Management Customer Service
Resume:
Bharadwaj "Brad" Gopal
**** ********* ******, ******, **
75035
********@*****.***
> 15 years' experience with progressive growth in the IT industry with
extensive technical and functional expertise involving all phases of
software development cycle (SDLC) from concept to implementation
> Currently working as a Technical Development Manager and Solution
Architect at JCPenney managing 40 member team including FTE's and
consultants (onsite and offshore) from multiple consulting companies
(TCS, Wipro and Infosys)
> Acting as second in command to Senior Director IT assisting in budget
management in excess of $3M, ROI and cost benefit analysis of new
technology initiatives as part of annual operating plan (AOP),
applications governance, infrastructure assessment and technology
strategy
> Key contributor in enterprise architecture group on performance
analysis (response times, CPU core usage, memory analysis, network
bandwidth), infrastructure sizing and capacity planning of various
applications and database servers relating to software and hardware
resources, load distribution and production monitoring
> MBA from University of Texas at Austin, McCombs School of Business
> Performed various roles in the career as Solutions consultant,
Technical lead, Solutions architect, Senior Project manager, Liaison
between IT and business
> Spearheaded various technology presentations in consulting
assignments, analyzed industry trends, provided guidance and
recommendations to senior management on IT roadmap and strategy
> Technical expertise in Java/J2EE development, C#.NET, Web services,
databases (Oracle, SQL Server, DB2), Web and Application servers,
Application frameworks, Unix,, Crystal reports, Data analysis and
architecture, SQL Server Integration Services (SSIS), Infomatica ETL,
Business intelligence reporting and analytics, Integration with ERP,
Internet technologies, Middleware products
> Adept at learning new concepts and technologies, experience
integrating highly critical revenue generating applications, managing
multiple project teams including FTE's, data architecture and
performance analysis
> Led and managed all the performance bottlenecks during high pressure
holiday season peak volume in JCPenney pricing and jcpenney.com
reporting to senior management (vice president and above)
> Sun Certified Programmer, Sun Certified Web Component Developer, Sun
Certified Business Component Developer
> Strong communication and presentation skills - Avid toastmaster,
spearheaded various technology presentations in consulting assignments
Education
July 2009 University of Texas at Austin, McCombs School of Business
Master of Business Administration, Texas MBA at Dallas/Fort
Worth program
April 2000 PSG College of Technology
Bachelor of Science in Engineering, Electrical & Electronics
Technology Profile
Software, Technologies, Frameworks
Java, J2EE, Struts, Spring, Hibernate, SQL, C# .NET, C, Servlets, XML, WSDL, SOA,
REST, SOAP, JavaScript, JNDI, JSP, JDBC, EJB, JAXP, XSLT, Web Services, Log4j, UML,
Big Data Cassandra database, Enterprise Architect, SAP XI, EhCache
Databases - Microsoft SQL Server, Oracle, DB2, Informix, Sybase, MS-Access
Data Warehouse and ETL - Microsoft SQL Server Integration Services(SSIS), Infomatica
ETL
Web and Application Servers - Apache-Tomcat, IIS, WebSphere application server,
WebLogic application server, WebLogic portal server, Oracle Application Server J2EE
Container
Middleware and Directory Service - Web Services, CORBA/OrbixWeb, Oracle Internet
Directory, LDAP
Development Methodologies - Agile/Scrum Methodology, Iterative development,
Waterfall
Tools and Testing - Splunk monitoring and reports, SOASTA cloud based testing, CA
Wily Introscope, HP Load Runner, Team Quest CPU monitoring, Eclipse, SQL Server
Management Studio, Weblogic workshop, Visual Studio, Enterprise Architect, JUnit,
OptimizeIt, Rational Rose, Rational Clearcase, Visual Source Safe, SVN, JBuilder,
Maven, SOAP UI, TOAD for Oracle, SQL Developer
Operating Systems - Unix (Oracle Solaris and AIX), Linux, Windows servers
Experience
June 2014 - Present
JCPenney, Plano, TX
Technical Development Manager and Solution Architect
JCPenney.com Pricing -
Direct Pricing Engine (DPE) is the core system that feeds and provides
pricing, shipping, tax, coupon, incentive and promotion information for all
the JCPenney merchandise to jcpenney.com and other interfacing enterprise
systems (store order entry application, sales order fulfilment, business
intelligence reporting). DPE is a high volume (more than 500K incoming
pricing calls per LPAR server from jcpenney.com during peak period), high
availability, low latency system that calculates the total order value
(pricing, shipping and tax) applying coupon information to all .com orders.
