Customer Service Sales

Lipzy Kurtzer

*** ****** ***** ***** *** *C Hallandale, Florida 33009

954-***-**** ********@*****.***

Summary Bilingual, dedicated, customer focused, professional with

strong work ethic. Over twenty years of proven experience

in the areas of Customer Service, Sales and Public

Relations.

Experience

April 2005 CFI Westgate Resorts Orlando, Florida

to April 2008 Research Analyst/Customer Service

. Managed incoming and outbound calls from owners, guests and

staff. Handled requests and answer questions by phone,

letter, email and in person.

. Managed data entry projects

. Troubleshoot web site issues

. Provided superior customer service as reservationist

October 2002 Freeze Frame Orlando, Florida

to May 2005 Photographer/Sales

. Photographer for Dolphin Encounters and private events

within theme park

. Top sales person consistently earning marks for highest

company sales

March 1999 ATI Grafica Margarita Island, Venezuela

to August 2002 Co-owner, Sales/Public Relations

. Obtained and maintained a new customer base

. Hired and trained staff

. Developed marketing materials and created presentations

September 1989 Route Messenger Service Queens, New York

to December 1990 Accounts Receivable

. Handled daily cash flow from drivers

. Maintained daily reconciliation records of customer

accounts

March 1985 to Go Bananas Tourist Brokers Long Island, New York

December 1990 Interpreter

. Personal interpreter for company president during

excursions to Latin America for tourist brokerage

negotiations

. Maintained relationships with Latin American clients on

behalf of the company

October 1978 to Venezuelan Consulate New York, New York

March 1985 Officer II

. Issued and renewed passports and visas

. Certified legal documents for Venezuelan government

. Answered questions for Venezuelan citizens and visitors

Computer Microsoft Office Suite, Photoshop

Skills

Languages Fluent in English and Spanish

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