Customer Service/ Benefits coordinator

Jasmine Hughes

***** **** ***** *****

832-***-****

***************@*****.***

CUSTOMER SERVICE PROFESSIONAL

Objective: To obtain a position with a well-established organization where I can use my skills to assist with the company's productivity

Profile

• More than 5 years successful experience in customer service and support with recognized strengths in problem-solving, communication, and leadership.

• Possess solid computer skills.

• Excellent working knowledge using Microsoft Word, Excel, and PowerPoint.

• Ability to train, motivate, and supervise employees.

• A team player, acknowledged as employee of the month

Synopsis of Achievements

• Employee of the month (October) (November)

• Promoted from showroom attendant to Team 2 Leader, followed by Birthday Coordinator

Employment

Chuck E. Cheese Entertainment Inc.

2006 -2010

Showroom Attendant/ Team 2 Leader/ Birthday Coordinator/Customer Service Representative

Oversaw 4-6 employees in the showroom area, delegated duties to fellow showroom attendants, received and handled inbound calls concerning merchandising and quality.

Sisters of Faith, LTD

2010

Administrative Assistant, responsible for data entry, filing, as well as taking minutes during business meetings.

Aon Hewitt

Customer Service Representative received inbound calls during Annual Enrollment for the upcoming plan year, and assisted clients with planning and adjusting their benefits.

Wal-Mart Inc

Overnight Stocker, responsible for replenishing inbound grocery items from receiving area.

Chuck E. Cheese

2012-2014

Closing Manager

Managed a staff of 5-7 employees during a shift, responsible for money management, scheduling, assigning breaks, delegating tasks, and interacting with customers in the event of any problems

Safeguard Tax Service

2014

Manager

Responsible for scheduling, overseeing tax preparation, payroll distribution, advertising, and team development. Proficient in Drake software and Microsoft Word

Education

Cypress Springs High School

2006-2008

Houston Baptist University (Dean’s List) 3.45

San Jacinto College

Associates Degree (General Studies) 3.4

References:

Patricia Martinez, General Manager, Chuck E. Cheese Entertainment, 281-***-****

Shannon Hinton, General Manager, Safeguard Tax Service, 832-***-****

Ruth Williams, Assistant Overnight Manager, Wal-Mart281-***-****

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