JCPenney marketing and pricing business users enter pricing and coupon
related information for all the merchandise (massive amount of individual
Lot and SKU pricing) in this system. The system is a Java/J2EE based
application using Spring and Hibernate framework connecting to Oracle 11g
database, interfaces with more than 20 applications using TIBCO
topic/queues and WebSphere MQ. Infomatica ETL is the standard for all data
refresh and synchronization across different environments.
Other Projects Responsible For -
> Store Pricing System - .NET based application that manages the
JCPenney store pricing of all 1100 JCPenney stores across
various parts of the US
> Price Pacing system - New technology initiative planned to
enable sales and marketing to establish pricing strategy and
revenue analysis
Highlights
. Solution Architect acting as single point of contact from technical team
coordinating with business, other interfacing cross functional systems,
enterprise architecture group, testing center of excellence, performance
testing group
. Lead and Manage a 40 member team including FTE's and consultants from
multiple consulting companies (TCS, Wipro and Infosys) coordinating with
project managers and business analysts on daily stand up meetings,
project schedules, budget and resource management and production issues
. Reporting to Senior Director IT and Acting as second in command to Senior
Director on budget planning for AOP projects (Annual Operating Plan),
address senior management concerns, road map on .com pricing, technology
strategy for future initiatives analyzing industry trends,
infrastructure assessment, establishing applications governance and
control procedures
. Spearheaded the effort to streamline the process on project execution and
delivery, software development methodology, selection of right resources
from consulting companies, improve quality control and performance
. Led and managed all the issues related to holiday season peak volume on
jcpenney.com and .com pricing with get it done attitude reporting
directly to Senior Vice President during peak period
Technology & Tools
Platform, Technologies, Frameworks - Java, J2EE, WebSphere application
server, Weblogic, C#.NET, JSF, Spring, Hibernate, Web Services, Infomatica
ETL, SQL
Databases and other interfaces - Oracle 11g database, TIBCO, MQ
Others - Splunk monitoring and reports, CA Wily Introscope, Team quest,
Your Kit Java Profiler for memory and CPU usages, Eclipse IDE
June 2007- May 2014 Mannatech
Incorporated, Coppell, TX
Technical Lead and Solution Architect
Projects Responsible For
Web based reporting tool - Success Tracker is a J2EE based web reporting
application integrating with centralized JD Edwards ERP system to show
statistical reports, graphical views and business progress for Mannatech
sales force management. Data is retrieved from a centralized JD Edwards
Enterprise One system through SSIS ETL packages from SQL server 2008
database, Java and .NET programs. The Struts based application is a
reporting framework deployed on Apache Tomcat web server connecting to a
SQL server 2008 database
Order processing Ecommerce website - This is an online web application
where customers from over 20 different countries could purchase all
Mannatech products and services. This J2EE based web application manages
the complete workflow from order to cash and communicates with the
centralized ERP system through WSDL web services and SSIS ETL packages.
Order management and processing, credit card authorization, customer
profile and order history is stored in SQL server database and the
communication from ERP back to web application is done through ETL
Business Intelligence - Business Intelligence and data warehousing solution
showing dashboards, key performance indicators and daily reports on
revenue, business development and marketing to senior executive management
Supply chain system - DSI application is a J2EE based enterprise shipment
management system integrated with third party products such as pick-to-
light and kewill. The system is responsible for releasing individual or
bulk shipment of products and tracking the status of shipment of a
particular order and communicates with JDEdwards Enterprise One application
modules
Highlights
. Lead and manage a development team to design, develop and maintain the
$2M Success Tracker (J2EE based) web application for sales force
management. Responsible for coordinating daily stand up meetings,
handling system integration issues and managing new change requests
. Acted as a System integration architect and designed and developed Web
services (WSDL) and SSIS ETL packages to integrate ecommerce web
application and centralized ERP system
. Spearheaded the effort to design and develop a $1M business intelligence
solution using Java/J2EE, ETL, SQL Server integration services, Crystal
reports showing key performance indicators and dashboards on marketing,
revenue and business development to senior management
. Act as a liaison between IT and other stakeholders such as marketing,
finance, business development and work with cross functional teams to
implement IT solutions for various business process changes, marketing
initiatives and enhancements
. Worked closely with the project management office on methodologies,
deliveries and software development life cycle
. Report directly to Vice President on progress on company initiatives,
discuss IT projects and strategies presented in steering committee
. Acted as Subject Matter Expert and Enterprise Architect and performed
