Customer Service Medical Billing
Resume:
Sophia Ferguson
Hempstead, NY **550
**********@*****.***
Objective
* To obtain a position in the Medical field utilizing my newly acquired
skills and combined with my experience as a Collector that I have
acquired over my years of employment.
Education and Training
Computer career Center Inc. 200 Garden City NY
720-hours diploma in Medical Billing & Office Technology
Courses included:
* Medical Coding Procedures Career Development
* Medical Coding Application Computer Applications
* Medical Terminology Medical Billing/Office
Applications
* Medical Billing Applications Medical Billing Laboratory
* Medical Billing Procedure
Experience
* 120 hour internship program at Nassau University Medical Center
Summary of Qualifications
Twenty years' experience in customer service and collections Solid
business experience in banking and legal sectors Proven liaison, right hand
to executive, PC literate, verbal/written skills in documentation, project
management, negotiation, problem solving, and research.
2010-2012- Cohen & Slamowitz,LLP Woodbury, Collector Pre-judgment Unit
Servicing major banks clients accounts including credit card debts, all
past judgment accounts that are summoned, collected balances in full or
payments arrangements or settlements that meets client criteria. Worked
with outside attorneys negotiating settlements or payment arrangements.
Monitoring accounts monthly to ensure payments are coming in according to
stipulation agreement signed and filed with District court.
2004-2008- NCO Financial Systems Inc Melville, NY senior Collection
Representative
Handle bad debt accounts, Inbound and outbound calls to patient on
autodials system using sound bite,
Loading insurance information submitted information for processing. Scanned
Medicaid cards to determine eligibility. Collect payments in full, offer
settlement or monthly payment arrangements. Provide procedure code, also
procedure done on patient to insurance companies for payment. Provide
hospital client with status of patient account.
2001-2003 - WorldCom Wireless Inc, Garden City, NY-Senior Account service
Representative
* Interacted with upper level management at WorldCom as well as recoveries
* Department to reconcile client' contractual agreements and remove from
collection agency
* Lowed accounts receivables by using collection efforts
* Was responsible for collection delinquent accounts via inbound and
outbound call center, and
collecting delinquent payment 30, 60, 90, and 120 days account.
1996-2000- Getting to Know You/Welcome Wagon, Jericho, NY- Legal Collection
* Liaison between in-house corporate counsel, outside attorneys,
arbitration and financial institutions at adverting firm.
* Most current role was in pending pre-legal area with emphasis on
negotiating settlement of cases (180 plus days past due)
* Worked closely with internal account executives, representatives, and
managers
* Performed diversified paralegal, collections, and account/case management
duties
* Interfaced with clients regarding possible settlement, contract
negotiations terms contract administration
* Disseminated important information to client and answered inquires
* Diversified scheduling, research, problem solving, and presentation
duties
1984-1995 Chemical Bank, Jericho, NY- Senior Advance Clerk
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