Sales Customer

Marcus Almeida

*** *. ******** **. *********, TX 78160

210-***-**** ******.*********@*****.***

PERSONAL STRENGTHS AND QUALIFICATIONS

Solid inter-personal and leadership skills

Strong Organizational skills

Self-starter, career focused, reliable and energetic

Dedication to customer satisfaction and high service standards

Sales and customer focused

Goal oriented

EMPLOYMENT HISTORY

T-MOBILE, Inc. San Antonio, TX

SALES SUPPORT MANAGER- Business Sales Operations, 2004- 2014

. Managed team of 8-12 Sales Support Coordinators in the Southwest

Region (AZ, SEA, CA, UT, CO)

. Successfully developed support staff to achieve of utilization goals

of 260 per month

. Continuously achieved audit scores of above 97%

. Effectively develop direct reports to achieve quarterly goals

including, but not limited to successful achievements of Pinnacle, and

Winner Circle

. Preparation of annual performance reviews for all direct reports

. Responsible for hiring, training, and development of support staff

. Support two Regional Directors and all direct sales teams, up to 100+

. Collaborate with Regional Directors/Managers on bi-weekly conference

calls to provide support and department updates

. Focused on Customer Satisfaction

B2B SALES SUPPORT COORDINATOR II- Business Sales Operations, 1999- 2004

. Specializing in support and timely communication for Enterprise

accounts

. Activations management

. Ensuring subscriber contracts meet policy and compliance standards

. Compiling, tracking, and reconciling data

. Implementation, billing management and device deployment

. Maintaining quality accuracy

. Administration of equipment inventory

. Process improvements and best practices

. Communicating vital product information to sales teams

. Conducting procedural training and design guide

. Providing in depth knowledge regarding processes

. Fostering collaborative cross team communication

ACHIEVEMENTS T-Mobile STAR Award Winner Q1 2005

Winner Circle- 2007 Q2

EDUCATION Bachelor of Science In Occupational Education

Wayland Baptist University

San Antonio, TX

2003

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