cost benefit analysis for all new technology initiatives
Technology & Tools
Platform, Technologies, Frameworks - Java, J2EE, JSP, Servlets, Struts,
MVC, WSDL, XML, ETL, SQL, Cassandra, SSIS (SQL Server Integration
Services), Integration with JD Edwards, Microsoft SQL Server, Tomcat, Ant,
C# .NET, Integration with third party supply chain systems
Databases - Microsoft SQL Server 2005 and Microsoft SQL Server 2008
Others - Eclipse IDE, SQL Server Management Studio, Visual Studio, Visual
Source Safe
June 2005- June 2007
Keane Incorporated, Dallas, TX
Senior IT Consultant - Various Clients
March 2006 - June 2007 Client: Department
of Revenue, City of Chicago
Licensing workflow web application - J2EE based Web application for new
businesses in Chicago to obtain licenses and operate at the City. This
system manages and streamlines the entire licensing process workflow in the
Department of Business Affairs and Licensing (DBA), Chicago. The project
was a J2EE based web portal application using Spring and Hibernate
frameworks connecting to the Oracle database. The front-end was designed
using Weblogic portal environment and deployed in a Weblogic application
server. Eclipse and Weblogic workshop were used as the integrated
development environments
Highlights
. Acted as a mentor to development team in the design, development and
architecture of the application
. Led the effort in the complete design & development of the licensing web
application project using Hibernate, Spring, Weblogic portal with
development spanned across multiple iterations using the Agile-Scrum
methodology
. Responsible for leading daily stand up meetings, reporting status to
senior management on project bottlenecks and resource constraints
. Functioned both as technology consultant and business analyst interacting
with stakeholders to improve existing business processes, reduce
operating costs through software automation. Responsibilities included
coordinating with stakeholders for requirements gathering and documenting
user stories
. Single Point of Contact on behalf of the consulting company to the client
addressing all project timeline issues and responsible for ensuring
timely project deliverables
. Performed role as pre-sales consultant to other clients on strategic
outsourcing for new IT initiatives and created presented solutions to
technical and executive audiences
Technology & Tools
Platform, Technologies, Frameworks - Java, J2EE, JSP, JSTL, Hibernate,
Spring, SQL, Ant, JUnit, UML, Enterprise Architect, XML, Weblogic
application server, Weblogic portal, Weblogic workshop, Oracle database
Others - Eclipse, CVS, Rational XDE, Development using Agile-Scrum
methodology, UNIX
June 2005 - March 2006
Client: La Quinta, Dallas, TX
Call Center Reservation system - This system was developed to enable
customer service representatives to provide best available rates, expedite
the complete booking process, generate sales, reduce their turnover time
and offer guests more information about their destination, property
information and pricing selection. The project was a Windows forms
application implemented in C# .NET connecting through Informix 4gl
libraries to Informix database. The design was done using UML in Enterprise
Architect. The application also interacted with MapQuest through HTTP
requests for GEO coding of properties. Property information such as hotel
data and images were stored in a content management system
Enterprise Migration - Data and applications migration of existing IT
business processes and systems following client-La Quinta's acquisition by
the investment banking, private equity firm, Blackstone Group
Highlights
. Lead the effort to redesign call center reservation process to provide
agents increased capability for generating sales, lower resource costs
and reduce turnover time
. Spearheaded initiative as an Enterprise Architect to migrate all existing
IT business processes and systems following client-La Quinta's
acquisition by the Blackstone Group
. Involved in the design of the complete system using UML/Enterprise
Architect interacting with the technical architect and other senior
consultants in the team.
. Responsibilities included coordinating with offshore with respect to
design, development, code reviews, documentation, testing and
coordinating with the client team for use case understanding
. Spearheaded the design and development of transfer of data from XML to
content server using OPENXML
Technology & Tools
Java, C# .NET framework, Enterprise Architect, XML, SQL, Informix
database, Informix 4gl, UNIX, Visual Studio
June 2000 - June 2005 Tata
Consultancy Services, Dallas, TX
Lead Developer/Consultant - Various Clients
Nov 2002 - June 2005 Client: Verizon
Communications, Irving, TX
Netway is an integrated B2B web-based high-speed trouble ticketing system
used by the Internet Service Providers to cater the following services to
their customers - a) customers having issues with DSL (Digital Subscriber
Line)/FTTP (Fiber to the premises) internet circuits, b) order status of
their DSL orders, c) live circuit line test on the circuits for
troubleshooting, d) reports of all ISPs trouble tickets. The system is a
J2EE based web-application consisting of EJB's, Servlets and JSPs deployed
in Weblogic application server connecting to the middleware called Netgate.
Netgate, a CORBA based middleware deployed on OrbixWeb Enterprise package
connects to three backend systems such as Vrepair (trouble ticketing
system), React (linetest system) and Vericheck (order status system).
