Mainframe Computer Operator

Suzette Deal

*** **** ******* ** ********, NC ***53

C 240-***-**** ********@*****.***

IT PROFESSIONAL

Insightful, results driven IT Professional with extensive broad range of Corporate IT Mainframe

Operations Systems hands on experience. Lead Console Operator/Backup Supervisor with a

substantial senior level of experience with Helpdesk, system service support, and operating IBM

Mainframes in a multi CPU state of the art environment. Highly skilled in maintaining system

integrity and assuring efficient work flow. I am also very resourceful with excellent interpersonal

skills, a focused detail oriented individual, easily adapting to all stressful situations having a

problem solving state of mind and quick to take charge attitude. I have 25 years of Mainframe

Operations Systems experience and a 6C Security Clearance level. Hardware experience with IBM

4381, 4321, 4341, 3090, S/370, 9221, OS/390, 3480, 3490, 6262, 3827, XEROX 4635, Docutech 75,

PC’s, Digital TZ2887, TA91. Software Experience with OS/VS2/MVS, MVS/XA, CICS, CA7, HASP,

JES2, JES3, TSO, ISPF, VSAM, VTAM, TCAM, IMS, DB2, VMS, OPC, MICROSOFT

APPLICATIONS, Word, Excel, Access.

PROFESSIONAL BIOGRAPHY

Duplin County Government, Kenansville, NC 9/2014 – Present

Part time Cook and Detention Officer

Responsibilities include:

Preparing meals

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Preparing paperwork for Booking and Releasing Inmates

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Caring for Inmates

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Performing assigned duties

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Apex Systems, Inc., Raleigh, NC 9/2010 – 2/2014

Mainframe Computer Operator

Performed data processing with emphasis on monitoring and maintaining multiple production,

online, and test systems. Monitored and executed batch cycles and maintain priorities on local and

remote systems to ensure successful completions. Other responsibilities included:

• Provided technical support for programming

• Provided first level problem determination (of hardware, software, or job related); create

problem tickets; correct problem or escalate to appropriate personnel

• Executed system IPLs, power on reset, and stand alone dumps (for upgrades in software or

hardware) weekly

Monitored systems for job allocations, hardware errors, and problems effecting system

•

performance

4/2008 – 4/2009

Paradigm Solutions, Rockville, MD

Suzette Deal

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Mainframe Computer Operator

Performed customer’s total computer operations function as necessary to carry out the data

processing requirements of the computer system users. Also monitored automated data processing

hardware and related support facilities. Other responsibilities included:

Provide technical support in diagnosing customer problems.

•

Performed problem resolution and corrective action to help Bureau’s users on its system.

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Forwarded unresolved problems to a Technical Administration Division technician.

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Record keeping of all problems.

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Scheduled and controlled the workflow through computer operations, performing input/output

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validation and distributing data products to the end user.

Performed a variety of technical support functions using TSO/ISPF (i.e. resetting user ID’s

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resetting TPX sessions,)

Performed system initialization routines, tape robotic systems, sets console controls, loads line

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printers with paper forms, and performs other technical activities as necessary for daily

operation.

Maintained the overall security, neatness, and general appearance of the computer room,

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terminal room, and media libraries.

Maintained the computer supply storage area. Ensured that an adequate inventory levels of

•

operating supplies for the Computer Operations Facility

3/1995 – 5/2008

ACS (Formerly CDSI), Rockville, MD

Lead Computer Operator (6/2004 5/2008)

Team leader of operations (backup supervisor), including scheduling job assignments, time

reporting for payroll, scheduling vacation and time off for employees. Other responsibilities

included:

Monitoring jobs and equipment

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Security Admin for UNIX and Windows

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Helpdesk technical support

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Updating Data Centers logs and procedures

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Ordering office supplies

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Training new employees

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Interacting with users, system support, and production control staff members

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Computer Operator (3/1995 6/2004)

• Monitoring and operating the IBM OS/390, the IBM 9221, the VAX 7000 and all the peripheral

devices

• Performs IPLs and shutdown of 7 LPARs

• Running nightly backups

• Initializing, verifying, and mounting cartridges and open reel tapes

• Interacting with users, system support, and production control staff members

• Separating and distributing microfiche output

Suzette Deal

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5/1990 – 4/1997

Hadley Memorial Hospital, Washington, DC

Diagnostic Imaging Clerk

Responsibilities included:

Scheduling appointments

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Filing reports and x rays

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Assisting physicians

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Answering the phone and following up on requests and messages

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Entering daily charges on the AS/400 computer

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EDUCATION

James Sprunt Community College, Kenansville, NC

Silver Certificate in Career Readiness for Healthcare/Administration

Computer Learning Center, Springfield, VA

Diploma in Operations

James Kenan High School, Warsaw, NC

Diploma, College Prep

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