipment vendors; soliciting Server 2003
observations from operators. Windows
Developed manufacturing processes by studying the product requirements; Server 2008
researching, designing, modifying, and testing manufacturing methods R2
and equipment UNIX Basic
Improved manufacturing efficiency by analyzing and planning work flow, Mac OS X 10.6
space requirements, and equipment layout. Snow Leopard
Assured quality by designing testing methods; testing finished- Adobe Acrobat
products and process capabilities; establishing standards; confirming
manufacturing processes. MS Active
Prepared product and process reports by collecting, analyzing, and Directory
summarizing information and trends. MS Office
Provided manufacturing engineering information by answering questions Suite 2003
and requests. MS Office
Maintained product and company reputation by complying with government Suite 2007
regulations. MS Exchange
Maintained product and process data base by writing computer programs; Server 2003
entering data. MS Exchange
Completed design and development projects by training and guiding Server 2010
technicians. Windows USMT
Contributed to team effort by accomplishing related results as needed. SAP Account
Management
Industrial Equipment Administrator Test Disk
Jun 2007 - Dec 2011 Data Recovery
KBR Inc LOGCAP III, Al Asad - Air Base, Iraq
Conducted net equity assessments, determined feasibility of seizure, Various
and submitted recommendations. Provided technical guidance on the Virus/Spyware
maintenance and disposal of forfeited property. Ensured that seized
property is properly stored and maintained tracked thru proper Software
accountability. Conducted monthly, quarterly and annual inventories of SharePoint
Contract Acquired and Military owned property and equipment. Prepared
statements of work (SOW's) for contracts of property management and
disposal services. Identified and analyzed procedural administrative
problems in contract acquired property management and disposal.
Monitored seized and forfeited asset inventories and the cost of
effectiveness of management and disposal strategies. Administered and
prepared internal and government audits conducted by the US. State
Department
Foreign
Languages
Sr. Production Supervisor Albanian
May 2004 - Jun 2007 English
US Military EU Command, CAMP Bondsteel - Kosovo Spanish
Portuguese
Planed a production meetings and schedules for the job German
Implemented control of the production schedule and delivery Suomi / Norsk
Reviewed and adjusted the schedules where needed
Determined the material resources that were required
Managed human and material resources to meet production targets on
daily basis
Made individual decisions about the equipment use, maintenance,
modification and procurement
Implemented standard operating procedures (sop) for production
operations, ensured that standard operating procedures are adhered to
at all times
Ensured implementation and adherence to health and safety procedures
(OSHA Rules and Regulation + Training)
Maintained and monitored product quality standards also implemented
quality control and tracking programs to meet quality objectives
Administered internal and government inventory audits conducted by DCMA
DCAA US State Department.
Prepared and maintained full tracking of production reports based on
internal government data bases (Maximo 7.1 SAP Steam PBUSE SAMS-E)
Monitored and reviewed the performance of staff and organized necessary
interventions for improvement
Estimated production costs, set production budgets, manage production
budgets, implement cost control programs.
Ensured efficient collaboration and co-ordination between relevant
departments including procurement, distribution and management.
ACTIVITIES & AWARDS
Member, World Travelers Of America 2009-Present
Member, Apple Developer Team, 2007-Present
Volunteer, American Red Cross, 2005-Present
Volunteer, World Food Bank, 2001-2002
Customer Service Award 2006
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