Netway also provides web services to clients using SOAP. The front-end was
designed and implemented using the Struts framework
SSP - Strategic Solutions Platform is a gateway that interacts with various
Business Support systems of Verizon such as Order Management, Billing, CRM
and Product Catalog
Highlights
. Acted as a lead developer directing team of more than fifteen team
members (onsite and offshore) on a 24/7 trouble ticketing application
. Directed effort for software and hardware upgrades for various
applications interacting with middleware teams in different Verizon
locations to increase performance and reduce downtime
. Acted as a liaison and single point of contact between Verizon and
vendors (BEA and IONA) for all technical challenges, new projects and
upgrades
. Spearheaded all customer requirements and led the effort from concept to
implementation
. Designed and developed several prototypes in Java/J2EE for various
Verizon opportunities as part of technical pre-sales activity
Technology & Tools
Unix Sun Solaris, Weblogic, Oracle database, IONA OrbixWeb Enterprise
Package, J2EE, JDK, Servlets, JNDI, JSP, JDBC, EJB, Struts, Log4j, Ant,
SOAP, XML, SQL
Jan 2002 - Nov 2002 Client: Tata Consultancy
Services (TCS), HR Portal
Ultimatix or eTCS is one stop HR information systems portal for all TCS
employee services. This Web portal solution that integrated all internal
processes including HR, work force management, personnel tracking, payroll,
finance, project management, operations, employee benefits and appraisal.
This is a Struts based application deployed in HP-Unix operating system
integrating with LDAP (Light weight directory access protocol) using JNDI.
Apache webserver was used as a proxy, delegating requests to OC4J
application server (Oracle Application Server J2EE Container)
Highlights
. Acted as a developer and coordinator for six different development teams
for the web portal solution that integrated all internal processes
including HR, finance, project management, operations, employee benefits
and appraisal
. Involved with the complete implementation and architecture of the web
portal from prototype development including role based access and single
sign on
. Responsibilities included analysis of functional requirements, testing,
documentation, maintenance, production roll out and plan for disaster
recovery
Technology & Tools
HP-UX, Windows 2000, OC4J (Oracle 9i Application Server J2EE Container),
J2EE, Core Java), JDBC, JNDI, JSP, Servlets, JavaScript, HTML, Struts,
Oracle Internet Directory Service (LDAP), SQL, Visual Source Safe, Rational
Rose, JBuilder
June 2000 - Jan 2002
Client: Telenor Mobil, Oslo, Norway
The Online Inter Front End (OIFE) is a J2EE based Point of Sales (POS)
system designed for ordering Telenor Mobil's mobile product subscriptions.
Telenor Mobil is Norway's leading supplier of mobile services, such as
mobile telephony, pagers and mobile data communications. This system was
designed to be used by the Telenor Mobil's Dealers to manage the complete
customer ordering process flow from order to cash. The project is J2EE
based application with requests dispatched through Servlets, JSP and XML on
Model-View-Controller (MVC) design paradigm to push/retrieve data from
Sybase database at the backend. System was integrated with Customer Order
Service business layer (COS), a CORBA based middle layer deployed in
OrbixWeb package which acted as a gateway integrating different Business
support systems of Telenor such as Order Management, Billing, CRM, Product
Catalog
Highlights
. Acted as a developer in the development of CORBA business layer and
integration with J2EE based front end
. Deputed as a lead developer and onsite-offshore coordinator in Telenor
Mobil Oslo, Norway for implementation and acted as a liaison to design
order management services
. Worked along with Enterprise architect and Application architects from
various consulting companies to provide solutions for the problems and
defects associated with the system
. Analyzed functional requirements for development of the system and
assisted in testing, debugging and documentation
Technology & Tools
CORBA/OrbixWeb Enterprise Package, Java, J2EE, Servlets, JSP, XML,
JavaScript, HTML, Sybase database, JBuilder
Internship projects, Trainings and
Certifications
Summer 2009 American Airlines (Small & Medium
Enterprise Strategy Group)
University of Texas at Austin, McCombs MBA Internship ENHANCE Project
. Performed competitive analysis, analyzed customer needs and conducted
segmentation evaluation on the SME (Small and Medium Enterprise)
marketplace to help American Airlines decide how to prioritize the
segments
. Proposed a marketing plan to pursue a defined marketing strategy based
on the product market fit and segmentation analysis
Summer 2000 TCS Software
training Program
. Training on Software Development Process, Systems Engineering,Requirements Engineering, System Design Overview, Testing and
Debugging, Reviews, Walkthroughs and Inspection, Software Maintenance,
Database Management Systems, Object Oriented Methodologies, C, Unix,
Effective Technical Writing, Presentation, Team Work,Project Work in
C and Java
Certifications
. Sun Certified Programmer
. Sun Certified Web Component Developer
. Sun Certified Business Component Developer
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