Customer Service Management

Martin B. Oravets

*** ******* ****** ********@*****.***

Sheffield Lake, OH 44054 Cell: 216-***-****

Ambitious and diligent leader able to effectively and efficiently manage all facets of operations including day-to-day

warehouse operations, inventory control, quality control, purchasing, sales, customer service, and administration.

Key strengths and capabilities include:

Operations Management Supply Chain Expertise Staff/Production Supervision

Quality/Production Issue Resolution Track and Schedule Production Runs

Inventory Management Hazardous Materials Management

CAREER OVERVIEW

General Insulation (Cleveland, OH)

Operations Manager (December 2010 thru January 2014)

• Responsible for all aspects of day-to-day operations of the Cleveland branch including staff management,

supply chain, finance responsibilities, facilities, risk mitigation, etc.

• Achieved all corporate goals of managing inventory, inventory turns, and cycle counts (2 month availability)

on a month over month basis with zero out-of-stocks on standard product

• Collaborate with the inside sales force to ensure customers that their accounts will be managed and orders

delivered within the contract parameters

• Oversight of all shipping/receiving, dispatching, and truck routing duties

• Responsible for all aspects of Customer Service throughout the entire “req to check” process

• Assist in the monthly/quarterly/annual budget process including planning, reporting, metrics management, etc.

Responsible for $5m annual budget

• Escalation point for all financially-based issues that cannot be resolved at the staff level including credit and

collections, new accounts, and credit limit increases

• Responsible for vendor management, contract management, and order management to ensure that all interactions

between the company and vendors are within the boundaries of the associated agreement

• Management of 10 employees including time clock reporting, employee onboarding, performance reviews,

discipline/termination process, staff meetings, etc.

• Management and enforcement of all corporate policies including safety, communications, employee behavior, etc.

Lorain County Community Action Agency (Lorain, OH)

HWAP Material & Operation Manager (July 2009 thru December 2010)

• Maintains inventory control and accountability over all weatherization materials housed in the warehouse

• Prepares reports, purchase orders, authorizations and monthly reports, for materials on hand to operate

efficiently

• Responsible for scheduling maintenance and keeping maintenance records for all HWAP vehicles including

collecting daily mileage sheets from HWAP personnel

• Keeps separate accurate records for materials purchased and used for utility weatherization

• Supervises staff of 15 technicians and inspectors

1

Martin B. Oravets

Struers, Inc. (Westlake, OH)

Q.A./Production Technician (January 1998 thru March 2009)

•

• Manage cycle counts of production lines ensure continuous production runs

• Purchase materials used to develop 21 product lines, including hazardous materials

• Source new vendors for production materials used to develop quality products sold to our customers

• Manage inventory for 21 product lines with a proven record of non-stop production due to lack of materials using BAAN software

• Perform quality assurance on 9 production lines prior to distribution

• Provide direct backup support to my manager in his absence and supervise a staff

• Provide product support/customer service to customers

• Warehouse backup for shipping and receiving

•

Radiometer America, Inc. /Struers, Inc. (Westlake, OH)

Warehouse Clerk (August 1995 thru December 1997)

• Performed inventory management for medical equipment distribution using SAS software

• Responsible for all shipping activities including: product pulling, product packing, labeling, tracking, shipping

vendor communications, etc.

• Responsible for all receiving activities including: tracking, flat breakdown, shipment verification, etc.

• Issue resolution between the manufacturing firm, the shipping vendors, and Radiometer

EDUCATION

Lorain CCC - June 2008 thru Present

Major: Supply Chain Management

In-house Training with a Certified Hazardous Material Manager. (1-98 thru present)

Continuous educational achievement and safety practices regarding D.O.T. 49 CFR, MSDS and general

safety 29 CFR, OSHA lockout and tag out, OSHA 29 CFR Portable fire suppression equipment, OSHA 29

CFR hazard communication standard, power truck operation.

Cleveland State University (Cleveland, Ohio) - March 2000

Major: Forty-Hour Hazardous Materials Technician Studies.

2

Contact this candidate