Engineer Support

YASIR MAHMOOD

Address: **** * **** **** ****: 347-***-****

Cave Creek, AZ 85331 email: ****************@*****.***

Objective:

Seeking a challenging position with a company that will allow me to apply

and enhance my skills with full dedication.

Experience:

AL DAWA MEDICAL SERVICES, Pharmacy Ware house Manager May

2012 - Aug 2013)

* Keep track of all stocks

* Maintain medical bills and invoices and keep a record of it.

* Make sure that sufficient inventory is available at the store to avoid

being "out of stock"

* Configure Active Directory user and their proper rights from basic to

printing rights or modifying or creating new users.

* Responsible for security and safety of the store.

* Touring the sales floor regularly, talking to colleagues and

customers, and identifying or resolving urgent issues.

* Overseeing stock control and receiving orders

WIPRO INFOTECH, Server Engineer (Prev: Desktop Support DL2)

May 2014 - Nov 2014

* Giving support to users(1000+)

* Re-image the laptops and desktops with proper user profile backup

* Provide end support to users for Microsoft Outlook 2007/2010

* SCCM 2007 installation on client side

* Provide support to HP clients from laptops to pc to printer issues

* Deploy windows using WDS or with third party software such as Acronics

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* Proper tagging of laptops/pcs with serial number and having them

recorded in an excel format

* Give audio/video conference support to user via Cisco Webex

* Configuring Avaya/Cisco phones, Avaya CMS issues with the help of

network team

* Create Astro id and email id creation format for each new user for

network team

* Install SCA (screen recorder analysis) And DPA for HP users and

troubleshoot sca/dpa issues on client side when asked by the NOC team.

* Troubleshoot all hardware/software issues of laptops and PCs

* Provide support to the users related to internet explorer or any

network related issues such as NAP

* Provide support for Symantec antivirus on client side from

installation to troubleshooting

* Provide support to client side of Citrix server pulled through VPN on

a browser,HP users

* Data Entry skills to maintain assets database, typing speed greater

than 35 WPM

PERSENTO TECHNOLOGIES, Desktop Support Engineer (DL1) Feb 2011 - Mar

2012)

* Re-imaging the desktops via WDS

* Giving support for outlook 2007

* Proper user back up and solve network issues of each user individually

* Give audio/video conference support to user via Cisco Webex

* SCCM 2007 installation on client side

* Symantec Antivirus installation and troubleshooting

Certifications:

* Microsoft client paper Windows 7 certification

* Microsoft Office 2010 certification

Contact this candidate